Saw a picture of a white rock wall used in a bathroom and thought how amazing the effect was, so decided to try to find a supplier. Walldec was that supplier and the product is beyond my expectations!... Toon meer
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Lees wat reviewers zeggen
Good product but it’s not ‘free shipping’ in many cases and it’s only when at checkout you see the shipping fees. It’s things like this that make a difference to the level of customer focussed servic... Toon meer
Very impressed from start to finish. The web site is uncomplicated and easy to navigate and lace your order. The angels arrived speedily as promised and were suitably packaged and the co... Toon meer
Bedrijf heeft geantwoord
I ordered 8 pieces of panel 4 days ago along with adhesive glue - yesterday only one panel arrived- I still had a little faith hoping they are delivering in parts even though by standard delivery time... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have wonderful Acoustic wood wall panels to transform your living spaces. The Acoustic wood panels you are looking for are here, we sell the best quality product in the UK at the most affordable price.
Contactgegevens
Unit Da2 Sutherland House, 43 Sutherland Road,, London, United Kingdom, E17 6BU, E17 6BU, London, Verenigd Koninkrijk
- 020391 66565
- info@walldec.co.uk
- walldec.co.uk
4,1
Goed
79 reviews
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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No response
We have continually tried to make contact for a return. I called before ordering to make sure the oak panels had oak all the way around each slat. He assured me yes. They arrived and there is only a strip of oak on front with black sides. Emails not answered, phone not being answered now, apparently had a collection sorted yesterday waited all day and no1 showed up. We need funds back to order elsewhere.
10 juli 2024
Review zonder uitnodiging
Antwoord van Walldec Acoustic Wall Panels
Hi,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with your recent order and our customer service.
We understand your concerns about oak panels not meeting your expectations and the difficulties you face in reaching us. This is not the standard of service we aim to provide and we take your feedback very seriously.
As WallDec, customer satisfaction and safe shopping experiences are our top priorities.
We are truly sorry that our service fell short of your expectations and this has led to a negative review on Trustpilot. Normally the return shipping fee would be £75, but as a goodwill gesture we've reduced this to £25 for you.
A full refund was also given.
Thank you for your understanding and patience.
Kind regards,
Elegant Natural Oak Panels
Walldec's Natural Oak acoustic wall panels are a game-changer! The panels not only look beautiful but also significantly reduce noise levels in my home office. The natural oak finish adds warmth and sophistication to the room. Fantastic product and excellent customer service!
10 juli 2024
Review zonder uitnodiging
Antwoord van Walldec Acoustic Wall Panels
Thank you so much for your fantastic 5-star review! We're delighted to hear that the Natural Oak acoustic wall panels have enhanced both the look and acoustics of your home office.
Your kind words about our product and customer service mean a lot to us. We're glad you had a great experience with WallDec.
If you need anything else, please feel free to reach out. Enjoy your improved space!
Sample of wall slats
The sample took a bit longer than I expected to arrive. But truthfully I don't really like it, I don't like the black backing against the grey wood Sorry
3 mei 2024
Antwoord van Walldec Acoustic Wall Panels
Thank you for your honest feedback. We apologize for the delay in delivering your sample and are sorry to hear that it did not meet your expectations.
At WallDec, we aim to provide products that satisfy our customers' needs and preferences. We understand that personal taste varies, and we appreciate you sharing your thoughts with us.
If you have any other questions or if there is anything else we can do to assist you, please feel free to reach out to our customer service team at [customer service email/phone number]. We value your input and are here to help.
Thank you for giving us the opportunity to improve.
WallDec Team
Product was great
Product was great, but I ordered 4 glues but the packaging got damaged and I only received 3 tubes and 1 nozzle fitting, no replacement sent
12 april 2024
Review zonder uitnodiging
Antwoord van Walldec Acoustic Wall Panels
Dear Terry,
Thank you for your feedback. We are glad to hear that you are pleased with the product. However, we are very sorry to learn about the issues with your order.
We apologize for the damage to the packaging and the missing glue tube. This is not the level of service we strive to provide. We would like to resolve this for you as soon as possible.
Please contact our customer service team at [customer service email/phone number], and we will arrange for a replacement tube and nozzle fitting to be sent to you immediately.
Thank you for bringing this to our attention, and we appreciate your understanding.
WallDec Team
Antwoord van Walldec Acoustic Wall Panels
Thank you for your wonderful feedback!😍 We're delighted to hear that you are impressed with the quality of our panels and satisfied with the fast delivery.
Your satisfaction is our top priority. If you need any further assistance, please don't hesitate to contact us.
WallDec Team
Antwoord van Walldec Acoustic Wall Panels
Dear Sarah 👋
Thank you for your kind words! We are delighted to hear that you are pleased with your purchase and that the delivery was quick and the packaging met your expectations.
At WallDec, we take great pride in ensuring our products arrive in perfect condition and in a timely manner. Your satisfaction is our top priority, and we are thrilled that we could meet your expectations.
If you have any further feedback or need assistance, please feel free to reach out. We look forward to serving you again in the future.
Best regards,
Absolutely amazing!
Great products and best customer support.
I bought Walnut acoustic wall panels. Super fast delivery and constant information was given during delivery, assembly was very easy. I learned how to assemble it from the product description section and YouTube ads. Customer service was very good and helpful, and the delivery driver was very nice and helped me carry it home. Worth the price, I definitely recommend it.
6 april 2024
Antwoord van Walldec Acoustic Wall Panels
Dear Emira,
Thank you so much for your fantastic review! We are thrilled to hear that you are satisfied with our Walnut acoustic wall panels and that the delivery and assembly process met your expectations.
At WallDec, we strive to provide not only high-quality products but also exceptional customer service. We are glad to know that our customer support team and delivery driver were able to assist you effectively. It's also great to hear that our product description and YouTube ads helped with the assembly process.
Your recommendation means a lot to us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing WallDec. We look forward to serving you again!
The items were well wrapped
The items were well wrapped, clearly identifiable as fragile and delivered promptly. The driver was very helpful and assisted me in storing the items. I made an initial inspection of the goods which appears to be of good quality and condition. I would heighly recommend this product .
4 april 2024
Antwoord van Walldec Acoustic Wall Panels
Thank you for your wonderful 5-star review! We're delighted to hear that your items were delivered promptly, well wrapped, and that you found them to be of good quality upon initial inspection. Providing excellent service and high-quality products are our top priorities, and it's fantastic to know that we've met your expectations. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Once again, thank you, and we wish you a fantastic day!
Great service asked for next day…
Great service asked for next day delivery and arrived as said good value and looks great
22 maart 2024
Antwoord van Walldec Acoustic Wall Panels
Thank you for your 5-star review! 🤩🤩🥳
We're thrilled to hear that you had a great experience with our service and that your request for next day delivery was fulfilled as promised. Providing timely and reliable delivery options is important to us, and we're glad we could meet your expectations in this regard.
It's fantastic to know that you find our products to be of good value and that they look great in your space. Creating products that not only meet but exceed our customers' expectations is what we aim for.
If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to help!
Absolutely delighted with the acoustic…
Absolutely delighted with the acoustic panels I purchased from this company for my media wall! Not only did they significantly enhance the sound quality in my entertainment room, but they also added a sleek and modern aesthetic to the space. The panels were easy to install, and the customer service was top-notch. I highly recommend this company to anyone looking to improve their audio experience and aesthetic look at home.
4 maart 2024
Review zonder uitnodiging
Antwoord van Walldec Acoustic Wall Panels
Thank you so much for taking the time to share your experience with us! 😍🫶🏻
We're thrilled to hear that you're absolutely delighted with the acoustic panels you purchased from us. It's fantastic to know that they not only improved the sound quality in your entertainment room but also enhanced the aesthetic appeal of the space. Providing products that both enhance functionality and add to the visual appeal is what we strive for.
We're glad to hear that the installation process was easy for you and that you were satisfied with our customer service. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need anything else or have any questions, please feel free to reach out. We're here to help!
Excellent Product and Customer Service
I bought grey ones for my media wall. Super quick next day delivery. Great customer services.
1 maart 2024
Review zonder uitnodiging
Brilliant quality
Brilliant quality.
Very happy with the new look of my living room. Easy to clean too. Definitely recommended
7 februari 2024
Review zonder uitnodiging
Antwoord van Walldec Acoustic Wall Panels
Thank you for your fantastic review! 😍🥳
It's great to know that you find them easy to clean as well. We strive to provide not only aesthetically pleasing products but also ones that are practical and easy to maintain.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have any questions, please feel free to reach out. We're here to assist you!
Excellent product
Excellent product, very pleased. Excellent service and delivery. Definitely will buy again
13 februari 2024
Review zonder uitnodiging
Antwoord van Walldec Acoustic Wall Panels
Thank you for your wonderful feedback! 🥳🤩
We're thrilled to hear that you're pleased with our product and that it has met your expectations. Providing excellent products and service is our top priority, and we're delighted to know that we've achieved that with your order.
We're also glad to hear that you were satisfied with our delivery service. Ensuring a smooth and timely delivery experience is important to us.
We look forward to serving you again in the future. If you ever need anything else or have any questions, please feel free to reach out. We're here to help!
Great fast delivery, and look great when put up
Great fast delivery,
Well wrapped for protection
Easy to order
29 januari 2024
Antwoord van Walldec Acoustic Wall Panels
Thank you for your amazing 5-star feedback!
We're absolutely thrilled to hear that you're delighted with the quality of our products and that they've added to the ambiance of your living room.
We're especially pleased to hear that you find our products easy to clean. We take pride in offering not only visually appealing items but also ones that are practical and easy to maintain, ensuring a hassle-free experience for our customers.
Your recommendation and support mean the world to us. If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We're here to assist you in any way we can!
Fantastic
Fantastic. Thank you so much. Local company but still delivered.
Every panel was perfect.
1 februari 2024
Antwoord van Walldec Acoustic Wall Panels
Thank you for your wonderful review! We're thrilled to hear that you're delighted with the quality of our products and that they've made a positive difference in your living room.
We're glad to know that you find our products easy to clean as well. We strive to offer not only aesthetically pleasing items but also ones that are practical and easy to maintain, ensuring a seamless experience for our customers.
Your recommendation is greatly appreciated, and we value your support. Should you have any further needs or inquiries, please feel free to reach out to us. We're here to assist you in any way we can!
Excellent product media wall panels
Excellent product, very pleased. Excellent service and delivery
11 januari 2024
Antwoord van Walldec Acoustic Wall Panels
Thank you for your fantastic feedback! We're thrilled that you're pleased with our products and that they've enhanced your living room.
It's great to hear that you find them easy to clean. We aim to provide both quality and convenience for our customers.
Your recommendation means a lot to us. If you need anything else, feel free to reach out. We're here to help!
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