Weldricks Pharmacy Reviews 83.688

Antwoord van Weldricks Pharmacy

Geüpdatet op 3 nov 2025

Dear Hayley Cooper,

Thank you for taking the time to leave your review.

Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response when our customer services return to work in the morning.

Kind Regards
Shirley

Dear Hayley Cooper,
I am sorry to learn from this review that you are so dissatisfied with the service you have received from my dispensing and customer care colleagues. As a family-owned, local business that has been in pharmacy for almost 100 years, we always strive to provide our customers with the best possible service from our well-trained and committed colleagues.

I have reviewed the full details of your order which we received on Wednesday, 8th October, at 9:24am. I can see that your order was dispatched on Thursday, 16th October, at 10:59am.

While this is longer than we take with most prescriptions, it is within the maximum dispensing, despatch and delivery time frames that are clearly displayed on our website during the ordering process.

While most of our orders are delivered within a few days, we clearly state on our website at the time of ordering that processing can take 3-5 working days, with DPD delivery time added on top. I understand your disappointment but I do want to reassure you that we were on track to deliver your order within the time frames we clearly provide.

I have also reviewed the emails exchanged between you and my customer service team and I am sorry that the tone did not meet your expectations. I will speak with my colleagues to ensure that future communications are more empathetic and clearer. Although phrases like "jumping the queue" were not used, I understand how our language might have come across as unnecessarily clinical and I will discuss how we can improve this going forward.

Please rest assured that we are committed to providing excellent service to all our customers and I truly appreciate your feedback.

Should you have any further concerns or need assistance, do not hesitate to contact me. I value your business and want to ensure that all your future experiences with us are positive,
Warm regards,
Sarah

Antwoord van Weldricks Pharmacy

Geüpdatet op 17 okt 2025

Dear Liam S,

Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response.

Kind Regards
Shirley

Dear Liam S,

Thank you for taking the time to leave us your review. We are always open to receiving feedback to help us to improve our services.
To clarify, our delivery service, completed by our Leedale branch, is free, we do not charge for the delivery of NHS prescriptions in original packs. However, our more advanced Medicines Support Service, which includes ordering on the patient's behalf, reconciling any medication changes, as well as delivery, is chargeable at £10 per month for aspects that are not covered by NHS funding. I apologise if this was not communicated properly and if you wish to discuss this further, or make arrangements for your relative, please contact us directly.

Kind Regards,
Paul.

Antwoord van Weldricks Pharmacy

Geüpdatet op 14 okt 2025

Dear Sue Lloyd,

Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response.

Kind Regards
Shirley

Dear Sue Lloyd,

Thank you for taking the time to leave your review.

I am sorry you feel that that our delivery charges are expensive, by way of explanation and not intended as an excuse I would like to explain how we came to the delivery rates we charge. We regularly review carriage charges with our delivery partners to strike the right balance between cost and quality of service. Our current pricing reflects our commitment to providing a tracked delivery service, which we believe is essential for customer peace of mind. For medicines, tracking is also a regulatory requirement from the GPhC to ensure safe delivery to the intended recipient.
We’ve chosen not to offer cheaper, untracked delivery options for these reasons.
Although we subsidise postage and packaging to remain competitive, our charges are still lower than the actual cost we incur. While our management supports this approach, we must also ensure that losses on delivery do not compromise our ability to offer low retail prices.
Regarding the time taken to process your order, I can see that it was placed on Tuesday 23rd September at 4:26pm, however we only received the prescription on Thursday 25th September, we began processing it the next working day. As veterinary items are prescription-only, legal and clinical checks are required before dispatch. Your order was completed and dispatched on Tuesday 30th September at 3:21pm, within five working days as stated on our website, using the standard 48-hour Royal Mail service you selected.
We aim to use packaging that is secure enough to withstand delivery while avoiding unnecessary waste. I appreciate your feedback about excessive packaging on this occasion and apologise for that. I’ve already shared your comments with our team to ensure better packaging choices in future.

I hope you have found my explanation informative and satisfactory but if you have any remaining queries, please do not hesitate to let us know
Your Sincerely,
Shirley

Antwoord van Weldricks Pharmacy

Geüpdatet op 13 okt 2025

Dear Patricia Lyons,

Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response.

Kind Regards
Shirley

Dear Patricia Lyons,

Thank you for taking the time to leave your review. I’m truly sorry to hear that our stated processing times came as a surprise and that this has caused inconvenience, especially when you're in need of pain relief.
While most of our orders are delivered within just a few days, we do state individual product lead times on our website. This is intended to help customers make informed choices based on their needs and to avoid setting unrealistic expectations. I have reviewed your order, and I can confirm it is currently progressing within the expected timeframe for the items purchased.
I completely understand that this explanation may not ease the frustration of waiting when you're in discomfort, and I sincerely regret that we weren’t able to meet your expectations in this instance. I have also arranged for a member of our customer service team to contact you and check you are satisfied with my explanation and to find if there is anything else we can do to assist you further.
Yours Sincerely,
Shirley