Westfield Reviews 

I brought my daughter and her friend to Westfield during half term. They had an absolutely brilliant time doing free arts and crafts! And it wasn't just colouring in, lots of lovely quality items and super friendly staff - thank you. It was welcome to rest for me too.

terrible service，and poor communication.

A family of four, the parents and their two children, had decided to spend the day at the shopping center. They started off with a delicious breakfast at a nearby café and then made their way to the mall. The children were ecstatic as they always loved shopping with their parents.

As they walked around the mall, they discovered a new toy store and the kids couldn't resist checking it out. They spent hours in the store, trying out different toys and games, laughing and having a great time. The parents couldn't help but join in on the fun and soon, all four of them were playing together.

Next, they went to the clothing section where the kids picked out new outfits for themselves. They tried on different clothes and danced in front of the mirrors, making silly faces and having a blast. The parents were happy to see their children so happy and carefree.

After a long day of shopping and playing, they decided to sit down and relax at a nearby food court. They enjoyed some delicious food and drinks, chatted and reminisced about their day. As they walked back to their car, tired but content, the children were already talking about their next shopping trip with their parents.

The family had a truly delightful and memorable shopping experience, creating memories to last a lifetime.

Meiner Meinung nach ist das westfield Centro in Oberhausen das beste Einkaufszentrum in NRW. Die Parkplätze sind alle überdacht und sogar kostenfrei. Wirklich super ist auch die riesige Auswahl an Shops die es hier gibt. Fahre immer wieder gerne hin

J’ai déposer des colis là bas, mais toujours un chez eux , voici leurs numéros 01 47 73 16 95 le westfield de La Défense … uniquement celui là

Interlocuteur irrespectueux, à ne pas faire confiance … à fuir

I had the same experience. Order online on the 23rd Oct. Still waiting 3 weeks later. After contact the supplier, the item had been sent the following day to Westfield Direct. Westfield Direct - after waiting 1 week, said they havent received it. After waiting another week , its still in progress? excuse after excuse. Still chasing my order through their chat service, only to have the same thing said week after week. AVOID if you can, its quicker ordering direct from the supplier, rather than this third party (Westfield Direct) mob.

Placed online order 23 Oct 22. Confirmation email "We have received your order and will let you know once it has been confirmed. This can take up to 24 hours while we source your item(s). If an item is unavailable, you will not be charged for the item".

Then nothing. For a week. So now I have to chase their online no person / contact number follow-up. I could have walked interstate by now to pick up an item.

Horrible service.

Avoid at all costs

They only give you time if you’re going to spend money in their store. I am an existing customer and wanted help on addressing issues. They right away discouraged me saying it’s a 1.5 hr queue. I insisted to be put on the queue and said I’ll wait. They didn’t even take my customer details properly. When I asked them to show me listed on the store assistants tab they had my name wrong and the waiting time showed 8 minutes. I asked to speak to the store manager who was even worse in his attitude and rude.

Terrible experience, do not order from here! Product never arrived and still working to get a refund. Customer service doesnt exist, just automated messages

I got my delivery two days ago but it’s wrong item I didn’t get what I had ordered.i sent emails tried to talk to someone but nothing happened.i don’t know where is my parcel.i am so disappointed I didn’t get what I had Ordered.

Horrible experience- don’t bother using as they’ll take your money and you’ll never get your order. Falsely advertise 3-5 business days for delivery but 3 weeks later still nothing. Zero communication or updates from them about delays. After many emails from me chasing them to find out where my parcel was, they told me half had been delivered to store but they had lost the order. Don’t trust them, order anywhere else but here!

Never order on westfield direct thats the worst online store ever!!!

Not sure why there are so many bad reviews, i had a grest experience with Westfield Direct.

Order was placed, delivered and received within a week!

on July 18th went to the toilet and bumped head on the toilet pole at whitfords have had headaches everyday and head is sore, feel dizzy and sickly sometimes

I need the zero stars option for the worst online shopping. False advertising on the site. I placed an order for two lots of jars that came in a pack of 6 from MYHOUSE via Westfield direct. Was clear in the multiple descriptions that the package contents being purchased are a pack of six. They sent 2 single jars. I went through the support process and they refused to send the remaining 10, stating I had to purchase each separately. That would mean at the extremely over-inflated price each small jar would have been over 300% increase in price per jar compared to reputable suppliers. They have since ignored my email. Have taken it up with the Department of Fair Trading. Depending on the outcome will also make a complaint to ACCC for false advertising.

Placed a click and collect order which was meant to take 3 to 5 days for delivery. After 3 weeks Im still waiting. Westfield Direct Hornsby don't return messages, don't follow up and don't care about customers. Order elsewhere if you can!!

Have a terrific experience at Zara . Westfield white city branch . waste my time and sent 5 email to them and I end up with that they are only landlord and they have no customer service policy in place . my advise , if next time anyone being rude with you do not waste your time to report it to their customer service just act accordingly and shout them back because they don't deserve respect. I regret every minute that I spend in that shopping centre.
You well deserve Zero rating with your poor branded shop even when I put it in tweeter they come back to me after few days and say they are not dealing with customer service . that shows customers is their last priority.

Placed an order for an item using their advertised promotion code.
After a week, I was informed via email that Westfield is happy to inform me that my order has been cancelled - what the heck?

Customer service provided me with a new promo code as a "gesture of goodwill". Well guess what - that second order was cancelled also!

Avoid!

Staff at brand experience partners today were unprofessional and rude.

Good service , great staff. Highly recommended