Vi købte et legetårn, som blev leveret indenfor en måned. Ved levering var flere af brædderne flækkede og der mangler samtlige dele til at bygge stien. Wickey har endnu ikke besvaret vores henvendelse... Toon meer
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Lees wat reviewers zeggen
Gode muligheder for at vælge det rigtige hus der passede os, samt mulighed for tilpasning så det passede helt ind i vores have pakken kom fint pakkede ind med en god vejledning, med nogle få ven... Toon meer
We were looking for a climbing frame for LB birthday! Wickeys had a great range to choose from struggled to pick one but got there eventually (after having 5 in our basket 🙈😂) which was all on sale... Toon meer
Bedrijf heeft geantwoord
Super nem hjemmeside at finde rundt på. Dejligt med muligheden at vælge hvilke ting (rutchebane, gynger osv.) der skal være på legetårnet. Og derudover et fantastisk udvalg af legetårne, havde ledt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kæmpe udvalg af legetårne med rutschebane og gynge. Topkvalitet, gode priser og 10 års garanti. Det sjove begynder i Wickey-Shop!
Contactgegevens
Franz-Savels-Straße 69, 52538, Gangelt, Duitsland
- +44 (0)330 8080 240
- info@wickey.dk
- wickey.dk
3,6
Gemiddeld
442 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product with pre-cut boards
Great product with pre-cut boards. Love the product and the kids enjoy it every day.
The instruction could be better by improving the pictures resolution or zoom in to better see it.
23 juni 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you and the kids are happy with the product. Your comment about the improvement of the instructions will be passed forward to the responsible department. Wishing your family lots of fun. Your Wickey team
Great Product and fast delivery.
23 juni 2022
Review zonder uitnodiging
Rigtig fint legetårn
Rigtig fint legetårn, god leveringstid og nem hjemmeside.
23 juni 2022
Review zonder uitnodiging
God oplevelse
God oplevelse kan klart anbefales herfra, og vores børn er vilde med det.
16 juni 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you and your children gladly recommend us. We wish your family a lot of fun playing. Your Wickey Team
First time Wickey Customer
My wife and I reviewed the range of climbing frames aligned to what our children would like. The pictures online show very clearly the options available with each set. The dimensions images were also clear to see and understand which made understanding suitability for our garden very easy. Purchasing was simple and recommended accessories also easy to add. Thank you
15 juni 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your feedback and welcome to the Wickey family! We are pleased that you were able to easily find the climbing frame that suits your garden and your children's fancies. We wish you and your family lots of fun. Your Wickey Team
Best kids outdoor playhouse/set
Wickey has a great range of playhouses and sets, it was easy to choose the right set and options for our kids and the installation instructions are so clear that I am looking forward to building it myself when it arrives.
Can't fault the service I received!
13 juni 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear Customer, thank you so much for your positive review on our products. We are glad you are so excited about the build and wish your family lots of fun. Your Wickey Team
Super fin service
Super fin service, produktet i den stand jeg havde forventning om. Jeg har ikke noget at sætte på leverancen i forhold til den pris jeg har givet.
10 juni 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that the received product met your expectations. We wish your family lots of fun with this purchase. Your Wickey Team
Virkelig dårlig service
Virkelig dårlig, jeg bestilte et legstativ, og noget af træet var revnet midt over, har så sendt en reklamation til den via deres formular, og det har jeg gjort to gange nu og der sker bare intet, for mig føles det som en lidt for dyr varer, når tingene det ikke er optimalt, når man betaler så mange penge for en varer, forlanger man virkelig det er kvarlitet varer man får.
25 mei 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Es tut uns leid, dass das Holz in Ihrer Bestellung nicht die Qualität hatte, die Sie von uns erwarten können. Wir sind froh, dass Sie dies gemeldet haben, damit wir das Problem aufgreifen und gemeinsam eine Lösung finden konnten. Wir wünschen Ihrer Familie viel Freude mit dem Produkt. Ihr Wickey-Team
Amazing experience so far
Amazing experience so far, website is super easy to use and the process is very simple and well explained. We're really looking forward to receiving our climbing frame 😊
22 mei 2022
Review zonder uitnodiging
Happy with service
Detailed information about additional requirements and when contacted staff on online chat I was given prompt and accurate advice
17 mei 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your review. Satisfied customers are our priority and we do our utmost to provide the best possible service. We are happy that you can acknowledge this. Your Wickey Team
Excellent purchasing experience
Excellent purchasing experience, simple and easy to follow website and discount codes easily applied.
16 mei 2022
Review zonder uitnodiging
Wooden climbing frame Wickey Smart Camp
I ordered this Wooden climbing frame Wickey Smart Camp for my kids. They were crazy after seeing the pictures and when we show them using AR how it will fit in the garden they were so happy.
15 mei 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. It makes us happy that your kids were so thrilled about receiving their own climbing tower after picturing it through our new AR function. We wish them many fun adventures with their Wickey Smart Camp. Your Wickey Team
Easy buying experience
Easy buying experience, excellent value can't wait to get it delivered
10 mei 2022
Review zonder uitnodiging
Grandchildren pick their new climbing frame
The site is really easy to use and view options. My grandchildren are really excited and involved. They measured the garden space and chose the climbing frame that fits and has the features they asked for, then discussed and chose the colour combination. Now they are looking forward to it arriving for half term and Daddy putting it together!
7 mei 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your lovely review. It's great that your grandchildren have been so involved from start to finish in choosing the perfect climbing frame for them. Now all that's left to do is to head off on new adventures! Your Wickey Team
Dårlig kommunikation og lang ventetid, trods pengene er trukket.
Jeg lagde en bestilling på et legetårn d. 03.04.22 og fik en forventet leveringstidspunkt i dagene mellem 12.04-22.04. Link til fracking af min ordre har aldrig fungeret og jeg tager derfor kontakt til dem via messenger første gang d. 15.04.22 for at følge op på link og min ordre. Svaret var, at linket nogen gange ikke virkede før deres leverandør havde ordren i hænderne. D. 19.04 kontakter jeg dem igen via messenger. Her var beskeden, ar jeg ville blive kontaktet af en leverandør snarest muligt for aftale om levering. D. 22.04 fik jeg en mail om covid-19 udbrud hos leverandør og derfor en yderligere forsinkelse på 6-7 dage. D. 02.05 tager jeg igen kontakt via messenger med update på ordren. Her var beskeden, at jeg måske ville blive kontaktet i denne eller næste uge, hvis alt går godt, ang. levering, men ingen forsikring en lovning fra Wickeys side. Jeg har altså flere tusinde kroner, som allerede er trukket fra min konto, ude at flyve hos en producent i næsten en måned, som ingen løsning har på en problemstilling, som de ligger til ansvar for.
Den eneste gode oplevelse, har indtil videre været de hurtige svar på messenger, til trods for at man mødes af medarbejdere, der ikke kan give anden information end at de kan slå ens ordrenummer op i et system, samt ikke engang er informeret om de mails der sendes ud fra hovedkontoret om forsinkelser. For nuværende vil jeg ikke anbefale venner og bekendte at bestille hos Wickey.
2 mei 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your review. We are sorry that to date you have not received a clear update on the delivery of your order from us. We would like to check this for you and would therefore like to ask you to contact us via the contact form on our website with the subject "rating" and to provide us with your order number. Your Wickey Team
Easy ordering process
29 april 2022
Review zonder uitnodiging
Ordering was simple
Ordering was simple. Assistance was very good. Just awaiting delivery and looking forward to seeing my little one play on it
29 april 2022
Review zonder uitnodiging
Purchase was easy
Very easy to purchase thr climbing frame plus accessories.
24 april 2022
Review zonder uitnodiging
5 star customer service
Website easy to navigate and suggested essential extras. Customer service very friendly and helpful where I needed some extra guidance. All very slick and very much looking forward to receiving our climbing frame!
22 april 2022
Review zonder uitnodiging
Antwoord van Wickey GmbH & Co. KG
Dear customer, thank you for your positive feedback. We are so happy that you are pleased with our provided service. We, at Wickey strive to deliver the best customer experience, and it makes our day to know we have accomplished this for you. Please let uw know if you need any assistance with the assembly. Your Wickey Team
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