Parcel arrived within the stated delivery window (presumably) as I had to run an errand 1.5 hours into the slot. A sorry we missed you card was on the doormat when I returned. Parcel left with Nextd... Toon meer
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Lees wat reviewers zeggen
Really recommend this removal firm, fast & efficient & fully respectful of your home. Everything went smoothly & will definitely use them again if I need to move anything
To be honest I had not really heard of this delivery company but I had ordered something and it was handed to Caribou to deliver. I received updates throughout the journey including one when the cour... Toon meer
Missed the first delivery attempt, but as I had asked it to be delivered to my work address I had presumed it would be delivered in office hours .They tried to deliver at 6.20 pm after closing hours.... Toon meer
Bedrijfsgegevens
- Logistieke dienstverlening
- ook in
- Bezorgdienst
- Koerier- en bezorgdienst
- Post- en pakketbezorging
- Postbedrijf
- Rederij
Geschreven door het bedrijf
At Caribou, we provide cheap and reliable parcel delivery and courier services across the globe. Contact us to find out more today.
Contactgegevens
Verenigd Koninkrijk
- 03300106000
- customerservices@wearecaribou.com
- wearecaribou.com
4,1
Goed
7K reviews
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What a disaster of a firm!
What a disaster of a firm! I can't see them being around for much longer. My item was picked up from the seller on 8/10, was at two depots for 11 days, shown on the tracking out for delivery on 19/10 & finally delivered 27/10.
No response to email requests, seller issued a refund.
I would not buy from anyone using Caribou for delivery, total Cowboys & I don't expect a reply from them.
30 oktober 2021
Review zonder uitnodiging
If I could give this firm a zero star…
If I could give this firm a zero star review I would claimed they tried a delivery and failed when I was home and in a room overlooking the front door so their driver either went to the wrong property or fabricated the delivery log.
When I contacted them to find out what was going on they claimed the parcel had been returned to the sender, he tells me his is still waiting!
Will not buy anything in future from anyone who use Caribou as a delivery service.
29 oktober 2021
Review zonder uitnodiging
Three weeks late for a parcel
Three weeks late for a parcel. Emailed me saying the driver was 1 minute away and 24 hours later still says the same thing.
29 oktober 2021
Review zonder uitnodiging
I ordered a Birthday gift for my Mum
I ordered a Birthday gift for my Mum, which is NOW 8 days late it on the site it still.says at Castleford depot
29 oktober 2021
Review zonder uitnodiging
Terrible
Parcel has been sat in Colchester since Monday, no movement. Tried ringing them, phone line closed, logged a ticket on their website, no response, started an online chat, no response!! Carbibou, how is it you can reply with the same response on here almost instantly but no one can answer queries on your website? You have my parcel which is a birthday present for tomorrow, sat 30th, now I have no gift. Not good enough, when will someone answer me? Please dont copy and paste the same response you've given every one else
29 oktober 2021
Review zonder uitnodiging
I have received someone else’s parcel…
I have received someone else’s parcel with a total different postcode?? I mean I’ve phoned them and sent email. To response was we will contact you . Oh email was wrong department . If they didn’t live so far a way I would have handed it personal .
29 oktober 2021
Review zonder uitnodiging
What a lovely delivery driver
What a lovely delivery driver, called me to say he left my parcel in a safe place, so polite
His name is Micheal 👍
28 oktober 2021
Review zonder uitnodiging
Awful, damaging experience unfortunately.
Awful experience unfortunately.
Appalling delays in delivery and inexistent customer support. No way to talk to them. Opened 4 tickets in 7 days related to a parcel for which the tracking service has literally stopped tracking one week ago.
My parcel contains lab equipment, very much needed in time, and delivery was expected 9 days ago. No answers to tickets, left in total dark about whether I have to cancel order and buy from different supplier or wait or just get on with the fact they lost parcel.
This has severely impacted on my work. Driver shortage is a national crisis, but customer support non-existence is a major problem that only Caribou is responsible for. I would recommend never using this company.
28 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Good fast tracked delivery
Good fast tracked service, the box was bashed even though it had a fragile sticker attached, luckily the contents were bubble wrapped so no damage.
27 oktober 2021
Review zonder uitnodiging
SHOCKING
SHOCKING! avoid this company at all costs. Still waiting for my delivery which states is one minute away, where from? China. It has been saying this for the last 48 hours and I have been waiting two weeks for a parcel that should of been with me within 48 hours.
No phone contact, no tickets replied to no live chat, this company is a sham, which also rhymes with SCAM. They are ripping people off left, right and centre they need closing down, I did not have any option but to give them 1* they do not deserve any. They need serious investigation.
As for any positive feed back they have on here I'm certain they must be written by their own employers.
AVOID, AVOID, AVOID!
27 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Very helpful and a credit to the company
27 oktober 2021
Review zonder uitnodiging
Kept Informed all the way
To be honest I had not really heard of this delivery company but I had ordered something and it was handed to Caribou to deliver. I received updates throughout the journey including one when the courier was about a mile away.
Good service.
27 oktober 2021
Review zonder uitnodiging
Brilliant Driver
Brilliant Driver , waited for me getting to the door ,and kindly put the parcel down just inside my door.
27 oktober 2021
Review zonder uitnodiging
Arrived on time in perfect condition
Arrived on time in perfect condition, couldn’t ask for more
27 oktober 2021
Review zonder uitnodiging
Your company is a joke
Your company is a joke, your customer service is an even bigger joke, you repeatedly and purposely ignore any request for information on delivery, you can not expect people to believe you have a 5 star rating, I have contacted the seller and you have lost another customer, pathetic company with no management, unbelievable that you are still operating, obviously a front for a bunch of scammers,
27 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Even worse than Parcelfarce (and that takes some doing)
Caribou left my parcel at the first distribution centre for a few days before forwarding it to a more local one where it sat for another 5 days until i prompted my supplier to give them a kick up the backside. Lo and behold it arrived shortly after. A whole 10 days after originally being posted. I always thought Parcelfarce were the worst couriers in town but it appears they now have some competition.
27 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
Fair delivery time and custom procedure…
Fair delivery time and custom procedure was included in charge, no paperwork needed.
27 oktober 2021
Review zonder uitnodiging
You had my parcel in your Hyde depot…
You had my parcel in your Hyde depot since the 13th October, was told by the company who I had ordered the parcel from it would take a couple of days. Still no parcel on the 26th October. I don't understand why you would keep parcel for such a length of time, an item that I have paid for and the delivery cost of it!
Also noticed that you keep deleting my comments on social media when I ask where my parcel is and for an update.
26 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
0 stars!
I ordered a parcel on ebay, should have been delivered 18th of October, been at the depot in Grantham since the 15th and still there! They've ignored all my tickets and the sellers!
Absolute jokers!!
26 oktober 2021
Review zonder uitnodiging
Antwoord van Caribou
Hi there,
We're sorry that you've experienced an issue with the delivery of your parcel.
Caribou is still delivering parcels, however it has made the decision to exit the UK Domestic Parcel Market.
All remaining parcels in the network will be delivered by the 5th unless the sellers ask for them to be returned.
Caribou is an independent company and had always strived to become a Premium Carrier but it always feels like there is a race to the bottom on pricing, whilst costs are increasing across the UK.
When handling parcels which is a low price and low margin area its made much harder. For Caribou this just isn't sustainable and it would rather gracefully exit the Domestic Parcel and let our competitors enjoy this space.
Caribou is not going bust and will continue with its other Divisions in the Pallet Networks, General Haulage, Logistics, Warehousing, Same Day and it's International Traffic
Thank you to everyone who has been supportive of the mission to build a new independent network and sorry its not meant to be.
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