Walmart eCommerce Mexico Reviews 

Me siento estafado, cada vez que realizo un pedido, el costo final al pagar es mayor que lo reflejado en el momento del checkout al hacer el pedido. Incluso cuando hay productos faltantes por inventario en el pedido. Como se explica que aun "sin cobrarme" esos productos faltantes, el costo sea mayor?

*La variación del gramaje de los productos no compensa la diferencia de precios. Al hacer checkout tienen un precio pero en el ticket reflejan otro precio.

Very frustrating experience. Stayed all day home waiting for the scheduled delivery of my order #4232345001108, but they didn't bother to even call and say they were not coming.

When I noticed they were late I reached out through their chat multiple times. In Spanish I asked what was going on since the driver was already late 1h but they told me I should consider Mexico City's time zone and not Cancun's where I was. Weird since sites can normally convert time zones and that shouldn't had bee an issue. But I believed the chat operator when she said within around 30 min the driver would arrive. He did not.

Waited another 3h and nothing, then contacted them again. This time the operator simply left the chat without explanation and left me talking to myself, I was always respectful and in typed in Spanish. Another operator joined and I had to explain the situation for a 3rd time. She was polite and assured me they'd still deliver it the same day, we just had to request a new delivery time (petición para reprogramar la entrega del pedido), which we did and the number was 230812-74583-6922-0001. I told her I was skeptical and didn't believe they'd come at all but she reassured me and so I kept waiting till night. But obviously nobody showed up and nobody called. Complete disrespect and unprofessionalism.

What's even worse, on their site when I log in now my order won't even show up, it has been hidden by them as if it had never existed. Very rude and disrespectful. The only way to see the order is to enter directly through the e-mail confirmation link they first sent me.

I've had my Walmart account for a couple years and they treat me like this at this Walmart Cancun, it'd be comical if it wasn't sad. Their online department needs a major overhaul, and probably some bad apples need to be let go, too much is too much.

Until them we have to shop at the competition unfortunately.

I would give a -5 if that was an option. I am very disappointed with the pickup experience. I ordered, arrived, asked for my order and it took about 20-25 min to get it. Then I was missing 2 packs of water! They argued it was not on my order but I have the confirmation. Also, I was given a price of $718 pesos online then charged $938 in person. Didn’t even give me the waters I paid for! Thieves!!! I will never shop at Walmart on Mexico again!!!

Me vendieron unos audífonos marca Urbeats 3, la caja me llegó dañada y los audífonos son clones. Me comuniqué a servicio al cliente y no hay devoluciones. Walmart no vende directamente, tiene proveedores, así que mucho cuidado si comprar en ésta página.

Excelentes precios, solo hace falta envíos más rápidos

Wrong products, spoiled pack of carrot (normal expiration date but the carrot itself smell like an alcohol and super sticky), awful customer service.

Es una empresa reconocida donde la atención a cliente es personalizada y eficaz además de encontrar una gran variedad de productos a buen precio y excelente calidad

Es una gran empresa bien diseñada y organizada, los precios corresponden al producto colocado y el precio es justo, encuentras practicamente de todoby de buena calidad

Buenas promociones pero cuidado si el articulo es refabricado yo prefiero no comparlos

They honor their return policy when my shoe heel broken

Pésimo, compré un iphone refurbished por el fabricante, así estaba anunciado por ellos. Me mandaron un telefono usado, arreglado por alguien que no tiene nada que ver con el fabricante y los dos meses se descompuso.

Me pidieron que lo llevara con esa empresa a reparación, ya van más de dos meses y ahora nadie quiere responder.

Walmart had some toys on sale last week for 4 dollars that were normally 25.99.... so I am happy. I got my Christmas list done early. my man is back in my life this is awesome.

Excelente empresa, lo que buscas lo encuentras

I like using it because it's convenient but they didn't give 200 pesos discount twice when they promised. The first time they didn't have all items available and the staff didn't speak English to negotiate the alternatives. The second time they just didn't give the discount to another person even if it was her first order.
And the couriers usually don't speak English and last time the credit card terminal didn't work.