Wild Science Lab Reviews 

116
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’ve tried several of Wild Science Lab, products, including hair care, and skin care mainly through beauty boxes, and am currently using their juice boost brightening serum, which is a great boost to... Toon meer

Beoordeeld met 2 van de 5 sterren

Their anti dandruff shampoo made my scalp burn and itch like crazy and they delete negative reviews from the website. Like a previous poster mentioned, my hair was coated with a greasy, slimy resi... Toon meer

Beoordeeld met 5 van de 5 sterren

Looking for a clean haircare brand that actually works can be a bit difficult but then I came across Wild Science Lab and their haircare range Leaf+Seed! I tried out their Root Range (pink bottles) sh... Toon meer

Beoordeeld met 2 van de 5 sterren

Was not happy with the growth boosting shampoo and conditioner. Left her feeling limp and greasy. The conditioner was useless too. Went to cancel subscription but realised I had never been emailed an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetisch productleverancier
  2. Cosmetica en parfums leverancier

Geschreven door het bedrijf

Wild Science Lab is committed to producing high performance, botanical, sustainable product solutions that ensure exceptional performance while maintaining a continued promise of environmental responsibility. All products are cruelty-free in accordance with nature’s standards, made from the finest natural ingredients, vegan and developed to avoid commercially negative ingredients. All packaging is responsibly sourced, renewable and recyclable to ensure a sustainable natural footprint retaining functionality, elegance and conscience. We pledge to redefine your expectations, optimise your experience and connect with needs so often overlooked, to restore confidence and allow their skin, hair and wellbeing to flourish.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

116 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(116)

2 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Cheveux densifiés

J'étais à la recherche d'une meilleure santé de mon cuir chevelu et de mes cheveux. Je les trouvais fins , secs après des vacances au soleil et à la mer. 🏝🌞
J'aime utiliser des ingrédients d'origine naturelle pour mes soins capillaires , et qui sont également efficaces et respectueux de la planète.🪐🌿
Ce trio est vraiment exceptionnel , il a redonné de la densité et de la beauté à mes cheveux .👩‍🦱

11 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely products

Lovely products, they feel SO expensive and smell amazing. I have the healthy scalp range and can already feel the difference after just a few washes!

9 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ABSOLUTELY LOVE this brand!

I ABSOLUTELY LOVE this brand. Firstly, I love the beautiful colours and the packaging, it feels so luxurious. And I am obsessed with how everything is natural, no silicone, no parabens, no nasties. It's something that is VERY important to me when choosing a brand to use.

I got the scalp balance range along with the strengthening serum and I'm obsessed! Highly recommend. There's 1/3 off at Boots at the moment, too!

Lydia

25 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely love this brand

Absolutely love this brand! I used their leaf and seed trio and I am obsessedddd with the serum! All three products left my hair feeling so beautiful and you can really tell they’re high end, good quality products

7 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have recently tried the fruit boost…

I have recently tried the fruit boost range from wild science and oh my god! Game changer!!
The skin polish is just an amazing product, it gently exfoliates your skin, My skin felt amazing after using it!!

The brightening serum left my skin feeling healthy and glowy and reduced my pores size!

And the last step is the bright start spf30 shield, it’s such an amazing spf!!! Smells sooo good and it doesn’t leave a white residue on your face. It sits soo nicely under make up!

21 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing products!

Amazing products!! 🥰 I absolutely love the root and fruit skincare range, especially the skin polish. It leaves my skin feeling so clean & hydrated.

20 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing conditioner!

I have tried the Damage recovery conditioner and the strengthening Hair serum. The packaging is really high quality and is easy to use. My fav is the conditioner: the formula is simply exceptional, gets rid of any knots & tangles, leaves your hair silky and hydrated. Will be definitely buying it again!

2 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing products

Amazing products! They really helped my sensitive scalp, and the best part - they smell divine! Feels like I left hairdresser's every time I use their products. Would highly recommend!

27 augustus 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

A lot of technical issues but great product

I previously left a torn review. The negatives were mainly due to technical issues, which were frustrating. Plus a few errors on the site.

The customer care team reached out and were very helpful in resolving this.

The products themselves I loved. Which is why I returned and stuck through the little hurdles to buy again. I tried others when I couldn't buy this and they didn't compare.

I have very bad scalp psoriasis. The first time, I bought the CBD range. I really struggled to find products that my scalp liked, but it loved this.
What I've noticed is, you can't add the CBD products in with the other ranges, to your basket when buying, you've to buy separately (which would be two shipping cost). So I've decided to try their new Balance range and I'm trying their Clarify and Hydrate for my daughter. I'm even trying their Root therapy mask. I hope I love these as much as I loved the CBD one.

I've recommended them to my mum and sister who also suffer with scalp psoriasis. I removed a star because the website is frustrating and delivery to Northern Ireland is £8.39, when the website still shows as free over £29.

11 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I received the smooth start only 40 ml…

I received the smooth start only 40 ml ( glad I didn't get full size)
The shampoo left my hair greasy and crispy worse the prewashed hair.
Tried a few time ended up having to stop.
Never known a product do that.
Wouldn't recommend.

12 juni 2024
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab

Thank you for reaching out. We couldn't find any record of your order under your name. Could you please provide your order number and date of purchase to info@wildsciencelab.com?

We apologise for the inconvenience with the Smooth Start shampoo and will assist you further once we have these details.

Beoordeeld met 2 van de 5 sterren

Bad customer service

I tried the smooth hair set at the suggestion of a curly haired friend but did not get on with it. I've never had a conditioner that tangled my hair like this did, although the shampoo was nice and soothing on my scalp.

I didn't realise I'd ordered it via subscription and when it auto-renewed, I contacted the company by email to request the order be cancelled, but never heard back. Two days later I contacted them via their website and emailed again with no reply. I tried various other forms of contact but again didn't receive any reply from the company.

After posting this review, I heard back pretty promptly from them and they sorted my refund out at the compromise of me editing this review, which I have. I've since heard from almost daily since, requesting the adjustment of this review to reflect the refund.

18 mei 2024
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab


Thank you for sharing your experience with our Smooth Hair Set.

We sincerely apologise for the issues you faced with our conditioner and the delay in our response to your subscription cancellation as this was through Klarna. Your feedback is important to us, and we understand how frustrating this must have been.

We are glad we could resolve the issue by providing a full refund without requiring a return although you loved our shampoo. We strive to ensure our customers are satisfied, and we hope our efforts to rectify the situation demonstrate our commitment to excellent customer service.

We genuinely believe that the steps we took to resolve your concerns, including the prompt refund and improved customer service communication, reflect our dedication to our customers.

Thank you for your understanding and for giving us the opportunity to make things right.

Best regards,

The Wild Science Lab Team

Beoordeeld met 3 van de 5 sterren

Issue resolved

Having previously left a one star rating regarding customer service with the website being very difficult to access and check on my-subscription being cancelled , I can now say that the issue has been resolved.
Thank you.

19 april 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

improvement

They have now sorted out the issue with my subscription. They had experienced some service issues and that was the reasons why my emails were not being responded to. So now all sorted, so thank you

19 april 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

No Customer Service!

I have no idea what is going on with this company, but I have tried contacting them directly so many times - via phone, online form, and chat, but NO ONE ever responds. I have cancelled a subscription for a shampoo and conditioner that really did not work for my hair, but the sub still shows as "pending" in my account. I cannot get hold of anyone to ensure the next order is cancelled. As long as they continue to have these customer service issues, I will not order anything from them again.

11 januari 2024
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab

Apologies for the inconvenience you've experienced. We're sorry to hear about the issues you've faced with our customer service and the cancellation of your subscription. To assist you promptly, please send us your order number at info@wildsciencelab.com. Once you cancel your subscription order, you should not incur any further charges. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction.

Beoordeeld met 3 van de 5 sterren

Customer Service

***Edit*** Customer services have been in touch and have been very helpful. All sorted very quickly.

The product smells gorgeous and is natural, which I love. Lots of good reviews but for me, unfortunately, it doesn't suit my hair and is too oily, leaving a residue and my hair feeling heavy.
The main reason I have given this 3 stars is the customer service. I had a subscription that I cancelled back on 11th Dec and this is still pending. I am trying to arrange a return and I have called 4 times leaving a voicemail a couple of days ago. I have also filled out the form online twice and sent an email twice. It's bad I can't communicate with anyone.

11 december 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Contact Issues- resolved

I have had a subscription for a couple of months and wanted to change the product as it makes my hair greasy. So far I did change password about 10 times, completed a contact us form 5 times, left two messages on the answer machine and to date have had zero response from this company.
Update: following adding this review I was contacted and have now managed to change my subscription. Hopefully the website issues will be resolved soon as the products are very nice.

29 november 2023
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab

We apologise for the delay and any inconvenience caused. Please email us at info@wildsciencelab.com with your order details. We are committed to resolving your issue promptly and ensuring your satisfaction.

Best Regards,
Customer Service Team, Wild Science Lab

Beoordeeld met 4 van de 5 sterren

I received shampoo and conditioner in…

I received shampoo and conditioner in the OK Beauty Box and loved it. I sent for more and subscribed.
I sent 2 emails The first questioning the packaging. The second to cancel my subscription. I have heard nothing, over a week so now they’ll say I’m out of my 14 days for cancellation.
I’m not impressed with the admin or packaging, nothing wrong with the product.

29 oktober 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Helpful and understanding customer service

I received two samples of one of wild sciences shampoo and conditioner as part of the ok! Beauty box subscription and my hair starting falling out. When the issue was raised they have been very understanding of how stressful this was and have started an investigation and have sent me some hair growth products to help repair the damage, which I very much appreciate.

7 oktober 2023
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab

We are genuinely sorry to read about your experience and thank you for bringing this to our attention.
At Wild Science Lab, we prioritise the well-being of our customers, utilising only naturally derived ingredients to safeguard against harmful effects. Every batch of our product undergoes quality checks to ensure safety and efficacy, yet we understand that individual experiences may vary.
Despite the fact that your purchase was not direct, your satisfaction matters to us. We are committed to making this right and would like to connect with you.
Please reach out to us directly at info@wildsciencelab.com, or let us know a convenient time for you, and we'll get in touch. Your feedback is invaluable in helping us improve and we hope to have the opportunity to regain your trust.

Beoordeeld met 5 van de 5 sterren

Fantastic Leaf and Seed Head First Shampoo and Conditioner

After having my hair bleached by a new hairdresser, my scalp was left irritated and flaky. My hair then began to snap in places. After a few uses of the leaf and seed head first scalp relief shampoo and conditioner, the irritation and flaking subsided and my hair thankfully began to strengthen again. Fantastic product and great value for money. Would highly recommend!

25 mei 2023
Review zonder uitnodiging

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