Westwing Reviews 

I wanted to place an order as a business customer in Slovenia, but there is no option to enter company details during checkout. Westwing eventually confirmed that B2B purchases are currently not supported in Slovenia and that they are unable to issue invoices to companies.

Unfortunately, getting this simple information was surprisingly difficult. I tried calling all the phone numbers published by Westwing, including their customer service and B2B numbers, without success. The phone number specifically published for Westwing Slovenia on their website is not even active. I also contacted them by email/contact form and received no response.

In the end, I only managed to get an answer via WhatsApp.

It is quite disappointing that an international online retailer operating a Slovenian website cannot issue an invoice to a Slovenian company, especially when their B2B services are available in other markets. Customer service accessibility also needs significant improvement.

La web de Westwing te pide NIF/CIF al hacer la compra. Datos que luego no aparecen en la factura de la compra. Westwing NO EMITE FACTURAS

I am reviewing Coya dresser. From the time when I received the package, till the time I put it together the excitement turned in disappointment!

After putting the dresser together I realized 3 bottom parts from the drawers are missing (1 big, both small ones) I was in a hurry so I went to the wooden store in have them made. Fit well! Not ideal but it works.

The biggest disappointment was that the the screws couldn’t be screwed in the holes of one drawer (they keep falling out of the holes). I tried alternative fix, but the drawer is not leveled.

For the price I would expect good quality and flawless parts to be assembled.

Absolutely favourite furniture store. The items they carry are beautiful and not overly expensive as many other designer furniture stores are and the customer service is out of this world, never had such positive and seamless experiences. They have a customer for life in me

Poor B2B experience – invoicing system is a disaster
I ordered furniture from Westwing through a B2B account, expecting a smooth transaction as a VAT-registered company. Unfortunately, the entire process has been frustrating, inefficient, and completely unprofessional.

They issued a deposit invoice with VAT, even though it was a B2B order with a valid EU VAT ID. After paying the invoice, I found out that they cannot correct it – and worse, they refuse to do so. Now, they are generating final invoices for each package individually (over 20 in my case), many of which also contain incorrect VAT.

I explained multiple times that I need proper invoices without VAT and clearly marked as reverse charge, as required by EU law for intra-community B2B sales. Their support keeps telling me that their system “does not allow” corrections – which is not my problem as a customer. I need legally valid documents to properly report VAT in my country, and they are failing to provide them.

If the invoices are not corrected in time, I will escalate this legally, as I am now at risk of not being able to claim VAT correctly due to their internal errors.

Avoid this company if you are a business customer. Their backend system is clearly not suited for professional B2B transactions, and their customer service is unhelpful despite acknowledging their own mistakes.

We paid dearly (90 EUR) for shipping of a large furniture item, with delivery into our home. However, Westwing.si failed to deliver the piece of furniture twice, and we are dealing with a completely incompetent delivery service. Today, they came with the item, and they wanted me to unload their lorry and take the furniture into my home on my own. When I refused and told them that I paid 90 EUR for this service and took time off of work to accept the delivery, the driver cynically laughed, closed the door of the van and drove off. We have spent hours coordinating the delivery company, but they always let us down. This is ridiculous.