Edson Y. not only responded to all my requests and questions over our 40 minute call but I didn't feel like an idiot or like I was bothering which is very nice. First time I call the support and I am... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Anabell a été professionnel patiente et tres compétente. Elle a su reprendre un dossier et le simplifier
Bedrijf heeft geantwoord
Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zügig erledigen. Die Rückmeldung kam nicht einmal 2 Tage später mit der Info,... Toon meer
Bedrijf heeft geantwoord
Ich hatte heute ein unglaublich freundliches Telefonat mit Viktoria bezüglich einem Problem unserer Kreditkarten Terminals. Es war ein Telefonat, welches mir den Tag versüßt hat. Schön, dass es noch s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Planet - Merchants
Geschreven door het bedrijf
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Contactgegevens
Martin House, Dangan, H91 AO6C, Galway, Ierland
- customer.experience@weareplanet.com
- weareplanet.com
4,7
Uitstekend
429 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Anabell a été professionnel patiente et…
Anabell a été professionnel patiente et tres compétente.
Elle a su reprendre un dossier et le simplifier
17 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Anabell! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Anabell and her manager.
Best wishes,
Planet Customer Experience Team
Great help and very friendly
Great help and very friendly.
Keep it up!
15 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Alex,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Patricia es de gran ayuda pese a que…
Patricia es de gran ayuda pese a que los terminales siguen sin ir
15 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Enric,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Patricia has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Gracias Patricia por tu ayuda y…
Gracias Patricia por tu ayuda y efectividad.
13 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Noelia,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Edson Y 5/5
Edson Y. not only responded to all my requests and questions over our 40 minute call but I didn't feel like an idiot or like I was bothering which is very nice. First time I call the support and I am very pleased.
10 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Jeffrey,
Thank you for sharing your positive experience with Edson! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Edson and his manager.
Best wishes,
Planet Customer Experience Team
Super
Friendly, fast and competent service by Dimitri, thank you
8 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Marina,
Thank you for your feedback! We’re pleased to hear that Dimitri delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
TOP Kundenservice
Unglaublich nette und hilfsbereite Person ist V. Ich habe mit so einer Hilfsbereitchaft wirklich nicht gerechnet. Danke für die Mühe :)
8 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Customer,
We're thrilled to hear that you had a positive experience with our service. Providing top-quality service is our mission, and your feedback reassures us that we are on the right track. Thank you for your support, and we look forward to serving you again!
Best wishes,
Planet Customer Experience Team
We highly recommend the company…
We highly recommend the company WeArePlanet for their outstanding support in simplifying and improving our payment systems within our hotel business. In particular, we would like to highlight Patricia, with whom I’ve had the pleasure of working on three occasions. Each time we collaborate, she demonstrates even greater efficiency, professionalism, and expertise. Her consistent dedication and ability to deliver effective solutions have made a significant positive impact on our operations.
8 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Alex,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Patricia was very friendly and she…
Patricia was very friendly and she forwarded my request quickly.
7 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Harald,
Thank you for sharing your positive experience with Patricia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team
CAMBIO DE DATAFONO
Solicite un cambio de Datáfono y Patricia fue super amable, siendo una profesional intentó ayudarme actualizando el firmware. Pero no conseguimos arreglarlo. Al final solicité el cambio.
Muchas gracias Patricia!
6 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Ismael,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Omar ha tomado todo el tiempo necesario…
Omar ha tomado todo el tiempo necesario para ayudarme a solventar la incidencia y explicarme de forma sencilla y detallada la nueva forma de loguearme con el doble factor
6 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Customer,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Omar to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Viktoria Justus war sehr hilfreich und…
Viktoria Justus war sehr hilfreich und nett. Hat schnell meine Fragen beantwortet. Vielen lieben Dank :-)
2 april 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Hanna,
Thank you for sharing your positive experience with Viktoria! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Viktoria and her manager.
Best wishes,
Planet Customer Experience Team
Antwoord van Planet - Merchants
Dear Customer,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
Intervention rapide et efficace
Intervention rapide et efficace, personnel compétent.
Cela concernait un prob de MAJ.
23 maart 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
Owning the Problem
Gary took ownership of the failed Payment issues of report not appearing and called me back to follow this up.
19 maart 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Gary! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Gary and her manager.
Best wishes,
Planet Customer Experience Team
Susana: quick replies and solution provided
quick replies and solution provided. Thank you, Susana
20 maart 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Lilly,
Thank you for your feedback! We’re pleased to hear that Susana delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Excelente atendimento
A assistência pelo telefone foi muito eficaz.
Patrycja
18 maart 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Hi Beatriz,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patrycja made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Gery was really helpful and friednly
Gery was really helpful and friednly, she explained me everything step by step and had a lot of patience even if I wasn't able to find some details, she was needing.
Thank you!
19 maart 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Gery has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Thanks Patricia
Patricia responded to my request very quickly and was extremely kind and helpful. Thank you
16 maart 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Customer,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Dimitri provides an excellent and…
Dimitri provides an excellent and efficient service. He is knowledgable and resolutive. 10/10
14 maart 2026
Review zonder uitnodiging
Antwoord van Planet - Merchants
Dear Marco,
Thank you for your wonderful review! We're delighted to hear that Dimitri provided you with top-notch service. We will make sure to pass on your kind words to Dimitri and his manager.
Best wishes,
Planet Customer Experience Team
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