What Katie Did Reviews 

174
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First of all, the customer service. Buying underwear in a sizing system I'm not used to was a bit tricky. But everything fit perfectly, including the bra. Everything feels well-made and good quality... Toon meer

Beoordeeld met 4 van de 5 sterren

I absolutely loved the color of the vanilla stockings...it's not too yellow, which is my problem with a lot of skin colored stockings. I wish you would make more vanilla toned or cool toned stockings... Toon meer

Beoordeeld met 5 van de 5 sterren

All i can say is “Wow”! Every step of my shopping experience was clear, easy, detailed and tremendously quick. The variety of items available, in every size possible is a rarity in this market. For my... Toon meer

Beoordeeld met 5 van de 5 sterren

What Katie Did puts such care and intention into every piece they make. It's hard to find larger lingerie sizes that are true vintage but they offer such a great and reliable alternative for those who... Toon meer

Bedrijfsgegevens

  1. Lingeriewinkel
  2. Vintage kledingwinkel

Geschreven door het bedrijf

What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

174 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(174)

80 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Precooked appt

We had a precooked appt with Charlie who was very patient and knew the products inside out. The quality of the products is very good and Charlie spent time explaining everything and making sure we were happy with the choices made. Nothing was too much trouble.

27 maart 2026
Beoordeeld met 4 van de 5 sterren

Good response and delivery.

This purchase experience went very well because the team was fast at responding my emails and doubts about sizing. The products arrived within the time frame that was estimated and they were clean. My only concern was that the sizing for the girdle that I ordered was a bit tight but not unusable (to be fair I purchased it on a discount since it was in treasure trove and without trying on any girdles beforehand, so I share responsibility).

26 februari 2026
Beoordeeld met 5 van de 5 sterren

Excellent Service and Beautiful Pieces

This was my first purchase from What Katie Did, and it will not be my last! Their customer service and product quality are excellent. I'm so happy to have found a lingerie brand that offers authentic vintage styles and stockings. Their pieces make my outfits feel "complete" and I, in turn, feel beautiful wearing them. Thank you, WKD!

23 februari 2026
Beoordeeld met 4 van de 5 sterren

I love What Katie Did!

I love What Katie Did!! The quality of their products are amazing and the detail they put into their reproduction garments is a true testament to their research of vintage lingerie. I can tell they love their brand. I love wearing their garments under my vintage looks! My only issue, is I wish they made more smaller cup size bras. As someone with a smaller chest, I feel like I can never find A or AA cup size bras from reproduction brands. I feel like it’s rare to find A cup sizes from what Katie Did unless they just sell out fast? I’ve only been able to get the padded bullet bra so most of my What Katie Did garments are mismatched because I can never fit the bras to be able to buy the full sets. It’s a bummer but I still love this brand so much! Just a suggestion to make more A and AA cup sizes so us small chest ladies can rock the vintage styles bras! They are so much prettier than modern bras in my opinion lol!

22 februari 2026
Beoordeeld met 5 van de 5 sterren

The pieces did not fit and I cannot get…

Customer service issues resolved. Beautiful pieces, unfortunately did not fit my shape.

29 januari 2026
Logo What Katie Did

Antwoord van What Katie Did

We’re very sorry for the slight delay in responding to this customer’s email.

The message was received late on Monday evening, and unfortunately our mail order manager was unexpectedly off sick on Tuesday, which meant a small number of emails were answered slightly later than our usual 24-hour response time. We replied as soon as possible and have confirmed that the customer is absolutely able to proceed with their return.

We do always aim to respond promptly and pride ourselves on offering personal, attentive service. In this instance, the delay was just over one working day due to unforeseen illness, which we hope customers will understand can occasionally happen in a small independent business.

We’re pleased the return can now go ahead and are, as always, happy to assist further if needed.

Beoordeeld met 5 van de 5 sterren

The ordering was easy and painless

The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long these stockings have lasted and how well they fit not to mention how comfortable they are to wear.

19 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought 3 pairs of contrast

I bought 3 pairs of contrast, one of which I mistakenly ordered the wrong size, a quick email, my order was corrected. These are a dream, I have just started wearing stockings, these are fabulous

18 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The shipment has been with Federal…

The shipment has been with Federal Express for over 2 weeks with no updated shipment status. I reached out to What Katie Did via their website and got no response for help with FedX as the shipment was on their account. Very disappointed.

29 december 2025
Logo What Katie Did

Antwoord van What Katie Did

We’re sorry to see this 1-star review and for the frustration caused by the delivery delay.

The customer contacted us via live chat on Friday 15th January, and we responded the same afternoon to confirm that a formal investigation had been raised with FedEx regarding the parcel being held at Memphis import customs. As this was raised just before the weekend, we are currently awaiting FedEx’s response.

When a shipment is held by customs, neither the sender nor the recipient is provided with detailed information until the carrier completes their checks, and this process can take several working days at busy import hubs.

Delays of this nature are very rare. However, if FedEx do confirm that a parcel is lost, we always offer either a replacement or a full refund. The case is ongoing and being actively monitored, and we will update the customer as soon as we receive further information.

We pride ourselves on responding promptly and supporting our customers when issues arise.

Update: Fedex informed us that the parcel was officially lost and the customer has been refunded in full.

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