I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had some issues with my original order, so I contacted customer service. Elizabeth went above and beyond to help me sort everything out. I placed my order on the 22nd at around 15:30, and my pa... Toon meer
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Toon meer
Bedrijf heeft geantwoord
Sophie did a great job of taking care of my unfortunate situation and sent me a new spa due to certain circumstances. Thanks to her and the other wave members, I am able to finally relax, and enjo... Toon meer
Bedrijfsgegevens
Info over Wave Spas
Geschreven door het bedrijf
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contactgegevens
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Verenigd Koninkrijk
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
Goed
7K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Placed an order on the website this…
Placed an order on the website this morning but when reviewing realised I had ordered the incorrect size too (6 person instead of 4 person) for my new wave hot tub. Sent an email using the online option on their website and I truth didn’t expect a quick reply and then expected them to say I would have to take delivery and then exchange.
To my pleasent surprise I got a reply just a few hours later from Antria advising that not only had she swapped it out for the 4 person size but also she had processed a small refund for me for the slight difference. Although only my first order online direct with Wave I must say I am very impressed and any products extra I need I will always go direct.
Many thanks for your help today Antria you are a credit to your company
Mr M Gee
11 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear about your experience and that Antria was able to resolve everything so quickly and smoothly for you.
It’s great to know the change was handled without any hassle and that the refund was processed straight away—just the kind of service we aim to provide. We’ll be sure to pass your kind words on to Antria, she’ll be thrilled to hear them.
We really appreciate your support and look forward to helping you again in the future.
Foam sided hot tub
Bought a foam sided hot tub recently having previously had a few different inflatables. Order was quick, delivery was with DPD who is my preferred courier. Hot tub was put together by husband who said the instructions could have been clearer but easily worked out. It's early days but the foam sided seems far superior to the inflatables we've had in the past. Would definitely recommend investing the extra money.
31 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your wonderful 5-star review! We’re really pleased to hear your order and delivery went smoothly and that you’re enjoying your new foam sided hot tub.
It’s great to know you’re already seeing the benefits compared to previous inflatables and that the setup was straightforward overall. We really appreciate your recommendation and your support.
Understanding
Yes, I want to shout out Sophia for taking the time and emailing me back within a timely manner and listening to my request because I started to construct the spa and it was missing an item and she was more than helpful to go out of our way to find what item was missing so I appreciate the way she handled the problem and look forward to getting my items shipped . She is a great asset to wave spas team ……that is all carry on
10 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your positive experience with Sophia. She’ll be so pleased to know her prompt responses and dedication to helping you made such a difference.
Hi Deshunn
It’s great to hear that she took the time to understand your request and went the extra mile to ensure everything was sorted for you. We’re lucky to have her on the team, and your kind words truly mean a lot.
We really appreciate you sharing your experience and hope you enjoy your spa once everything arrives!
Elizabeth in customer support was very…
Elizabeth in customer support was very helpful in resolving my issues
10 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your kind review! We’re really pleased to hear that Elizabeth was able to help resolve your issue and provide a positive experience. She’ll be delighted to know her support made a difference.
We truly appreciate you taking the time to share your feedback.
So I bought a portable spa a year and…
So I bought a portable spa a year and a half ago and have only got 7 months use out of this totally junk product went through 2 heaters as I went to replace the 2nd on with the new 3rd one it did not work out of the box good thing I kept old parts and with no help from their tech sport fixed it myself ran it less than a month and now have a river in my basement from this unit leaking. They wont just refund me my money and can to a agreement for a full replacement tub but it never shipped in 2 weeks and the email thread has totally disappeared shocking just fully done with this product and company just garbage
1 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Hi Jeremy,
Thank you for your review,
Sorry you feel let down, I have emailed you to get to the bottom of this.
Really looking forward to getting this sorted.
Any questions, please let me know
Thank you so much Jade!!!!
Our customer service representative Jade has been incredibly helpful throughout. Really helpful, knowledgable and lightning fast responses…. Give the girl a pay rise!!
Thanks Jade and to all at wave spas!!! 5* always xXx
10 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your amazing 5-star review! We love the shoutout for Jade—she’ll be absolutely thrilled to hear your kind words. It’s fantastic to know her helpful, knowledgeable support and super speedy responses made such a great impression.
We’ll be sure to pass this on to her and the rest of the team—feedback like this means the world to us!
Customer service for wave spa is beyond…
Customer service for wave spa is beyond excellent. I had few items missing from my delivery ( which happens) but team resolved it immediately responding within an hour on Sunday. Exceptional ! 10stars ( comparing with other companies I felt in the past ). Regarding hot tub itself. I ordered COMO model. Set up was super easy and straight forward . Tu bc is specious and look and feels luxurious. Double filtration system is something I have not seen before and I’m am impressed. I recommend energy saving bundle as it does really reduce loss of temperature drastically .
29 maart 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your incredible review! We’re absolutely delighted to hear that you had such a positive experience with our customer service team and that everything was resolved so quickly and smoothly.
It’s fantastic to know you’re enjoying your COMO spa too—great to hear the setup was straightforward and that you’re impressed with the space, design, and features. The double filtration system and energy saving bundle are brilliant additions, so it’s lovely to hear they’ve made a real difference for you.
We really appreciate your recommendation and your kind words about both our team and the product!
Great wonderful to deal with a real…
Great wonderful to deal with a real professional
8 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely feedback! We’re really pleased to hear you found our team professional and great to deal with. Your kind words mean a lot and are truly appreciated.
Happy so far
Spa arrived quickly. I wasn’t sure if I had received everything as everything looks different on line compared to what it looks like in reality, but received a quick and friendly response from Esther until I was satisfied I had everything. Easy to set up. Took ages to heat and get to the right temperature. Happy with purchase so far.
7 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear your spa arrived quickly and that Esther was able to help you feel confident everything was included and ready to go.
It’s great to know the setup was easy and that you’re happy with your purchase so far. We really appreciate you taking the time to share your experience with us.
Quality customer service
Delivery was very quick but was missing 1 box . Jade at wave customer service sorted with great speed and efficiency. Received missing box the next morning Brilliant customer service
8 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your wonderful 5-star review! We’re delighted to hear your delivery arrived quickly and that Jade was able to sort the missing box so promptly and efficiently for you. It’s great to know everything was resolved and delivered the very next morning.
We really appreciate you taking the time to share your experience.
Very helpful fast service
8 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your kind feedback! We’re really pleased to hear you found our service fast and helpful. Your support means a lot to us.
Ordered over the easter holidays
Ordered over the easter holidays, Sophie got back to me as soon as company reopened to say there was an issue and suggested a solution!
After a couple of friendly and positive emails we got a suitable solution established and now were all sorted.
8 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear that Sophie was able to respond quickly after the Easter holidays and help resolve everything smoothly for you.
It’s great to know the issue was sorted out through friendly and positive communication and that you’re now all set. We really appreciate you taking the time to share your experience.
Elizabeth has been fantastic, reviews have been accurate.
Elizabeth has been fantastic! She replied to my inquiry promptly, fixed my issue AND went above and beyond the call of duty! She made my purchase painless and I’m so happy I went with Wave! I did a lot of research and the reviews have been 100% accurate. Y’all are great, keep up the good work!
8 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that Elizabeth was so helpful, responding quickly and going above and beyond to support you.
It’s wonderful to know your experience felt smooth and stress-free, and that your purchase has left you so happy with Wave. We really appreciate you taking the time to share your feedback and your kind words about the team.
From ordering to out on the water.
From ordering, delivery to extra after purchase support the company is on it with their communication!
Special shout out to Elizabeth for squaring us away with the after purchase care!
7 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear everything went smoothly for you from ordering through to delivery and aftercare support.
A special thank you for the shout-out to Elizabeth—she’ll be delighted to know she was able to help and get everything sorted for you.
We truly appreciate you taking the time to share your experience.
Customer service were excellent
Customer service were excellent. All though I had a few problems they sorted everything out quickly and gave me a good offer. I recommend them highly
8 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your kind 5-star review! We’re really pleased to hear our customer service team were able to help you quickly and get everything sorted for you. It’s great to know you’re happy with the outcome and feel confident recommending us.
We really appreciate you taking the time to share your experience.
Highly dissatisfied
We understand that lemons happen in mass manufacturing. After 3 heater replacements, they finally agreed to send a new hot tub. They sent the wrong one. A smaller one and would not refund the cost difference. Only about $100 but still… they also wouldn’t update the warranty meaning my new spa was already 5 months the into the old warranty. Will never purchase from them again.
7 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Hi Angela,
Thank you for your review,
I am sorry to hear this, I cannot see any details on your order, so to get this sorted for you quickly I have sent an information request through here.
I look forward to helping you
Kind regards
We purchased the smaller tub and I give it 4 out of 5 stars
We purchased the smaller tub and I give it 4 out of 5 stars. It worked perfectly for about a year. Then the inflatable part of the cover started leaking. I ordered a replacement and received the wrong size, twice. Finally got the right size. Then at 18 months the heater went. It was replaced under warranty which is appreciated. But the new heater had an error code and it was an incompatibility issue with the controller. That was replaced and it is up and running. I like the app. I just wish you could set a daily schedule to run automatically. I will say Sophie was a big help in getting us the replacement controller.
7 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for taking the time to share your experience and for your honest 4-star review. We’re really pleased to hear that Sophie was able to support you and help get the replacement controller sorted quickly—that’s great to hear.
It’s also good to know you’re enjoying the app and that your tub is now up and running again after everything was resolved. We really appreciate your patience throughout the replacement process and your helpful feedback about scheduling features and accessories.
Thank you again for your continued support.
Good but sometimes difficult
Great spa but very difficult to find and get accessories for it unfortunately
21 juli 2025
Antwoord van Wave Spas
Thank you so much for your 5-star review and honest feedback! We’re really pleased to hear you’re enjoying your spa.
We’re sorry to hear you’ve found it a bit difficult to locate accessories at times. Your feedback is really valuable and helps us improve the overall experience, and we’ll make sure it’s shared with the team.
We truly appreciate you taking the time to leave your review.
Recently purchased a new sup and fin
Recently purchased a new sup and fin. Good service, lovely product can’t wait more time on the water! Thank you
6 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear you’re happy with your new SUP and fin, and that you had a great experience with our service.
It’s fantastic to know you’re excited to get out on the water more—enjoy every moment! We really appreciate you taking the time to share your feedback.
Ordered the garda spas 4/6 person
Ordered the garda spas 4/6 person, very impressed with the product and couldn't be happier. However I did notice minor markings on the outer liner which stood out against the white pebble colour we ordered but was surprised how quick wave spas responded to this issue and within a few minutes Sophie from wave spas has resolved my defects with a replacement cover alongside some good will gesture surprises within the new order. I will be returning back back to purchase more items from this company as the products are well made and have plenty of accessories for my spa tub.
Cheers
6 april 2026
Review zonder uitnodiging
Antwoord van Wave Spas
Thank you so much for your amazing 5-star review! We’re really pleased to hear you’re so impressed with your Garda Spa and that everything has exceeded your expectations.
It’s also lovely to know Sophie was able to assist you so quickly and take care of everything smoothly, along with some thoughtful extras to make your experience even better. We’ll be sure to pass your kind words on to her.
We truly appreciate your support and look forward to welcoming you back again in the future for more spa accessories and products!
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