Absolute thieves. I returned three items and am only receiving a refund for two, along with an increased return charged. I have written to their customer service team to no avail. Do not buy from Ware... Toon meer
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If I could give zero stars, I would. My order was delivered to a different address but because there was a "photo" of someone's garden, they will not refund me, no investigation, no nothing. Absolutel... Toon meer
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... Toon meer
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... Toon meer
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Don’t forget the basics!
Warehouse sell some lovely things however I recently placed an order of 2 dresses and received the wrong item for 1 of them. I sent them both back highlighting that the wrong item was sent and originally only got refunded for the item that was correctly sent.
The saving grace is that when I contacted customer service Louraine has reassured me that the other refund will now be processed. Whilst I’m grateful she was able to put this right, it could have been so easily avoided and you may have made a sale if the right item was sent originally.
17 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good afternoon Rebecca,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear that you received an incorrect item, we would urge you to reach out to us via customer services at your earliest convenience so that we are able to advise you further and resolve any issues.
You can do this in a number of ways including email, Facebook and apple message: https://www.warehousefashion.com/customer-service
Logging the return on the portal as the incorrect item doesn't automatically process a refund upon receipt.
Should you have any issues or concerns please do reach out to us and we will always be happy to help.
I am pleased that Louraine was able to resolve you issue and I will be sure to pass your kind feedback over to her too.
Take care,
Fiona
Antwoord van Warehouse Fashion
Hello Amy,
Thanks for reaching out and leaving this review, it's great to hear about the service provided by Pauline
I'll be sure to pass on this feedback
Thanks
Samantha
Quick response and support from Nico
Such an easy and great experience to get my return sorted via facebook as I couldn't access it via my app. Thanks to Nico for a quick response as well!
15 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning Chloe,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and easy service you received when you reached out to us for assistance with your return, I will be sure to pass your kind feedback over to Nico too.
Take care,
Fiona
Received an email to say I had been…
Received an email to say I had been refunded for items returned. However, two items weren’t refunded. Contacted the help centre via apple soo and the very helpful Josephine helped me and refunded the rest.
15 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning Tania,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and efficient service you received from Josephine when you reached out to us for assistance, I will be sure to pass your kind feedback over to her too.
Take care,
Fiona
After waiting more than the 21 days for…
After waiting more than the 21 days for a refund for my returned item I contacted Warehouse today and the very helpful Mei sent a prompt reply with an apology and sorted my refund.
Thank you Mei great customer service.
15 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Francesca,
Thank you for taking the time to leave us a review, we really appreciate it and we are so glad you received the assistance you needed with your return from Mei.
We hope to see you shopping with us again soon.
Take care,
Amelia
Great customer service thankyou Skye
14 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Karen,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received great service from Skye!
We hope to see you shopping with us again soon!
Take care,
Amelia
Excellent customer service
Had an issue with a return and contacted customer services. The fabulous Liselle A dealt with my query super fast and I got my refund. Excellent customer service.
14 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Rebecca,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your returns issue from Liselle.
We hope to see you shopping with us again soon!
Take care,
Amelia
Quick and helpful service
Lorraine was very helpful and got in touch with Klarna, so i could get my money back
9 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning Elizabeth,
This is really great to hear and we appreciate you taking the time to leave Lorraine a review regarding their service.
I’m really pleased all has been resolved with your refund query and I'll be sure to pass this review over on your behalf.
Have a wonderful day, take care! - Jade J
Great customer service
12 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello,
Thanks for reaching out and leaving this review, it's brilliant to hear of the service provided by our team.
I'll be sure to pass on this feedback.
Thanks
Samantha
Lenny was very helpful with a refund…
Lenny was very helpful with a refund query I raised. It was dealt with promptly and resolved without issue. Thank you Lenny.
11 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Lucie,
Thanks for reaching out and leaving this review, it's great to hear of the service provided by Lenny in regards to your refund.
I'll be sure to pass on your feedback.
Thanks
Samantha
Theresa S was the best!!
Theresa S went to the maximum effort to be professional, efficient and friendly.
Wouldn’t hesitate to deal with warehouse again and looking forward to place my next order knowing I’m in good hands!
6 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Pamela, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback from our customers to help with our service going into the future!
I'm so glad to hear Theresa provided professional and efficient customer service for you and left this a 5 star experience. We can't wait to see you shopping with us again soon!
Kind regards and take care - Millie
I made a mistake with the returns form
I made a mistake with the returns form, but Mel in customer service sorted it out straight away
4 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Laurence,
Thanks for taking the time to leave this review, it's great to hear that Mel was able to help you with your return.
I'll be sure to pass on this feedback.
Thanks
Samantha
April Jane B was so brilliant and…
April Jane B was so brilliant and helped me so quickly. Such a quick and easy service thank you
3 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Lindsey,
Thanks for taking the time to leave this review, it's great to hear of the service provided by April Jane B.
I'll be sure to pass on this feedback.
Thanks
Samantha
Mary Rose helped me quickly and…
Mary Rose helped me quickly and effectivrly
3 november 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Anon,
Thanks for taking the time to leave this review, it's great to hear about the service provided by Mary Rose.
I'll be sure to pass on this feedback.
Thanks
Samantha
Fab customer service
Customer service is brilliant. Got into contact with Mei who sorted out my issue immediately. Extremely thorough and friendly - best online resolution service I’ve come across tbh. Thanks so much.
31 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Allym,
This is really great to hear and we appreciate you taking the time to leave Mei a review regarding their service.
I’m really pleased all has been resolved with your query and I'll be sure to pass this review over on your behalf.
Thank you for your feedback and I hope you have a wonderful day, take care! - Jade J
Jerick fixed a problem with my refund…
Jerick fixed a problem with my refund straight away. Thank you!
31 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Jessica,
This is really great to hear and we appreciate you taking the time to leave Jerick a review regarding their service.
I’m really pleased all has been resolved with your refund query and I'll be sure to pass this review over on your behalf.
I hope you have a wonderful day, take care! - Jade J
Don't buy! They are thieves!
I bought a top back in September and returned it on the 28th of September. Still no refund. Everytime I contact them they tell me to wait another week. Today they said it would be done on the 1st of November. I have NEVER dealt with a company like this. This is horrible and very upsetting. What an awful company!!
25 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Good morning Mara,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear of the delay with you refund, so that I can look into this for you please do respond to my request sent via Trust Pilot and I will be more than happy to help.
Take care,
FIona
Easy return and great communications…
Easy return and great communications via text messages with Bryan, Julieanne and Mei
25 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hello Gemma, thank you for taking the time to leave a review regarding your recent experience with our brand.
I'm so glad to hear Bryan, Julieanne and Mei was able to assist with your return query and made this a 5 star service!
We can't wait to see you again!
Kind regards and have a great rest of your week -Millie
Quick resolution from Shaban…
Shaban on the online customer services helped me quickly and kindly helped me resolve a simple return issue. She gave responded with the correct info and helped resolve my issue. Great service from Shaban!
24 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Sophie,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your return from Shaban.
We hope to see you shopping with us again soon!
Take care,
Amelia
Stacie was really helpful
Stacie was really helpful when the return option would not work online.
24 oktober 2023
Review zonder uitnodiging
Antwoord van Warehouse Fashion
Hi Clare,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your return from Stacie.
We hope to see you shopping with us again soon!
Take care,
Amelia
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