WANDRD Reviews 

I bought a set of accessory straps to go with my Wandryd PRVKE Lite bag. A couple of months later one of the clips broke. I was hoping they'd replace the piece that broke, but 15 minutes after I submitted the warranty claim they sent me a code to order a new set for free. That's great customer service.

I do hope the next clip won't break so quickly or easily though... nothing traumatic happened to the bag to cause it, so it could be a design flaw. I guess we'll see how the new one fares.

I've owned a HEXAD Carryall Duffel 40L Black for 7 years now. Recently, I encountered an issue with one of the zippers, which affected the bag's waterproofing. After contacting customer service, they sent me a new bag. Seven years later, I couldn't have asked for a better resolution. This bag has been my travel companion around the world; it's practical, lightweight, waterproof, and versatile. Plus, it's the size of a carry-on, so I've never had to pay extra fees during my flights. It was already the best investment I had made up to that point. With the after-sales service, I can confirm that this is the best purchase I've ever made in my life.

Ordered a PRVKE 21 in May 2019 and the front zipper failed in May 2024. I don't have access to the student email I think I used to sign up for a wandrd account years ago, so I didn't have an order number to fill out the warranty claim. I emailed them asking how much it would cost for a replacement zipper since I didn't have the code - and they cross-referenced with an old address and found my order. They then sent me a promo code to get the new and improved current version of the pack for free. I'm staggered. I'll never get a pack from another brand now <3

I bought the backpack about 6 months ago. The chest strap attachment broke on a hike a couple days ago. Got in touch with support. They responded in less than half a day, guided me in making a warranty claim and fast-tracked it. I received a response in less than 12 hours again, where they gave me a replacement backpack completely for free. No hassle, no need to go over everything five times and fight tooth and nail. My backpack was also an older model, so they replaced it with a newer one.

As someone who's had A LOT of experience with customer service, this stood out to me as among the best experiences over the years.

The backpack itself is also pretty great. The materials have so far been durable, it's by far the most versatile bag I have, and apart from the chest strap issue, which literally popped up over the weekend, I've had zero complaints, really.

Extremely happy with my PRVKE 31L Wasatch green that I have had since 2019. Been using it both for work and in my privat life all the time. It is especially handy when travelling. I can manage easily for a 3-4 day trip abroad with the PRVKE 31L. I was so happy with the bag that I chose to order the PRVKE 41L for longer trips and I've been super satisfied. I also bought some WANDRD tech bags for cables, chargers, powerbanks and other gear. Recently and I got extremely fast, good and kind customer service from WANDRD. Thank you so much fot the awsome stuff you make! You guys rock!

I've owned the Original PRVKE for 5+ years, and it's an absolute workhorse for work and vacation trips. I've taken multiple 7+ day trips with just this pack, including a 2-week trip around Vietnam. Recently, the seaming started to split near a shoulder strap, and I had the most positive experience filing a warranty claim. Aside from that seam, this bag is still in near-perfect condition after 5+years.

WANDRD responded with a super positive solution within 12 hours of the claim being filed. Looking forward to supporting and repping this brand more in the future.

J'ai acheté mon sac il y a deux ans. J'ai eu un problème avec la fermeture et le SAV m'a remplacé le sac grâce à la garantie à vie. Juste au top !

Hi,
I've purchased multiple bags and accessories from WANDRD since 2019, and they all are just awesome!
Great design, really strong manufacturing and simply beautiful... WANDRD is the best backpack manufacturer ever!
I currently own :
- 1 x PRVKE 31L
- 1 x All-New-PRVKE 21L
- 1 x All-New-PRVKE 31L
- 1 x HEXAD Carryall Duffel Backpack
- 1 x ROGUE Sling 9L
- Multiple accessories like TechBag, MIIR Water Bottle, etc...
Another thing to keep in mind : the support team is awesome and the lifetime warranty is a real thing. I have to use it once and it was super effective!
Love you guys from WANDRD.

I recently had the pleasure of interacting with the team at Wandrd regarding a warranty claim for my DUO Daypack. From start to finish, the experience was nothing short of exceptional.

First and foremost, I was blown away by their responsiveness. They promptly reviewed my claim and ensured that it was covered by their "Wander More, Worry Less" guarantee, which speaks volumes about their commitment to customer satisfaction. Their flexibility and understanding truly made me feel valued as a customer.

I can confidently say that I've never experienced such outstanding customer service with any other company. Wandrd has won me over as a loyal customer for life, and I will not hesitate to recommend them to everyone I know.

The warranty claim portal is extremely intuitive and easy to use.
The response to the claim took less than a day.
This is by far my best warranty experience with any company to date.

I bought a backpack from WANDRD two years ago (Original PVKE) and it had been performing wonderfully in that time. Recently a seam ripped, right where the back straps connect to the clam shell. I emailed WANDRD and within a day they responded and my backpack was fully covered by their lifetime warranty. It was genuinely one of the best customer experiences I've had.

I've had my 21l PRVKE for 5 years now, and I can say that their quality is top-notch. I ran into a few issues from regular wear and tear, and was considering buying a new backpack from another brand. But the customer service from Wandrd was so quick and beyond satisfying, it totally convinced me they're the best choice

Got the PRVKE over 5 years ago and have been super happy with it since! Unfortunately the zipper failed the other day, but with the lifetime guarantee I now have a new bag on order without having to pay for more than shipping!

Great customer service and great products!

Yesterday I went for a few hours of street photography with my new wandrd backpack. I have never photographed so comfortably with a full backpack on my back. I barely noticed I had it with me. really super satisfied with the comfort and it looks incredibly beautiful too, absolutely in love. thanks Wandrd team!!

Hands down one of the best brands I ordered from.
My backback worked beautifully, and when the zipper broke after 5 years, I am getting a replacement. All i had to do was show them my order and send them pictures about the damage. The whole process was super easy. I am not at all used to this kind of customer service quality. I hope this brand will set standards for the rest.

Had my bag for two years and loved it! It slightly ripped on the shoulder strap after lots of use. The lifetime warranty covered me for a replacement and they were fast to reply. Excellent company.

Original PRVKE 21L

First up, this is a fantastic bag. I use it every day as I motorcycle in to work. I bought it in January 2020 and I have to say it still looks great.

It stands up against all weather and is super comfortable to wear regardless of how much I stuff it.

But the real stand out is the company & their customer service. Last week the main zipper failed. Again this is after daily use for 3 years in all weathers. These things can happen and the company immediately sent me a brand new replacement, the new upgraded PRVKE, with no quibble.

I see a lot of these 'life time warranty' comments on various brand websites and always assume they will nickle and dime their way out of it. Not Wandrd...

As a professional photographer, it was already my favorite backpack, but after being in touch with their customer attention to ask for the guarantee, they have resolved everything in less than two hours. I have certainly become a Wandrd fan forever, such a pleasure having this trust in a brand, everything I can I will buy from them without a doubt!

I’ve used them since 2018 and I love them

Their customer service is great and so is their first warranty.

FAST customer service response to issue with my bag, resolved immediately. Super high quality products, ultra functional and built to last. Highly recommend.