Westgate Resorts Reviews 673

My wife and I were completely misled and pressured into buying what we thought was an investment property from Westgate but turned out to be a worthless timeshare. The sales team, led by Guy Olsen, never once mentioned the word "timeshare." Instead, they called it an "investment property" that we could sell for profit and pass on to our kids. They brought in multiple supervisors to pressure us when we kept saying no. When they found out my wife works at a school, they suddenly offered a "tremendous discount" that was supposedly only available that day. After hours of manipulation, we felt forced to buy just to escape. They rushed us to loan officer Angie Magana without explaining the high interest rates or that we had a right to cancel. It was mainly focused on just signing to get us out quickly. We were never told this was actually a timeshare until it was too late. Two years later, we've paid $2000 in loans and fees but haven't been able to use the property even once. The promised "unbelievable" benefits through Interval International were completely false, and we discovered we'd have to pay yearly membership fees that weren't disclosed upfront. This company uses deceptive ways to trap people into contracts they don't understand. Stay far away from Westgate Resorts!

Couldn’t give zero stars.

Employed Neive Ausgutin to be my barrister. 3.5k for the day. Not at any point did I feel she represented me. It felt like she was working against me. All she did was pressure me and push me. Surely there is a duty of care. Asked her to leave the room because I felt there was no trust.

Disappointed with Our Experience at Westgate Villas – First Impressions Matter
We stayed at Westgate Villas in Florida, a property highly recommended by my aunt who is an owner. Unfortunately, our experience so far has been frustrating and disappointing—especially considering how much we were looking forward to it.
The room was small, and there was no additional comfort or space beyond a standard hotel setup. I didn’t even want to argue about it—I accepted it and tried to move on, but that was just the beginning.
Where things truly went downhill was with the sales presentation and tour. I was open to learning more about ownership and had requested an earlier time slot for the tour. I was told this could be accommodated. However, when I arrived at the welcome center at the agreed-upon time, the staff told us we weren’t registered. They pushed us to a new time—1.5 hours later.
When that new time came, our assigned guide simply never showed up. After waiting 45 minutes and speaking with several team members at the welcome desk, no one was able to help, reassign us, or even confirm if the guide was on the way. To top this, in conversations with the owner who recommended my stay here, they described my behavior as irate and hostile at the welcome desk which voided my tour. This is far from the truth.It was a complete lack of communication, coordination, and honesty.
It’s really disappointing to receive this level of service at a resort that prides itself on ownership and hospitality. I came in with an open mind and expectations, and this experience has left a very negative impression.

Our decision to buy at Westgate Resorts was based on misleading information, outright lies, and promises that have already been broken. What we ended up with is a financial drain that provides no value whatsoever to our family. Five hours of relentless pressure. Every time we said no—and I cannot count how many times we said it—they came back with another offer, supposedly lower prices for smaller units. They would not take no for an answer, and frankly, they wore us down with tactics that I can only describe as predatory. They told us that Westgate resorts were exclusively for owners. This is completely false, and I can prove it. When I tried to book our Orlando property using my timeshare points well in advance, Westgate told me they could not accommodate the request. Yet my wife was able to go online and book the exact same resort through Westgate's public website—not only did she get the reservation, but she got it at a rate that was actually cheaper than what we could access through our supposed "owner benefits." How does that make any sense? The pattern of misrepresentation I have outlined here shows that this contract was obtained through fraud and should be voided immediately. I am hoping Westgate will do the right thing and resolve this without forcing us into expensive and time-consuming legal battles.

I went for a tour june 28 2025 they offered us free breakfest
The will tell you wonderfull stories and a lot of lies. They will pretend that you are investing in a property. The best opportunity of your Life.
The is a big scam you will be ripped off.
You hava to pay between 200 or 300 dólars amont plus anual maintance Fer for 1200 Us.
Almos 5000 is dollars a year for 10 years for a free room in 1 year. They will make you sign with a notary a big debt that you will never can get away un leas you paíd for everithing.
Please do not do that of they give 3 Days free in the hotel take it but please do not sign the time share 90 porcent of the people is regreated if you live they will da agüe you Credit and put you a foreclosure they make sure you can not leave that contract
Please don not do it.

They are the worst to pushy my salesperson Mr Rick the biggest scammer of them all..ask would this be on credit he said No as of today it is reported on my credit report he lied about the useage of the time share contact with him is the worst. So if you ever come to Florida do not be sucked into buying a time share because it’s all a scam and be aware of Rick at west gate oh and they secretly run your credit without your consent. They promise you a bunch of lies.

My husband and I are writing this review to warn others about the absolutely appalling experience we had with Westgate Resorts in Las Vegas in February 2025. Despite repeatedly telling sales representative Saeed and his manager that we only had $100 to our name and could not afford a timeshare, they subjected us to relentless, high-pressure tactics that made it nearly impossible to leave without signing. We were fed outright lies about this being a "valuable investment" that we could "easily resell or rent out" when the reality is there's virtually no resale market and renting is extremely complex. They deliberately downplayed or completely hid critical costs like high interest rates, maintenance fees, and limited peak season availability, leaving us completely in the dark about the true financial burden. When we tried to cancel just two days after signing, our calls went to voicemail with no response until they demanded payment - meanwhile, we've never been able to access any promised benefits since we couldn't make the $1,000 payment. The four-day cancellation window is a joke designed to trap people, and their emotionally manipulative sales pitch about "dream vacations and family memories" is nothing but a predatory scheme to exploit vulnerable consumers. This company preys on people's financial desperation and uses deceptive, high-pressure tactics that should be illegal - stay far away from Westgate Resorts and save yourself the nightmare we're still dealing with.

Had a presentation with the discounted room, already knew that Westgate timeshare was a scam but wanted to good deal. They kept me 2 hours and I was pressured by 3 different people when I declined the offer. Later the locked me out the room and almost made me miss my flight. Don’t let them fool you. SCAM!!!!!!!!!!!!!

I recently stayed at the Westgate Casino Resort in Las Vegas and was very disappointed with both the cleanliness of the property and the attitude of the staff. When I brought my concerns to the attention of the management and resort representatives, they showed little interest and were dismissive of my complaint. I have email correspondence documenting this experience. Unfortunately, based on this visit, I would not recommend this hotel.

I recently stayed at the Westgate New York Grand Central Hotel and was very impressed with the quality of the accommodation and the hospitality and staff. Any questions were answered by their excellent Operations Manager Christina.
I cannot recommend this hotel too highly.

We were pulled from the street one night by a promoter to attend the Westgate Timeshare presentation. He told us that we would get breakfast but he did acknowledge it was a continental Breakfast, in exchange for tickets to the gondola and Madame Tussaud’s museum. This wasn’t our first rodeo so we went. The promoter was explicit that it would be a 90 min presentation. By the 90 min mark we hadnt even seen the room. But let me start from the beginning.

You arrive and they call your name, the host has you select your breakfast items. Don’t get the orange juice, it is like orange flavored gasoline. Idk why. Stick with the water. There was cereal and other breakfast bars.

We ate our breakfast with our own personal host and had small talk, after maybe 45 mins, she started her planned speech. The standard questions about where we like to travel etc. we kept letting her know we had a newborn that we needed to get back to, so we just needed her to cut to the chase as to how much it is, so we just can make our decision. She didn’t. She went on and on, showing us the extremely wealthy ceo, as if that was supposed to make me feel better. Specifically pointing out that they are debt free, when ironically this was going to have us go into debt. I understand that they have a product to sell, and she did that well. She was very convincing and persuasive. After almost 2 hours, we finally saw the room that we would be getting. It was just average at best, for that monthly payment we could save that up, and stay somewhere nicer once in a while, vs holding a spot we can only use two weeks of the year. It is illogical.

If we do have extra income, I’d rather save, or give donations than put it aside for future vacations that we may or may not have. I love staying in hotels. I don’t mind airbnbs or condos but my preference is to stay in hotels when on vacation.

The host told us specifically that she wouldn’t send other people over to exhaust us, yet after we said no repeatedly, two or even three other people came over to try to convince us.

After the 3rd hour of saying okay we need to go, our baby needs us, more and more people kept coming over to convince us. Eventually I showed them a spreadsheet of our finances and they left us alone and let us go. That made me realize that they are looking for people who are ignorant about their finances and aren’t concerned about it.

We did get our prizes as promised, however I wouldn’t do it just for the prizes, the badgering is just unnecessary. We were so exhausted after, once we picked up our baby, we slept for 3 hours.

During our stay at the Westgate Las Vegas Resort, we were strongly encouraged to attend a timeshare presentation, despite repeatedly expressing that we were not interested in making such a purchase. We agreed to attend what was presented as a 60-minute presentation; however, the sales team confiscated our IDs at the beginning and held them hostage, extending the presentation to over 3 hours. Throughout this extended presentation, we declined their timeshare offers at least 5 times, yet the sales team relentlessly pressured us with various options and repeated price reductions, wearing us down to the point of agreeing to the purchase. The information provided to us during the sales process was deceptive. We were led to believe that the timeshare would allow us to enjoy stays at the Westgate Las Vegas Resort on the Strip for many years to come, making it a long-term investment for vacations with our family. The sales team sold this to us to achieve our dream vacation; however, when we check in, we never receive the room we were shown during the presentation, which constitutes a massive bait and switch. It wasn't until after the purchase that we learned the timeshare didn't include stays at this property until we paid additional fees. We were also misinformed about the stability of the maintenance fees, which have increased significantly since the purchase and have further exacerbated the financial burden we now face. We've basically stopped using the timeshare because of all the extra fees imposed on us, making traveling more expensive than necessary. Having paid more than $16,000 and receiving only 4 vacations is hardly the investment in vacations these unethical salespeople promised. Westgate Resorts’ presentations reeks of fraud.

If I could leave zero stars I would I have been trying to cancel my agreement well beyond the ten days they give you cancel and they just kept giving me the run around and today they told me it was past the ten days so I’m not eligible for cancellation and told me if I don’t pay the account will go to collections I’m going to lawyer up and get this settled stay far away from these scam artist

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I purchased a timeshare with Westgate Resorts in Orlando about 3 months ago and quickly realized it wasn’t what was promised. I contacted them to cancel and request a refund, but they refused and said I can only resell it myself. I paid over $1400 and feel completely misled. This company takes advantage of people and offers no fair solution. I do not recommend dealing with them.

I have stayed at the Westgate in Las Vegas several times without any issues, this time was different. The room needed a deep clean especially in the places out of sight. We arrived myself and two grandchildren on Saturday th
e 31st May on Monday 2nd June I had to find one of the housekeeping staff to request clean towels as no-one had been near out room. I went to the reception desk to enquire what the procedure was for room cleaning to be told it should be every day. I explained it wasn't cleaned and asked for this to be noted which it supposedly was. Each day after returning from days out the room had not been cleaned or clean towels left. I had to go every day to reception to request this. On what would be our last night the housekeeping staff were on our floor cleaning rooms about 5 doors away. I informed them we were leaving in the morning and asked for clean towels to be left no cleaning was required. On our return to the floor a supervisor was checking empty rooms and I explained to her the problems all during our stay. She noted this down and my request to see a manager. I asked her to come into the room to check if my request for towels had been done, the dirty towels were still lying on the floor. She went and brought clean towels for us. This has to be one of the worst stays I have had. To repeatedly ask for room cleaning was poor customer service. Complaints were totally
ignored by the management. This will be my last stay at this hotel.

The hotel is badly needing an update, it is very tired and looks like a hotel from the 60s. Some staff were rude at best, especially Sid's restaurant. The staff were unable to make even a pot of tea correctly. I arrived on a Sunday and the first day my room was done was Wednesday. The lighting in the rooms and corridors were extremely dull. Headboard on my bed was almost worn through, bathroom had mold in the corners and soap holder was hanging off the wall.

My wife has a heart of gold and I should've known not to let her get her hopes up. We go in and they kept us in their for nearly 4 hrs! We were there for my birthday and of course offered discounted tickets, strike 1. We get to the resort and from right then on it was nothing but pressure, strike 2. They did everything and anything to try and get us to buy and they managed to get my wife. We couldn't afford it anymore and they did a modification on timeshare. They lowered the cost and monthly pay and and let us go. I just found out almost 3 years later of not paying, that I have 2 timeshares so they made me buy another. The guy today said for me to cancel the first 2 I had to buy another one and pay on that so almost $5k just to not get out of a timeshare. DON'T GO WITH THESE PEOPLE!

When we returned home, as new Members of Westgate Resorts, we booked our first trip. As soon as we secured dates, we were met with a barrage of phone calls offering gifts to attend another presentation. It was in this second meeting that we were told that
to stay once a year, we would need to purchase a larger unit for a couple hundred dollars more a month. In October, we were notified of a dramatic increase in the HOA fee to over $1,400 per year, with additional changes to our mortgage payment pending a new
interest rate. Since then, we have experienced a series of personal and financial hardships, including the illness and subsequent passing of my mother, as well as ongoing care responsibilities for my 94-year-old father who is an Army veteran. When we contacted
Westgate Resorts and asked if the timeshare could be taken back, we were told this was not possible and were advised to hire a realtor to sell it, but that was an option we couldn’t afford. Eventually, we were offered a change back to the original contract,
which we reluctantly accepted due to the lack of alternatives. Unfortunately, it is not enough. We are no longer able to bear the financial burden that this timeshare has placed on our lives, and we pray that Westgate Resorts relieve us of this ongoing obligation. 

This company is nothing but thieves the bank is certain to withdraw your money from your account after you have given your approval then the company steals your timeshare protect your money for a
memorable vacation with your loved ones don't let them jeopardize you future vacations with your family, beware to share

My wife and I were simply here to enjoy our 1 year wedding anniversary and we were “advised” to attend a presentation regarding the history of the property and that it was basically required. We were told about the perks of attending the event but were not told about it being a time share presentation. And not only being told it would be 90 minutes of our time, instead being double that and being pressured into doing something we already said no to. Westgate might never see our business again after this weekend.