Absolute thieves. I returned three items and am only receiving a refund for two, along with an increased return charged. I have written to their customer service team to no avail. Do not buy from Ware... Toon meer
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If I could give zero stars, I would. My order was delivered to a different address but because there was a "photo" of someone's garden, they will not refund me, no investigation, no nothing. Absolutel... Toon meer
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... Toon meer
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... Toon meer
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Ordered a set for a wedding which…
Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs that looked clown-like. Gave me and the husband a good chuckle. I returned immediately.
Frustratingly, Warehouse only refunded me for one of the two-piece items, but as soon as pointed it out, Jacqueline in the customer services team was so helpful and sorted it out very swiftly. Thanks Jacqueline! Here’s hoping my next order will be more successful.
23 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Sophie
Thanks for tgaking time to leave a review and I'm sorry to hear about the issues with your order.
I can assure you this is not the way things usually go here and we will certainly be looking into this further to ensure this does not happen again.
It's great to hear that Jacqueline was able to step in and turn this around for you, and she'll be so pleased to see your kind feedback on her great service.
Thank you again for raising the issue and I do hope we see you again soon, take care for now. - Jack
Answering my query regarding my zip
Maria G was very fast at her response and attentiveness to my query regarding a zip on my dress.
Really happy with her answers and resolved the issue very quickly.amy thanks
20 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi there, thank you for taking time to leave a five star review, it's great to hear that Maria was able to help resolve the issue for you! Thanks for shopping with us and I hope we see you again soon. - Jack
Excellent customer service
Excellent customer service by Jerick, resolved my issues immediately!!
18 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Mel, thank you for taking the time to leave a review today regarding your recent experience with our brand. Your feedback is always welcomed and appreciated by us!
I'm so glad to hear Jerick was able to provide a 5 star customer service experience for you regarding your query. I'll make sure your kind words are passed back to them directly.
Kind regards and wishing you a great rest of your week - Millie
A little blip with my refund was put…
A little blip with my refund was put right straight away by Victoria in customer service
18 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Clare, thank you for taking the time to leave a review today regarding your recent experience with our brand. Your feedback is always welcomed and appreciated by us!
I'm so glad to hear Victoria was able to provide a 4 star customer service experience for you regarding your refund query. I'll make sure your kind words are passed back to them directly.
Kind regards and wishing you a great rest of your week - Millie
Excellent Customer Service by Angelica M
Bought a lovely dress but sadly it was slightly damaged. I contact the customer service support team and was blown away by the speed at which Angelica M resolved my issues! Thank you so much!
18 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Ania, thank you for taking the time to leave a review today regarding your recent experience with our brand. Your feedback is always welcomed and appreciated by us!
I'm so glad to hear Angelica was able to provide a 5 star customer service experience for you regarding your faulty query. I'll make sure your kind words are passed back to them directly.
Kind regards and wishing you a great rest of your week - Millie
Fast and efficient customer service!
Return was outside the returns window and Romneck was so helpful in supporting a return online very quickly and efficiently. Great customer service. Thanks!
17 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello HP,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Romneck, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Great customer service
This was outstanding customer service from Warehouse! Not only did I love my order and it provided me with the perfect birthday dress, but also Rochelle on the Warehouse customer help desk was an absolute angel! I hadn’t updated my shipping address on my order and only realised the morning after I had placed the order and had paid for next day delivery. I messaged the Warehouse help desk and Rochelle responded really quickly and clearly explaining how difficult it was to change the address but she went above and beyond and managed to successfully redirect my order to my new address even after the package had left the warehouse so that it arrived to my actual address! This was a huge relief the day before my birthday party - thank you Rochelle
13 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Jessica,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Rochelle, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Maria was efficient and professional…
Maria was efficient and professional excellent customer service and query was dealt with
15 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Alisha,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Maria, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Thanks so much Rheda for sorting my…
Thanks so much Rheda for sorting my enquiries out today much appreciated.
13 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Philomena,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Rheda, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Victoria was very helpfull
12 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good afternoon,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear that Victoria was helpful when you reached out to us for assistance, I will be sure to pass your kind feedback over to her too.
Have a great weekend and take care,
Fiona
Great customer service from Kenneth
Great customer service from Kenneth. Dealt with the issue really quickly & positively. Thanks Kenneth!!
11 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good afternoon Lucy,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the efficient and positive service you received from Kenneth when you contacted our team for assistance, I will be sure to pass your kind feedback over to him too.
Take care,
Fiona
Quick resolution to return
Quick resolution to return, provided me with several options - Mary Rose was very helpful.
11 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good afternoon Catrina,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and efficient resolution to your issue, I will be sure to pass your kind feedback over to Mary Rose too.
Have a great weekened and take care,
Fiona
No refund no way of contacting Warehouse
I’ve returned my order almost two weeks ago and had absolutely no correspondence from warehouse.
I’ve tried emailing but it bounces back as blocked. I’ve tried messaging but even after 5 days there’s no answer.
There’s no phone number.
My parcel has been received as I’ve tracked it.
I have the app but nothing shows on my account as being returned.
No chat option which is weird.
My refund is over £140.00
Absolutely shocking service from what I thought to be a trusted brand.
Will avoid at all costs in the future.
Warehouse if you respond please provide an email address where I can easily contact you so I can get this resolved.
29 september 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Nicola,
thanks for taking the time to leave this review, I'm sorry to hear you're yet to receive your refund for your return and you're struggling to get in touch with us.
Rest assured, I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Amazing customer service on faulty…
Amazing customer service on faulty item. Paula was super helpful, will shop again
9 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Paula's service.
I'm pleased they were able to assist with your faulty item and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Excellent customer today from Marriah …
Excellent customer today from Marriah regarding a refund
Very efficient, helpful and resolved quickly
Thank you!!
7 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Steph,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your refund from Marriah.
We hope to see you shopping with us again soon!
Take care,
Amelia
Great customer service received from Lenny
Lenny sorted my issue out in no time at all. Very pleased with the customer service I received from Lenny. Best customer service I’ve received for a long time. Cheers Lenny!
7 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Natalie,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Lenny!
We hope to see you shopping with us again soon!
Take care,
Amelia
customer service makes a mockery of me and refuses to help with my return issue
First I haven't received any updates about my order, if it was dispatched and when will be delivered. When parcel finally came it turned out that item was way too big despite I ordered my regular small size. I wanted to proceed with the return, and it requires to fill some online form in order to generate the label. However, the system doesn't recognize my order number. It keeps showing my order doesn't exist. I sent a few emails over this whole week, and then finally after 4 days I received a reply. However, this person from customer service kept asking me over and over the same question. In a few emails asked me about my order details, so I provided all the details for her a few times in each of the emails. Their system sill doesn't recognize my order number so I can't proceed with the return, but this person from their company just makes a mockery of me by still refusing to fix the issue or provide me with the return label. She only keep asking same questions she has got answer to. In the last email she just replied with the formal statement that I have these many days to return and need to complete the online form, but she suppose to help me to fix my issue. I still can't log in the return and generate the shipping label. Name of this person from customer service is Theresa H.
6 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Update: Thank you for sending this over. I wasn't able to locate an order on our system matching the information you have provided which is very unusual. So I can get this sorted for you, I've gone ahead and have emailed you directly about this. Rest assured, we will get this sorted for you and will not refuse any return to be made due to this issue. Our returns policy is 28 days and we do fully expect to get this resolved well within this timeframe for you.
Thanks - Dean
------------
Hi Diana
I'm really sorry to hear you are having some trouble logging your return. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Thank you
-Stacy
Easy fault fix!!!
Using the messaging feature, shaban processed my refund very fast and easily! Thanks for your help!
5 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning Charlotte,
Thank you for taking the time to leave your review, we do appreciate your feeback and custom.
It's great to hear of the quick and efficient service you receiveed from Shaban with your refund query. I will be sure to pass your kind feedback over to them too.
Take care,
Fiona
Refund not received
I had not received a refund although I knew Warehouse had received my return a while ago. On questioning this with Customer Service I received a very quick response from Julie in Customer Care who sent apologies and arranged immediate refund to my account. Very pleased with this response and action. Thank you Julie.
4 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Gd,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Julie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Paula assisted with my enquiry in swift…
Paula assisted with my enquiry in swift and diligent manner. Best level of customer service I have received in a long time!
3 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Carolyn,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Paula, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
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