Wheeling Reviews 

Positiv og venlig behandling og hurtig respons

Nem og hurtig afhentning af vores cykel. Vi fik en sms da den var klar til afhentning, kørte ud, fik en grundig gennemgang og små justeringer, som at få sat styret op, blev hurtigt og ubesværet udført. Herefter var det bare at cykle hjem😄

Meget venligt personale

Lidt lang ventetid på at cyklen er klar til afhentning.

Cyklen er fantastisk at køre på. Virkelig en god kvalitetscykel

Når man bruger cykel som sit primære transportmiddel er dette en god løsning

God info og venlig betjening ved afhentning. Indtil videre virker cyklen perfekt.

Hjælpsomme folk og god service, behagelige cykler at køre på jeg er overordnet tilfreds med hele oplevelsen.

Lidt lang ventetid på en cykel, men sødt personale og ganske fin cykel

Superfedt at kunne leje en cykel, rart at komme ud at få rørt benene og få vind i ansigtet

Det er dejligt nemt at bestille, efter man har været nede at se og prøve cyklen. Der kan være lidt ventetid på, at cyklen bliver klar, det oplevede jeg i hvert fald.

Det er en god cykel at køre på, og dejligt at vide, der er hjælp at hente, når noget skal fikses.

I didn’t use a battery,they gave me a bad battery,my mistake was just i didn’t check if it’s working or not.But I asked them about the scratches ,but that time they said,those scratches doesn’t matter,they dont fine for this ,when i will return won’t fine me.
But today they didn’t listen a word.They fine me 4000

Min første gang jeg prøver Wheeling. Har lige modtaget min cykel. Har haft nogle ønsker og alle blev opfyldt. Søde og imødekommende personale. 👌🏼🤩

I would give 0 stars if that were an option.

I used Wheeling’s bike service for almost two years. I won’t comment on their service or maintenance, as most customers already know what to expect.

I cancelled my subscription in January and returned the bike on 27th February. During the return, one of their staff members thoroughly inspected the bike. I handed over everything including keys, locks, battery, charger, etc. and he confirmed everything was fine. No issues were mentioned at that time.

However, six days later, on 4th March, I received an invoice of 3,999 DKK without any explanation. When I asked for clarification, they claimed there was a “fracture on the battery upper cover” and charged me 3,199 DKK for the battery plus 799 DKK VAT.

This makes no sense. Their own employee checked the bike during the return and did not report any damage. Why raise this issue almost a week later?

I then argued that if I am being charged the full price of the battery including VAT, then logically I should become the owner of that battery. However, they refused, stating that I was only renting it meaning I must pay the full price, but they still keep the battery.

So to summarize:
• I rented the battery and paid for it for nearly two years
• I returned it in good condition (as confirmed at the time)
• Six days later, they charged me 3,999 DKK
• They keep both the battery and the money, claiming it will be “destroyed”

From speaking with other customers, I have heard similar concerns that batteries are not actually destroyed but repaired and reused.

This entire situation has caused unnecessary stress and pressure. I have decided to take legal action, and my lawyer will be contacting them.

To make matters worse, on 20th March- 16 days after the original invoice, I received a payment reminder with an additional 100 DKK fee, increasing the total to 4,099 DKK. At this rate, they may continue adding charges.

No matter the pressure, I will pursue this case legally.

Wheeling is my best experience I have ever had in cycling.. ❤️

Wheeling har ydet en super god service. ⭐⭐⭐⭐⭐
Fra jeg kom i butikken i Rødovre, hvor jeg fik god vejledning og prøvekørte cyklen. Da jeg hentede cyklen et par dage senere. Og til nu, hvor jeg helt uproblematisk har opsagt lejemålet af cyklen.
Søde og imødekommende personaler hele vejen igennem 👍

Fik min cykel før jul, og selv om vejret ikke har været godt, har jeg været super glad for min Wheeling cykel.

Den kører rigtig godt, og servicen har indtil nu været tip top :)

God service ved afhentning og super fin vejledning i cyklen inden man forlader butikken.
Synes måske det er lidt ærgerligt at man får en cykel med en masse ridser i.

Nem online betjening og fin betjening i butikken

Fantastisk oplevelse. Kom ind fra gaden og gik derfra 20 min. senere med den perfekte cykel til min søns behov. God service. God vejledning. Godt koncept

I had a disappointing experience with Wheeling. The service quality was poor, and the staff behavior was not satisfactory. They are very quick to issue fines even for minor issues, which feels unreasonable. Overall, I would not recommend this company and suggest renting a bike from other providers instead.