WANDRD Reviews 

After 5 years of using my Wandrd bag, it got pretty beaten up. They replaced it in just a few days—that's what I call excellent service. WOW! Thank you so much! :)

Warranty Claim accepted in 1 work day.
The bag itself is so good, but the customer service is also wonderful. As long as you keep the purchase proof, they will quickly reach out to you and give you a full price voucher for a brand new bag.
Amazing service

I purchased one of the original PRVKE 21l backpacks about 5 years ago. Recently one of the main zippers snapped, making the bag largely unusable. Knowing WANDRD have a lifetime warranty, I reached out to their warranty team and within a couple of hours they'd sorted me out a code to redeem a brand-new bag online.

I honestly wasn't expecting a full replacement with such little fuss. Most companies would require you to send back the defective product, which, being based in Australia, I was worried about having to do with inflated shipping rates.

Big thanks to the WANDRD Warranty team for being so receptive and helpful. You've strengthened my trust in the brand tenfold and won over a lifetime fan.

This has been my go to bag since I got it. Then the Velcro started coming off and making a mess of the opening. Customer service was quick to tell me that this wasn't covered in the lifetime warranty. But JUST now, when the zipper broke, they were even FASTER to approve the replacement bag and with HASSLE or stress whatsoever. They made a complicated process painless, and I CAN'T WAIT FOR MY NEW BAG!

Quick delivery and superb quality. I order a Fanny pack and I was really positively surprised. Was better than expected and good quality.

I recently bought a Rogue 3L Sling pack and it is so comfortable! I use it as an everyday carry bag for my Ricoh GRiiiX and accessories. It's big enough to fit everything I carry for that camera plus some extra space for keys, wallet, phone, etc. I wanted to get more dividers to keep things organized so I reached out to customer service through the website and they got back to me almost instantly. Not only was it a very friendly and helpful experience, but they offered the dividers free of charge (I just paid shipping = $5). I was a little worried that it would be a pain to get these extra dividers, but it was breeze. I highly recommend their products and the amazing CS just adds to the experience. Will be supporting this brand more in the future.

I've been a fan since their first kickstarter campaign, the OG PRVKE, and I've also backed a few more campaigns along the way, bought many things along the way. The products are all very innovative, functional and aesthetic. I recently had a warranty claim and it was easy to sort out and I'm happy with the outcome. This further enforces my loyalty and my love for the brand. The company just gets it. Speaking of loyalty, maybe it's time to look at loyalty points(just a suggestion!) If anyone look for a bag that suits their need, i will always recommend them. PS: Please open a regional office in APAC.

Impeccable customer service

WANDRD is always fantastic, not only in their products but especially in their customer service. I can highly recommend everything they do.

Great gear and a fantastic warranty service if anything would as unlikely as it is be broken.

I have several bags from WANDRD and they are all great. The one time I have experienced a minor defect the warranty program kicked in and fixed it all.

I'm a Wandrd gears fan since 2018, multiple project backer of their new launching bag. I was always satisfaying with the quality, features of their bags.
And when your product have an defect issue, their warranty lifetime cover is REAL ! My OG D1 Fanny Pack start to have broken zipper after 4 years use, so i'm filled out the form with photo and explanation. In the same day the team reply and found me a solution to replace it for FREE and for the wen version of the D1 ! Exceptionnal ! Never seen this on the market ! Chapeau WANDRD you deserve it !

Bought one of their products from a retailer, unfortuantely the product was defective. I contacted WANDRD for a replacement claim, and they replied promptly. Unfortunately that item has been discontinued from their website, so they gave me equivalent value for a new/different item from their website. Very much satisfied with their response. Great customer service and prompt response!

I purchased my PRVKE backpack 6 years ago. I traveled around the world with my photography gear that entire time without an issue. Great quality! But what blew me away is that I just now got a malfunction with my zipper and they're sending me a brand new backpack. For free! Filing the claim was extremely fast and easy. I'm now a lifelong customer.

Bought a PRVKE 31L in March 2020, I've used the backpack daily and I've travel a lot with it. I've carried all kind of equipment and in my opinion it's a great bag. With time and extensive use, one important area of the back was coming unstitched. I've contacted the custom service and asked for a replacement because it's lifetime warranty. They've agreed to replace it at only the cost of shipment. I think this is a serious company that delivers what they promise so all my respects and thanks for improving and building a trusty relationship with your customers!

I’ve been a fan of WANDRD since 2018 when I bought my first 21L PRVKE bag. It’s truly one of the most versatile and coolest bags available. After 6 years I had some deterioration in the weatherproofing and back panel and when I reached out about repair I got a replacement bag! Happy to be supporting a small company that cares about their customers and their products.

I bought a backpack from Wandrd five years ago after trying many other brands. I travel a lot for work in many types of location and I needed a perfect bag that could carry my iPad, camera, rain gear, essential papers etc… waterproof, rugged, but I also wanted style.
I can’t say enough about their product. My bag has lasted with all this use for 5 years, and there’s very little I would change or add to it.
But it gets better. They have a lifetime warranty, and they stand by it! My main compartment zipper failed recently and there was no way to get it back together. It has been very strong and I often pack the bag to the gills. But Wandrd honored their lifetime warranty for defects and sent me a brand new one!
I’m very faithful to companies that treat their customer this way. This is why I’m leaving this review and this is why my next bag(s) will be the same brand.

Well thought and designed bags built for durability. Am using the new transit line bag and is double functions as a baby bag with its mutilple compartments. Have already about 6 bags from wandrd. :)

I bought DUO daypack since Dec 2019. We've had this bag for about six years now. We love it, use it every day, until one day the external fabric wears out. After submitting a claim, I received an email response within an hour. We received a warranty claim. But unfortunately this bag has been discontinued. So I got a discount code to use to buy a new bag instead. Awesome WANDRD

Amazing customer service !! Very professional!!!
The product is stylish!! And perfect!!
Thank you wandrd!!