Walters Motor Group Reviews 

Wanted to buy car Ford focus. Rung up and was told car was out on loan so I waited two weeks. They finally get car back. But then say if I want car I have to give them five hundred pound which I said no. They then ring me back all nice and say it’s ok we see you Saturday. Then to day ring me tell me cars been sold. No nice people at all ifs that’s our they look after there customers. As reply to your reply. I did other. To pay 99 pound but you said that only hold it for 24 hours. If wast interest in this car I wouldn’t off wait two weeks. And after waiting two weeks you couldn’t give me a day. But now after reading some other reviews I am glad I am not a customer off yours. To other customers if you see a nice car on there web. See if you get it else where before buying from these

I brought a Mini Cooper S a couple of months ago now and have received very good customer service from Walters Motor Group. There have been a couple of issues with the car but on both occasions Walters have contacted me immediately and gone out of their way to resolve the problems. Adam was incredibly helpful with sorting out an issue with the brakes and took time to explain and help fix the problem. Would recommend and thank you for your transparent and helpful service.

Quality cars at fair prices - hard to find anywhere else. Really impressed with the process and professionalism - even sent a video pointing out every little scratch. We had a minor concern about squeaky suspensions on our test drive but were reassured that this will be checked. Now just a short wait whilst the car is MOT'd and serviced. I will be updating my review as it goes. Looking forward to it!

UPDATE 24/07/23: picked up the car and no problems on a 200mi journey home. Ran smoothly. Interior looked as if it were brand new.

UPDATE 05/09/23: took the car on holiday and still using for daily commute. Running perfectly.

UPDATE 23/07/25: mechanic recently found that rear crash beam was bent and car was repaired except for this part, no reports of a crash before and haven't been in one so likely a parking accident from previous owner. Very hard to spot but should have been!

Bought a van from them back in December,apparently their so called master technician done every job that needed doing . It came with a new mot ? Had nothing but things not work properly. One being could never get the washers to work . Finely get a mechanic to look
Behind all the panels in the inner wing & there is not even a washer in place . So unless I have had someone take my van to pieces and put back together again there never was one there . So how did it pass a MOT . Don’t buy from them without getting a full inspection buy a independent mechanic first . I have reported the mot situation to the relivent authorities

Great experience and very professional sales people just talking to the sales person iwanted to buy the car. Then he showed me the car I wanted and bought it.josh your a professional person for the group thank you so much and my car is great .

Very good experience buying a car from Walters Motor Group, Loddon, the whole experience from initial contact to collecting the car was top notch, they could not do enough for me, vehicle was prepared earlier for me, all done within one week, thanks to all for making this a stress screw purchase, Would definitely recommend them.

It was hassle free transfer of the car and top notch service provided from Walters Motor group Loddon. Car when received had no problems and all documents were handled with care. Thanks to Jay and the whole team made the process seamless. Cheers.

Purchased a golf gti from these guys. It’s definitely going down on my great decisions list.
Couldn’t be happier from the first phone call to the last email.
Even though I purchased on internet and never met any of these people. I never felt out of touch with them.
And even though the sale is done and I’m extremely happy with my car. I still feel as though, if I called with anything. They would still be as enthusiastic to help now, just as much as they were from the first phone call.
I have to say thank you to Jay first. Very professional and obviously an asset to Walters motor group.
And everyone in the background.
Thank you. I’m so chuffed.

From start to finish the help and assistance was great, nothing pushy or in your face just genuine guidance.

Got a lovely Honda Civic from them. Good communications and a smooth purchase. I had to wait a few days to get the car, but I was not in a hurry. The wait was stated to have been for quality checks and valeting, I didn't see any reason why this was not the case. I don't know if that is the norm for them. Not pushy on upselling.

Poor vehicle knowledge, insufficient checks, and hidden admin fees. This place (knowingly or negligently) sells dangerous vehicles.

I enquired regarding a BMW 520d (LL12 JVF) that this dealership were selling, and discussed the vehicle over the phone with Ross. Disappointingly he was very vague with detail when asked very simple and direct questions (i.e. "please talk me through the vehicle's service history"). He advised me it was 'good' (despite being advertised as 'excellent') and only divulged more detail when pressed. The history was certainly not 'excellent', with some gaps and a large amount of work not having been undertaken by a main dealer.

This particular model of BMW benefits from the iDrive system, which dictates service schedules and provides countdowns for when certain parts (fluids, brake pads/discs, etc.,) will require changing. There is NO fixed service schedule. When I asked Ross to check the system for me he advised me that this particular model doesn't have such levels of detail. It does. I'll be charitable and accept that he might not have sufficient knowledge of the vehicle to interrogate the system properly, but others may think that he was trying to pull a fast one.

Having arranged to view and test drive the vehicle (trying to get Ross to agree that I'd be allowed to test drive the vehicle before we discussed the financial side of things was an ordeal in itself) I carried out some further research into the vehicle. This was when I discovered that the vehicle has at least one (the government website doesn't disclose specifics) safety recall outstanding.

Now WMG make a big deal of the fact that all of their vehicles are checked and approved. Indeed, this forms part of their justification for adding on a £99 'arrangement fee' on purchases. (N.B. this was NOT disclosed in their advertisement for the vehicle on motors.co.uk) This tells me either that they are not as thorough in their checks as they claim to be, or that they were aware of the recall but decided not to do anything about it, and not to bring it to the attention of prospective purchasers.

The 'arrangement fee' is another thing entirely. I do not expect to be told that a product is available at a certain price, and then have the price increased when I come to pay for it. I note that the proprietor has defended the charge in another review but, frankly, none of these are things for which I should expect to pay a dealer. Dealership prices are already inflated compared to private sales, as they take into account checks, servicing, warranties etc., I have my own breakdown cover, I am perfectly capable of purchasing my own fuel, I have no need for finance and, frankly, if a vehicle had not been recently serviced or MOT-ed, then I would not be considering it as a purchase in the first place. Similarly, it is a basic expectation that a car is clean when it is being sold; I do not expect to have to pay for the privilege of purchasing a non-dirty car.

No doubt WMG will already have reflected the cost to them of selling the vehicle when they purchased it, either at auction or as a part-exchange. This is just shameless profiteering by double-charging for things that should be included and/or carried out as a matter of course.

Thankfully some other poor soul placed a deposit on the vehicle online before I came to inspect it (what kind of fool orders a vehicle from sharks like this without so much as a physical inspection?), so at least Ross was spared the ignominy of being challenged face-to-face regarding these matters.

Finally, to pre-empt the sadly-predictable response that I'm likely to get from the proprietor, this isn't a case of sour grapes whatsoever. I had done my due diligence on the vehicle and was prepared to negotiate upon price in order to reflect these glaring inadequacies in the vehicle. Everything has its price (even a broken and dangerous vehicle), but I would have been more than willing to walk away.

I only hope that the new purchaser has done their due diligence, as it seems WMG certainly haven't.

I bought a Ford Mondeo from Walters and can highly recommend them. The service was brilliant. Staff friendly and had no hastle at all. The car was in lovely condition inside and out.

Bought my Skoda Octavia back in April 2020. Great service and quick delivery to my place of work. Fantastic car. Very good condition and wonderful to drive. I would happily buy from again. I just wish I knew what they used to clean the inside as it smelt amazing.

Great service all round, simple process and fair prices, sales team very informative.

The experience shopping for a car at Walters was excellent. Daniel was courteous and knowledgeable about the car that I purchased - a Mercedes SLK.

The car was serviced and cleaned and looked stunning on pick up.

All dealt with without any fuss will definitely use again in the future if needed.

Recently purchased a Volvo V40 from Walters Motor Group and was really pleased with the whole process!
The amount of information and number of pictures provided online was invaluable in shortlisting potential vehicles. Then the buying process, including the part-ex of my old vehicle, was seamless, friendly and very professional throughout.
The vehicle was immaculately presented, exactly as pictured. The service and warranty provided gives added confidence to the purchase.
Would highly recommend this company to any potential purchasers.

MAZDA Cx-5 fast, efficient and friendly can't fault the sale. Just a bit scary parting with so much cash, but if you do the right checks, you will see there is nothing to fear, but please do your checks correctly, don't skip any it's important. Car is fantastic.

Bought an Audi Q7 from these people during the covid time, car was viewed online and as it was a decent price and the spec I was looking for I reserved online straight away, there were a few hiccups along the way regarding the car not being taken off sale even though they had my reservation deposit. This was eventually rectified. They put the car through an MOT sent a video walk around highlighting one small issue on the bodywork which I accepted.

They waited for a rear light to arrive which needed changing after their inspection of the car, I advised I wanted the car by the end of that week as it was already three weeks from the point I paid a deposit, the car was delivered on the day we agreed.

Upon receiving the car there were a few more body marks than the video highlighted, some light scratches which are expected as it’s not a new car but some that should of been pointed out I think.

I quickly noticed the battery was failing and contacted them, after a few weeks of them somewhat messing around they finally agreed to buy a genuine Audi battery if I fitted it, the car needed a genuine battery as it required to be coded to the car, this I feel was only agreed as I threatened to return the car for a full refund.

A few other issues have come to light that with the vehicle, the front discs have a vibration and are clearly slightly warped, these need changing and are not cheap, the air con has a faulty flap motor as the rear air con on the drivers side blows hot when the rear of the car is fine, this is a dash out job to sort so not happy this was not noticed, in fact one part of the actual heater vent was complete missing so you couldn’t even shut off the hot air in these current hot temperatures we are having.

Would I buy a car from them again? If I were local to them and could properly inspect them maybe, a distance sale relying on them to check the car thoroughly and be honest no.

First Class experience with Walter's.
I bought a Jaguar XF Luxury and the process from start to finish with Ross was so straight forward.
The company even got my car ready a couple of days earlier when I asked.
Would highly recommend them and when I decide to change this car they will be my first visit.
Superb!