Weldricks Pharmacy Reviews 83.684

Antwoord van Weldricks Pharmacy

25 feb 2026

Dear Lee Miller,
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our customer service team with some more details to allow us to follow up on your dissatisfaction. You can contact our customer service team on customerservices@weldricks.co.uk or by contacting us on freephone 08081643211 we can then review the details of your order and make a full and informed response back to you.
Yours Sincerely,
Sarah

Antwoord van Weldricks Pharmacy

Geüpdatet op 16 feb 2026

Dear Francesca,

Thank you for taking the time to leave your review. Please accept this message as an acknowledgment that I have noted your feedback. When our customer service team returns to work, we will review the full details of your order and provide a full and informed response to you.

​Yours sincerely,
Shirley

Dear Francesca
Thank you for leaving your review. I’m very sorry to hear that you feel our customer service has been poor.
As our service levels are currently on target overall, I asked my IT colleagues to investigate what has happened in your case. Unfortunately, the emails you sent confirming you had placed an order, along with your follow up message on Friday, were incorrectly routed into our spam folder.
The security controls that help protect our website were, on this occasion, overly aggressive. I sincerely apologise for the inconvenience this caused. Our IT team has now whitelisted your email address so your messages should not be intercepted again.
I am also very sorry for the delay you have experienced with your recent order. I completely understand that when it comes to your pet’s health, any wait for medication can be worrying and I appreciate your patience.
At the moment we are operating at the maximum timescales stated on our website for dispensing and dispatch. This is due to our transition into our recently extended veterinary dispensing facility here in Doncaster. The move is designed to improve our delivery timeframes, but while we adjust staffing roles and complete some training, some orders are taking the full stated processing time.
Please be assured that our clinical team is prioritising prescriptions as we stabilise the transition and return to our usual timescales. Your order has now been dispensed and is being dispatched today.
We genuinely value your support of our local, family owned pharmacy business and we are committed to ensuring this new facility delivers the efficiency, service and savings your pets deserve going forward.
Yours sincerely,
Shirley

Antwoord van Weldricks Pharmacy

Geüpdatet op 18 feb 2026

Dear Karen Nelson,

Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you,

Yours Sincerely,
Sarah

Hello Karen Nelson,
Thank you for sharing your feedback. We are genuinely sorry to hear that our delivery times haven’t met your expectations on these two occasions.

We completely understand that when you’re waiting for medication, every day counts. While most of our orders are delivered to customers within a few days, to avoid setting up unrealistic expectations and to allow for occasional foreseeable delays we clearly state on our website at time of ordering that prescription orders can take up to 5 working days from receipt of the prescription.

For your most recent order, we were handling a Controlled Drug, which by law, we cannot begin processing until we have the original paper prescription in our hands. In this instance, your prescription reached us on Tuesday 10th February, and we dispatched your order on Monday 16th February meeting our 5-day safety and quality commitment.

We know that waiting 9 days from the point of ordering feels like a long time, but a significant portion of that window is often taken up by the post reaching us from the Vet.

We appreciate your business and would love the chance to provide a smoother experience in the future. I have also arranged for a member of our customer service team to contact you and check you are satisfied with my explanation and to find if there is anything else we can do to assist you further.

Yours Sincerely,
Sarah