Weldricks Pharmacy Reviews 83.688

Antwoord van Weldricks Pharmacy

3 sep 2025

Dear Stephanie Drakes,
I am sorry to learn from your review that you feel your delivery is taking longer to reach you than you thought it would.

I have reviewed your order, which was received Saturday 23rd August at 08:53am. As the item ordered is a controlled drug it is a legal requirement that we receive the original prescription through the post before we can start to process an order. I can see that we received the prescription from you on Wednesday 27th August so your order then went into our dispensary. I can then see your order was dispatched on Tuesday 2nd September at 10.45am.

While most of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we do clearly state on our website before our customer commits to ordering that it can take from 3-5 working days for dispatch of customer orders and from 1-3 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days. While I understand your disappointment, we are still on track to deliver your order within the time frame we state on our website.

With reference to your comment that we rely on Royal mail for deliveries, we offer a variety of delivery choices at check out to suit all our different customer expectations for speed of delivery and cost. One of the options we offer is a DPD service with which they commit to deliver the day after dispatch.

I hope that you are satisfied with my explanation but if you should require any further information or assistance, please do not hesitate to contact me.
Kind Regards
Sarah

Antwoord van Weldricks Pharmacy

Geüpdatet op 29 aug 2025

Dear Customer,

Thank you for taking the time to leave your review.

Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response when our customer services return to work in the morning.

Kind Regards
Sarah

Dear DH,
Thank you for taking the time to leave your review and I am sorry to learn from your review that you feel your delivery took longer to reach you than you thought it would. I have traced your first order with us, which was received Tuesday 26th August at 11:45 am and I can see it was dispatched on Wednesday 27th August at 4:11 p.m. It was then delivered to you on Friday 29th August using the tracked 48 hour Royal Mail service you selected at checkout. While most of our orders are delivered to our customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that it can take from 1-3 working days for dispatch of customer orders and from 3-5 working days for the order to be delivered by our delivery partners, this is a maximum of 8 working days. While I understand your disappointment, we did deliver your order within the time frame we state on our website. I have arranged for one of my customer service team to contact you and check you are satisfied with my explanation and to find if there is anything else I can do for you.
Kind Regards,
Sarah

Antwoord van Weldricks Pharmacy

Geüpdatet op 26 aug 2025

Dear David Field,

Thank you for taking the time to leave your review.

Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response when our customer services return to work in the morning.

Kind regards
Shirley

Dear David Field,

Thank you for taking the time to leave your review, I am the manager responsible for our website and I have noted your comment regarding Ursodeoxycholic Acid 150mg, as a result of which I had our Head of Buying investigate and outline our pricing strategy to me. I am satisfied from my buyers explanation that based on the buying prices available to us, the retail price of £0.75 per tablet you mention is well below the cost price that we have been able to obtain this item. I wasn't able to find the product on the website you mentioned, but I fully understand why you would decide to take them up on that price.

I have also taken the opportunity to check our pricing of this item against a range of our online competitors and can see that we are currently retailing this product cheaper than HyperDrug, Vets4u and Numark Pharmacy. This reflects the permanent objective of our buying team which is to work tirelessly with our suppliers to obtain stock at the lowest cost possible and allow me to pass those savings on to our customers. I fully understand the need for all of our customers to obtain the best value for money that they possibly can but I also have to retail at a level that covers our operating costs and allows for re-investment in staff training, modernisation of equipment and all the other costs of operating a business and selling at below cost price of goods would not allow for that.

In conclusion, I am sorry that your opinion of us is that we are over-priced and while I wish to retain your custom I also fully respect your right to compare prices elsewhere and patronise one of our many competitors whose offer you feel works better for you. If in future you have concerns about our pricing if you email or call into my customer services team, we would be happy to investigate for you and explain our pricing policy on any item,

Yours Sincerely,
Allan

Antwoord van Weldricks Pharmacy

24 aug 2025

Dear Tammy Carey,

Thank you for taking the time to leave your review. I am really sorry that you are so unhappy with us and I apologise to you unreservedly that our communication with you has not been to an acceptable standard. I have discussed this with my colleagues and they agree we could and should have done much better and they understand fully where our communications were not as good as they could have been and how to make sure that does not happen again in the future. We do not enjoy having to make decisions on cancelling orders for our customers but our Pharmacy technician training involves completing both a knowledge and a competency-based qualification by undertaking GPhC accredited courses or GPhC recognised qualifications. The purpose of a Technicians checks is to assist in the safe and effective use of medicines for effective self-medication of self-limiting ailments and that a medicine sale complies with its product license, with The Medicines Act and with our regulators professional edicts. Medicines are not normal items of commerce so we are not trying to maximise potential sales but to care for the health of our patients. If a sale is not considered suitable and to be in accordance with the product license for the item our staff are all trained to sympathetically give the reasons for this and he/she might also refer our customer or patient to another healthcare professional where appropriate. I can only apologise that this information wasn't communicated to you when the order was cancelled and refunded.

As a local, family owned business that has been trading for almost 100 years all of our processes are put in place with the customer in mind and the long term best interests of our family business in mind. We absolutely never set out to disappoint our customers and I will be re-iterating this to my colleagues and speaking with them about how we can avoid this ever happening again in the future. I will also arrange for one of my customer service team to contact you and check you are satisfied with my explanation and to find if there is anything else I can do for you as I really would wish to retain you as a valued customer and try to persuade you to give us another chance,


Kind Regards
Sarah

Antwoord van Weldricks Pharmacy

22 aug 2025

Dear Tim Jones,

I’m sorry to learn from this review that your question about the ingredients in two of our medicine products wasn’t answered as expected. I’ve discussed the issue with my colleague and they sincerely apologise for the misunderstanding. Please be assured that this was unintentional.

I’ve reviewed the two products you were comparing: one is an over-the-counter general sale medicine, while the other is restricted to pharmacy-only sale due to its “P” licensed status.

To provide you with the information you need in a more helpful way, I’ll aim to contact you later today. I hope that works for you but please let me know if another time would be more convenient.

Thank you for your understanding, and I look forward to assisting you further.

Best regards,
Sarah