Watches.com Reviews 

Shipping tracking then quick delivery! Nice box and packaging. The watch is amazing! Received fast in Alaska. I was unable to purchase this watch directly from Switzerland, so this was perfect.

Love the watch! Had some issues with customs and shipping but the staff were very attentive and did their utmost to find a carrier that would ship the product, very happy with the service :)

Nothing more to say apart that you also get a tracking number if you’re a nervous type 😉

The watch arrived really fast to Australia and was packed very well. My husband loved it.
I would definitely buy from this company again.

High quality watches, quick ship times and very responsive support staff. Very happy with my experience!

Un problème lié à usps mais une réponse satisfaisante du service après-vente, j'attends de voir mais pour l'instant je fait confiance.

The watches were quoted as free delivery, however that was not the case, I had to pay $72usd. The Mr Jones watch came without a warranty while the Timex watch has an ok Japanese movement (if not a little clunky when using the crown) which does not provide a long power reserve. The glass bubble over the date is not square over the date aperture.

I've had my rolex submariner for about a month now good looking keeps great time the black &silver I think is the best I was a doubter at first was I so wrong 1 criticism spare links would make it 100%

Watches.Com is the worst company I have ever done business with. IMO these people are straight-up thieves. They engage in virtual "bait and switch" tactics. They have no integrity or ethics; they will change prices on you while the item you want to buy is on sale, and make it impossible to buy it at the advertised price; and for good measure their "customer service" will follow up by hopelessly confusing the issue and deliberately throw you under the bus. They will resort to any dishonest behaviour if they think they can chisel another nickel out of you.

Before doing business with them make sure you understand that they don't care one bit about their customers, and that if there are any problems with an order you're on your own. They have the absolute worst "customer support" of any company I have ever done business with.

I had noted a few seriously negative reviews on their site, but I foolishly purchased a few items from them anyway - big mistake! Learn from my experience, pay attention to the reviews, and get your watch somewhere else. You may not have a problem, but if you do business with these crooks, you will run the risk of being ripped off like me, and find yourself with nothing to do but take it or go to work making complaints to the original manufacturers, and the proper trade authorities which is all very time and energy intensive. I am willing to do that for the few hundred dollars they cheated me out of, but most folks wouldn't be bothered.

I just want to make sure what happened to me doesn't happen to others, and it irks me to be so blatantly and shamelessly ripped off. So, be very careful before you purchase anything from these swine.

Purchased a Marc Jacobs watch from this website, and have to say the delivery couldn't have been quicker and also the packaging was in perfect condition. As a customer I was very happy with the product received and also the express delivery. Thank you again Watches online, highly recommended! 😊

Habe heute meine Uhr bekommen, Sorpasso Gold Red. Schaut super aus, schnelle Lieferung. Bin sehr zufrieden. Sehr hochwertige Verarbeitung. Wird nicht meine letzte sein. LG Günther

Don’t buy anything from this website! I Never received my package! It’s been almost 2months since I placed order!

What defines a good customer experience? Everything went well? No. It's when something goes wrong and how they handle it. They handled it well. I would recommend them and will use them in future to buy more watches.

Order history gives poor information for tracking my order. It indicates "Fulfillment status: Fulfilled". This doesn't tell me about where is the package and when will it arrive. I suggest you copy the Amazon tracking system.

I ordered the watch and paid for 2-4 day shipping and received in 4 business days. Pre-wedding gift for our son, he loved it and wore it on his wedding day. Thanks, I would order again from them

This watch is a really unique watch, it is something to pass down to generations to come. I got it for my BF and he is in love with it.

Great watch however the band is damaged upon delivery.

Just when I think I'll ease up on timepiece purchases for awhile, Watches temps me with a unique watch that I just have to add to my collection. And it doesn't help that the temptation happens every Wednesday like clockwork. Seriously, I appreciate Watches for the extensive line and pricing they offer their customers.

I received my watch but unfortunately it didn’t work. I’m happy I was able to send it back with postage being paid. Haven’t heard back yet, but hoping for a full refund.

My watch purchase through Watches.com has been one of the worst experiences I’ve encountered as a consumer. Purchased a SLD N-Core timepiece for $240. Ended up with a stress crack through the glass within 8 months after normal use and having been handled with care. I’ve seen others with similar issues which indicate a manufacturing or design defect. I initially requested a repair or replacement. The manufacturer was slow to respond and unhelpful. They have been unable to provide any relief due to Chinese supplier issues as a result of the pandemic and after 3 months of back and forth, they have still not issued a refund or repaired the watch. At this time, one year from purchase, I have a broken watch I spent $240 on that I would like to get repaired or refunded but no path to relief. Watches.com support has been nonexistent and deferred responsibility entirely. Buying a product from Watches.com is at your own risk. Watches.com will not stand by the products the sell and will not assist you if your purchase is defective. I cannot offer a stronger warning to avoid purchasing from Watches.com.