Wave Spas  Reviews 7.220

The five stars review is really for Elizabeth who is currently helping to resolve my issue of a new unused hot tub that needs repair. My experience with the product so far hasn't been great though, but things happen and the important thing is how issues are dealt with.
Elizabeth has been responsive to my emails, friendly and proactive in trying to fix the problem, which is appreciated.

Thank you.

Purchased the wave spa Tahoe rigid foam hot tub 1/15/26 along with the energy bundle and couldn’t be happier . Hot tub retains hot even during one of the coldest winters we’ve had in years in New York. To help retain heat and keep spa out of the elements I enclosed it in a 10x 9 ft “bubble tent” from Vevor. Keeps unit dry and helps retains the heat even better during these cold winter months.

Superb Garda 6 person hot tub. We've had for 2 years now and only just got around to the review. Can't recommend highly enough. Great after sales service with any queries and on the rare occasion we've had any problems. Everything sorted quickly and the kids love it. Brings the whole family together. No screen time, just lots of conversation and fun, day or day, summer or in winter snow!

So I bought the six man wave spa and I have loved it from day one till the other day on a hot day. I went outside and the inner liner became a little brittle and started flaking. I contacted Wave Spa and spoke to David Grieveson and he instantly without question replaced my inner liner! talk about great customer service A+ to them and as far as this, Wave Spa, I would buy and refer my friends to this company over and over again thanks again, David

Antria Rules!
I had a shipping enquiry for some parts for my hot tub and Antria had it fiugured out for me same day.
GREAT customer service over there at Wave Spas. Four thumbs up!!

Ordered my spa on a Friday and it arrived on the Wednesday. After a couple of hours of trying to assemble it was clear that parts were missing. I reached out to customer services immediately. They said my order was split over 2 deliveries and the rest would be delivered by the Friday. But they would keep me up to date. It’s now the following Thursday and I still have no complete delivery. The customer service has been nothing short of shocking. I have been lied to twice about the rest of the order being dispatched when it hasn’t. Not once has customer service provided an update without me having to chase them first. No tracking number have been made available during the whole process. It has got to the point where I have had to contact my financial provider to initiate a charge back.

The last email I got from wave spa, 2 days after they assured me the missing parts were dispatched, was a request for me to confirm what was missing!! Again I had to contact wave spa first , before they asked me to confirm.
One of the most stressful purchases I have ever made and this nightmare is still it over. I have requested that my issues are escalated to director level, but I very suspect that customer service are gate keeping this from escalation

My Spa arrived in a timely manner BUT missing both the inflatable lid and top cover!! Cover was sorted by Elizabeth almost immediatley, however the inflatable lid (which helps keep the heat in) took weeks to arrive - and when it did looks like it has a leak somewhere now.
Whilst waiting for the cover to arrive, I also had to fix a leak on the filter pipe - to me looked like 2 circlips were missing, so I sorted this and all is now leak free!
Even though these issues are now resolved and I received a partial refund and spare filters for the trouble, I feel as though I should not have to go through this experience at all. The customer support was spot-on but I feel also held-back by poor/lack of components/supply chain issues.

Wow! What amazing customer service at Wave. David responded almost immediately to my queries, even in the evening or at the weekend. He quickly found a solution to the problem and is always a pleasure to talk to. Thank you David

Elizabeth was very responsive and helpful.

I have found Wave Support to be prompt and professional assisting me with some issues that are now corrected. Overall, I like the Wave set up as it is modular and it is easy to replace a part without replacing the whole hot tub, unlike soft tub, which has zero customer service.

Quick replies from Elizabeth, and very good instructions.

I asked for an update on my order, Antria was quick to respond, reassuring me that my order would arrive on time.

Forget expensive Airbnb! The energy bundle is a game changer. I’m excited about it, just need the sun to behave and never leave!

Setup was easy and quick. Everything needed is in the box, and instructions make sense. It heats faster than expected and stays hot with the cover, maintaining temperature well.

It's big! I got the 6 person model, and it fits comfortably. The bubbles are powerful and relaxing (surprised actually).

I’m ready for summer. Perfect for garden drinks and better than pricey weekend getaways for a hot tub. Great value and the best garden buy. Highly recommend! 👍

My Wave spa is great and the kids especially love it. Unfortunately the liner kept deflating after six months but Antria was great at sorting the issue out for us!

Recommended a 6 person wave spa to my brother in law who has just moved house. Helped him install it as we’ve had a one for ages. Looks great and all set up in less than 20 minutes ready to fill. Kids love it and gets the whole family together. Highly recommend - just make sure you keep the filters clean, important tip!

I had problems with punctures in my liner. Antria was most helpful, listened and was sympathetic.
Antria was able to sort things out and did what she could to help.

Positive experience - ordering was simple. Delivery was super quick and one query was resolved very quickly between carrier and Wave.

I had a small issue with my new tub ! Jade handled my query perfectly with support and a solution ! Above and beyond is how I would describe the support ! Thank you

I contacted Wave through the online chat on the 20/03/26 and was promptly connected with David. I needed a replacement air valve but wasn’t sure exactly which one. Although the chat eventually timed out due to my inactivity, I soon received an email from Wave Customer Service. David had followed up proactively, asking for my address so he could send the correct part out to me.
I have now replied to the email, and they have now arranged for the replacement to be sent. It’s incredibly rare these days to contact a customer service team and not only speak to an actual human being, but someone who goes above and beyond to help. Wave's support was outstanding from start to finish, and I’m genuinely impressed with the level of service I received.

Cannot fault the guys at Wave the customer service is really fast and always happy to help. I made a mistake with an order and they sorted without any hassle. The Garda we have is amazing and spend most nights just chillin.

Special mention to Sophie who was amazing and of course David who seems to work till god knows when each day as always replies to any questions you have.

Thanks guys.