Weldricks Pharmacy Reviews 83.688

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent cost effective option when needing human medication for our dog. Price was massively more comparable to other pet related drug companies. And I do mean massively! We always check out Weldr... Toon meer

Beoordeeld met 5 van de 5 sterren

Have used Weldricks a number of times over the years for my various dogs' prescriptions and found them the most reasonably priced online pharmacy. However, they really surpassed themselves this mornin... Toon meer

Beoordeeld met 3 van de 5 sterren

My only concern is the delivery time ! I’ve ordered here at Weldricks because they are competitively priced but there’s a big ‘BUT’ It can take upto 10 days before I receive my purchased prescripti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordering online is easy i can go onto the website and find exactly what im looking for straightforward paying online quick and easy and always happy with the products a purchase.delivery to store is q... Toon meer

Bedrijfsgegevens

  1. Apotheek
  2. Drugstore
  3. Thuiszorg
  4. Online apotheek
  5. Zwangerschapsbegeleiding
  6. Veterinaire apotheek

Geschreven door het bedrijf

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties. We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned. With a commitment to community healthcare and staff training we have steadily grown to 59 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists. While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

84K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

3rd Purchase

I have just made my 3rd purchase from Weldricks for my mother. I was a little worried the first time having never used them before but they have been excellent. Dispatched the same day, if not the next and delivered to me tracked within 2 days. The packaging is great, keeping my items very secure and the value for money is better than I've found anywhere else. I will happily keep using Weldricks.

11 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service fast delivery very happy

Hi I have used your service a few times now I live in quite a rural area and have to say I'm very impressed with the delivery speed and my goods always early and packed well.

Thank you for this I will continue to use and recommend to others...

1 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Tickhill branch.

I called in to the Tickhill branch for a blood pressure check and was a bit wound up after problems with my GP surgery.
Mary was lovely as always, really calmed me down, did my test and sorted me out.
Huge thanks to Mary, Sue, David and all the team for the fantastic job they do. The 4th emergency service!

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast easy to use website

Fast easy to use website, extremely helpful customer services. A lot cheaper than other high street pharmacies. Free delivery. Definitely recommend

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordering Librela refrigerated item.

Recently I ordered Librela ampoules for injection for my dog through Weldricks which required to be delivered directly to my Veterinary Practice. This was a refrigerated item which needed overnight delivery via DPD. A very helpful lady by the name of Katherine (Customer Service Advisor) discussed with me the whole process from ordering to delivery, the whole process was managed superbly. I couldn't have asked for a better service. I will definitely order from Weldricks again and will be recommending them to others. A huge thank you to Katherine who is a credit to your company!

23 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service …

It's always a pleasant experience when ordering from Weldricks online pharmacy. I placed my last order on a Sunday evening and I received notification to say it had been delivered to my chosen click and collect store a couple of days later. Excellent service.

16 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous

Fabulous! I always use Weldricks as their prices are very good and delivery and packaging excellent. I regularly buy a big bottled item, 3 at a time, and they are always packaged to the highest standard so have never had any breakages.

3 juli 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Why don't they answer the phone?

I wanted to place an order online but needed information about delivery times as I am going to be away in a few days time. The Customer Services number on the website (0808 164 3211) won't connect - I tried many times, all I got was several seconds of silence and the the connection dropped out. I called their Woodlands shop and a very helpful lady gave me another number (01302 554164) which she said was for their online ordering service. I tried this one twice, but each time it rang for several seconds then cut out unanswered.

Because I couldn't order with confidence from Weldricks I had to go to another supplier.

Not very helpful!!

8 juli 2025
Review zonder uitnodiging
Logo Weldricks Pharmacy

Antwoord van Weldricks Pharmacy

Dear Ian,
I am very sorry to learn from your review that you experienced difficulties while trying to call us on our customer service telephone number.
As we were receiving some calls, I have no logs of there being a fault on the line and my customer services colleague have not reported there were any operational issues, therefore I was unaware this was happening.
Thank you for taking your time to speak with one of my customer care colleagues earlier this morning and for giving them details of the times that you tried to contact us. This is very useful and I will pass this information onto our telephone service provider to see if they can find out what happened so as to prevent it from happening again in the future. I also understand that my customer care colleague gave you our customer service email address customerservices@weldricks.co.uk so that if you do wish to give us another chance, you have an alternative method of contact.
I hope you are satisfied with my explanation and actions taken however if you should require any further assistance, please do not hesitate to contact me.
Kind Regards
Sarah

Beoordeeld met 3 van de 5 sterren

Three days after paying for next day delivery!! Ordered eyedrops mid afternoon last…

Ordered eyedrops mid afternoon last Wednesday. Paid the extra for one day delivery. Informed today (Friday) that items are not going to be delivered till Saturday. This is too late as on holiday tomorrow when I needed them. Very disappointing and to pay extra for next day delivery that is now three days. Asking for a refund. Could have got them elsewhere and cheaper and guaranteed in 48 hours. Won't be using Weldricks again
Update. Just returned from holiday and Michael from Weldricks has refunded my money for the delayed order. Good customer service. Pity its Amazon 1 day service used

27 juni 2025
Review zonder uitnodiging
Logo Weldricks Pharmacy

Antwoord van Weldricks Pharmacy

Dear Tony R,
I’m very sorry to learn from your review about the delay in your order. After looking into the details, I can confirm that while your order was dispatched to you via our delivery partner Amazon on time on the 26th of June, it was unfortunately not delivered within the time for the delivery service you chose.
I fully understand that our delivery partners, including Amazon, can occasionally cause disruptions to our service. Please know that we monitor all our carriers performance closely and work actively with them to resolve any issues. We share a common goal with them to ensure every delivery is on time and in perfect condition. Rest assured, we are already in discussions with our Amazon account team to prevent similar situations in the future.
I’m glad to note that one of my customer care team was able to address your concerns on Saturday, 28th June. I truly hope their resolution was satisfactory for you.
I hope this explanation helps and reassures you that I have investigated your complaint fully and that we are committed to improving your experience with us. Your satisfaction is very important to us as we do hope to continue serving you as a valued customer,
Kind regards,
Sarah

Beoordeeld met 5 van de 5 sterren

Service

Product prices - very good.
Dispatch times - excellent.
Communication - excellent.
I have used Weldricks three times now for my pet medication, very simple to order from them even with prescription drugs. Make the order, give the order number to my vet, they raise the prescription and upload it to the order. Weldricks send out items.
No hassle at all, deliver on time,
I will certainly be using them for all future medication.
Highly recommended.

20 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just used for first time for vet…

Just used for first time for vet prescription. My vet needed to contact them and said they were really helpful. Cost was significantly lower than previously paid and received medication quickly. Will definitely use again.

3 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Placed an order on 24th May and still…

Placed an order on 24th May and still not received it. Won’t be ordering from here again.

6 juni 2025
Review zonder uitnodiging
Logo Weldricks Pharmacy

Antwoord van Weldricks Pharmacy

Dear Christine Stevenson,

Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response when our customer services return to work in the morning.

Kind regards,
Shirley

Beoordeeld met 1 van de 5 sterren

I wanted some cream and said they have…

I wanted some cream and said they have it in stock so wanted to phone see if they have it but what really did me was I had to go out of my way to go to chemist to get some as I tried to phone 15 times because nobody was answering phone at all only to get there and two staff wasn't doing anything and said there is none in stock absolutely useless

21 mei 2025
Review zonder uitnodiging
Logo Weldricks Pharmacy

Antwoord van Weldricks Pharmacy

Dear Darren Jackson
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our complaints co-ordinator with some more details to allow us to follow up on your dissatisfaction. You can contact our complaints coordinator on complaints@weldricks.co.uk or by contacting us on 01302369121. Please be assured we will then try to do everything that is reasonable to put things right for you, Yours Sincerely,
Sarah

Beoordeeld met 2 van de 5 sterren

I am sure this pharmacy has a lot of…

I am sure this pharmacy has a lot of great qualities but the palmers skin success cream I ordered (and I ordered 4 bottles) came with no ingredients on the product or barcode. Where the hell did they get this product from. I don’t know what I am putting on my skin and it’s screaming bootlegged.

19 mei 2025
Review zonder uitnodiging
Logo Weldricks Pharmacy

Antwoord van Weldricks Pharmacy

Dear Priscilla J,

Please accept this message as confirmation that we have received your review. In the absence of any order information in the above review, and despite our best attempts, we have been unable to reach you so far. Could you kindly contact our customer service team with additional details so that we can follow up on your dissatisfaction? You can contact us at customerservices@weldricks.co.uk or by calling 0808 164 3211.

Yours Sincerely,
Shirley

Beoordeeld met 2 van de 5 sterren

Super slow service don't use if you need quickly

My cat has an over active thyroid. I can only get a prescription every three months when I have about a week to 10 days medicine remaining. Other online pharmacies I have used despatched with 48 hours so I am in receipt of it within three days. Weldricks take 5 to 7 days just to get it to despatch stage. I really will not be using Weldricks again. I had run out of medicine and ended up going back to the vet for a small bottle to tide us over until this order arrived. It took 10 working days from placing the order to receipt ridiculous. I called and explained no sense of urgency or empathy nothing appauling place.

16 mei 2025
Review zonder uitnodiging
Logo Weldricks Pharmacy

Antwoord van Weldricks Pharmacy

Dear Julie Young,
Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you,
Yours Sincerely,
Shirley

Dear Julia Young,
I am sorry to learn from your review that your delivery took longer to reach you than you thought it would.
I have traced your order which was received Tuesday 6th May and I can see it was delivered to you on Thursday 15th May.
While most of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 3-5 working days for dispatch of customer orders and from 1-3 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days.
By way of explanation and not intended as an excuse I have investigated your order details, and I can see that we received your order on Tuesday 6th May at 8.09pm. We began to process your order the next working day. Veterinary items being prescription only items, there are a number of legal and clinical checks that have to be made before we are able to dispense and dispatch your items. I can see from our records that your order was completed and packed and then dispatched on Tuesday 13th May at 10:02, five working days. Looking at your delivery I can see that you selected the standard 48 hour Royal Mail delivery option.
We have taken additional steps to provide more resource to our dispensing team to bring this processing time down and although the prescription was delivered within our stated timeframes on this occasion your order did take longer than the majority of orders we dispense and for this I apologise.
With reference to your call to us I have spoken with the call handler who discussed your order and we both agree we could have recognised the urgency of your query and escalated your order processing.
I have asked my customer care colleagues to contact you to discuss my response and to see if there is anything further we can do to retain you as a loyal customer.

Kind Regards,
Allan

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Have been using Weldricks for a couple of years now as they have a very extensive range of products at reasonable prices. The items always arrive promptly in good condition and with a good shelf life.
Had an issue with my last order but I couldn't fault the way my query was responded to quickly and resolved without fuss, this was customer service at it's best.
Highly recommended company.

13 mei 2025
Review zonder uitnodiging

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