Honestly never had a better experience with a company over my 61 years in this world. Service just perfect, from sales, especially Sam he’s a legend and deserves a raise. Richard and his partner who... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy from start to finish. Placed the order online and was sent delivery information within a couple of days. No issues at all and was communicated with well the entire time. The delivery team wer... Toon meer
Bedrijf heeft geantwoord
Didn't have the Hot Tub we wanted even though the site said "in stock" but offered a similar product and negotiated a better price for the extra insulation as a compensation. Delivery was good with no... Toon meer
Bedrijf heeft geantwoord
Good communication arrived on the day they said. lad's unloaded with out any issues would recommend. Thank you sam
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contactgegevens
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Verenigd Koninkrijk
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4,6
Uitstekend
384 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My hot tub was delivered today
My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative & knowledgeable making sure I was comfortable with using the settings.
The whole process was easy from the WhatsApp messages when buying which were always replied to quickly, very helpful to make sure I had everything I needed. The information pre delivered was easy to follow and informative. I cannot express enough how happy I am.
Now to enjoy 😊
6 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Dawn, for such a lovely review. We’re absolutely delighted to hear how happy you are with your new hot tub and that the whole process felt easy from start to finish.
It’s great to know the delivery team were friendly, helpful and informative, and that they made sure everything was tidy and that you felt comfortable using the settings. We also really appreciate your kind words about the WhatsApp support and pre-delivery information.
We hope you have an amazing time enjoying your new hot tub. Please know that we’re always here for you, so reach out to us anytime if you need anything at all.
Wild Water Spas 🌊
Purchase hot tub
Had a great experience with the company. Very helpful spoke on WhatsApp with Sam asked questions and very prompt with answers.
1 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Keith, for taking the time to leave us a review. We’re really pleased to hear you had a great experience with us and that Sam was helpful, prompt and able to answer your questions clearly over WhatsApp.
We truly appreciate your feedback and your custom. Please know we’re always here for you, so reach out to us anytime if you need anything at all.
Wild Water Spas 🌊
Cant thank the team enough
Cant thank the team enough! My purchase was a bit of a whim and I found wild water spas online, hundreds of miles from where I live but I thought i'd give a call to see if my thoughts of the ideal hot tub were right etc. Next thing I know i'd purchased a great deal and although based some way away they have install engineers all over the UK. There was in no way any pushy sales from who I delt with (Sam) but his enthusiasm and knowledge instantly makes you feel comfortable (it was more me jumping to put down a deposit than he asking).. The service post deposit, prior/during install, and now post, has been excellent (superb!).. Getting a hot tub is all about chillout time and relaxation and this co has reflected that from first contact to ongoing check-ins and advice.. If you're looking for a hot tub, this is a company that i'd recommend to the full = thanks Wild Water Spas, we couldn't be happier with the decision to go with you!
8 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for such an incredible review. We honestly cannot thank you enough for taking the time to share your experience in such detail.
We’re absolutely delighted to hear that from the very first call with Sam, through to deposit, installation and aftercare, you felt supported, comfortable and never pressured. That is exactly the experience we want every customer to have.
It’s brilliant to know that Sam’s knowledge and enthusiasm helped give you confidence in your decision, and we’re so pleased our wider team and UK install network delivered the service you expected. A hot tub should be all about relaxation, confidence and enjoyment, so it means a lot to hear that the process reflected that from start to finish.
Thank you again for choosing us and for recommending Wild Water Spas so highly. We’re always here for you, so please reach out anytime if you ever need advice, support or anything at all.
Wild Water Spas 🌊
Good service
As with many items like this there was the odd issue but it was quickly dealt with in a professional manner. The hot tub itself is great value and ideal for the use we needed it for. Thank you
30 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi,
Thank you for your kind review and for choosing us. We really appreciate your understanding and patience while we resolved the issue, and we’re pleased to hear our team handled it professionally and quickly.
It’s great to know you’re happy with the hot tub and that it’s been ideal for your needs and good value for money. Your feedback means a lot to us, and we truly appreciate your support.
Wild Water Spas 🌊
Great company
After reading many reviews decided would order from wild water spas over other competitors.
Extremely happy I did , great communication and advice , delivery drivers Qasim and his team were friendly , professional and happy to answer questions … even after they had left .
Unfortunately we had a couple of missing parts that wasn’t delivered with the tub , no fault of the company but within 48 hours these were replaced and even delivered by a second engineer on a Saturday who took time to explain the workings of the tub once again…
If you want peace of mind when investing money into a hot tub I would highly recommend this company! we are left with happy kids who love there new bath in the garden a real quality item many thanks to Sam and the staff at wildwater spas.
16 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Andrew, for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear you chose Wild Water Spas after reading our reviews, and even happier to know you feel confident you made the right decision.
It’s great to hear that the communication, advice and delivery experience met your expectations, and we’ll be sure to pass your kind words on to Qasim, his team, Sam and the rest of the staff.
We’re sorry again about the missing parts, but we really appreciate your understanding. We’re glad these were resolved quickly and that our engineer was able to get everything sorted and walk you through the workings of the hot tub again.
Most importantly, we’re delighted to hear the kids are loving their new “bath in the garden”. Thank you again for your recommendation and for trusting us with such an important purchase. We’re always here for you, so please reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Great company to deal with and a brilliant hot tub!
Great company to deal with - great price hot tub and very good quality. Took about 2 weeks from order to delivery for me, the guys that installed were super friendly and gave advice on which way it should face etc. Very happy and the hot tub is a great addition to the garden just as the sun has arrived. Thank you team at Wild Water Spas.
22 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Paul, for your fantastic review. We’re really pleased to hear you had a great experience with us and that you’re happy with the quality, price and overall service.
It’s great to know the installation team were friendly, helpful and able to offer useful advice on the best position for your hot tub. We’re delighted it’s already become a great addition to your garden, especially with the sun arriving at the perfect time.
Thank you again for choosing Wild Water Spas. We’re always here for you, so please reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Sam was really helpful from start to…
Sam was really helpful from start to finish and the WhatsApp comms were very convenient. The delivery guys were great too, set it all up and really friendly.
23 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Tim, for taking the time to leave us a review. We’re really pleased to hear that Sam was helpful from start to finish and that the WhatsApp communication made everything convenient for you.
It’s also great to know the delivery team were friendly, helpful and got everything set up for you. We really appreciate your feedback and your custom.
Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Great company to deal with… clear…
Great company to deal with… clear communication and at very good prices for a quality product. Great
19 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for taking the time to leave us a great review. We’re really pleased to hear you found us easy to deal with and that the communication was clear throughout.
It’s also great to know you’re happy with the quality of the product and the value for money. We truly appreciate your feedback and your custom.
Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
10/10 .Thanks to Sam for making this purchase an enjoyable experience.
I would give this company and their product 10/10.
Sam was so very helpful, knowledgeable and patient.
Dan and Liam who delivered the hot tub on behalf of Wild Water were helpful. The only negative is that we have to dispose of the packaging and cardboard.
We are looking forward to using our tub of the first time this weekend.
16 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Tracy, for your lovely review and for rating both our company and product 10/10. We really appreciate it.
We’re delighted to hear that Sam made the purchase an enjoyable experience and that you found him helpful, knowledgeable and patient throughout. We’ll also be sure to pass your kind words on to Dan and Liam for their help with the delivery.
We’re sorry to hear the packaging disposal was a frustration, but we do appreciate your honest feedback. We hope you have an amazing first weekend enjoying your new hot tub.
Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Excellent, highly recommend
Sam was excellent throughout. Paul and Abdullah who came to install were friendly and helpful. Perfect thank you!
11 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Neil, for your fantastic review and recommendation. We’re really pleased to hear that Sam was excellent throughout and that Paul and Abdullah were friendly and helpful during the installation.
We truly appreciate your feedback and your custom. Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
hot tub company
Just recieved our hot tub quick friendly service from start to finish.
7 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for the fantastic feedback!
We are delighted to hear you are happy with your new hot tub and that the service met your expectations from start to finish. Delivering a smooth, efficient and friendly experience is exactly what we aim for.
If you need anything at all moving forward, please do not hesitate to reach out. Enjoy your new hot tub :)
Wild Water Spas 🌊
excellent company
excellent from start to finish, great information and timely response from sam, very helpful, delivery guys were great too, can't fault
31 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Lynn, for your kind words and for taking the time to share your experience.
It is great to hear that everything ran smoothly from start to finish and that the information and communication from Sam met your expectations. We will make sure your feedback is passed on to both Sam and the delivery team as recognition of their efforts.
We appreciate your support and are pleased we delivered a service you could not fault. If you need anything going forward, we are here to help.
Wild Water Spas 🌊
Could not have made a worse decision to…
Could not have made a worse decision to buy a Thermals spa from these people. Have been never ending trouble since it arrived - literally from the moment the truck arrived. Not the size advertised, constant faults, leaks, poor workmanship and the worst warranty and customer service I have ever experienced. How about 11.30 pm for a warranty visit! Not convenient - well tough. 2 years on this hot tub is still causing issues but the email spam trying to get you to pay more and more never ceases. Stay away - you have been warned.
28 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Dear Simon,
Thank you for sharing your feedback. We were surprised to see your review, as it has been a significant amount of time since our last communication and we were under the impression your concerns had been addressed.
At Wild Water Spas, we take pride in our reputation for excellence and long-term customer support. It is disappointing to hear that you feel your experience hasn't reflected those standards. We remain fully committed to our customers and would welcome the opportunity to discuss any current technical issues with your spa directly.
Please contact our senior management so we can review your file and look into a resolution that meets our high standards of service many other customers have experienced. We would also be happy to update your communication preferences regarding our newsletters at your request.
We look forward to hearing from you and moving this forward.
Best regards,
The Team at Wild Water Spas 💦
Great service
Great service from the team. Sam in particular was very helpful with tips and advice. We love our new tub.
27 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Ben, we really appreciate you taking the time to share this.
It is fantastic to hear how happy you are with your new hot tub and that the service delivered by the team made a positive impact. Your comments about Sam mean a lot, and we will ensure he receives your feedback as recognition for his support and advice.
We genuinely value your support and trust in us. If you ever need anything going forward, we are always here to help. Enjoy every moment in your new tub.
Wild Water Spas 🌊
Great Service
Sam at wild water spas has been so helpful throughout this whole process. I have had no experience with buying a hot tub but Sam advised me of the options and what he felt would suit my needs the best. He also was very helpful with the potential issue of getting the hot tub into the garden and reassured me they would do all they could to get it in. The hot tub was fitted today and the delivery men did just that and gave a great demo of the set up. The whole process from start to finish has been great service, i would highly recommend this company.
25 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Lauren,
Thank you so much for such a detailed and thoughtful review. We genuinely appreciate you taking the time to share your full experience.
It is great to hear that Sam was able to guide you confidently through the process, especially as a first time buyer. Making everything clear, straightforward, and tailored to your needs is exactly what we aim for.
We are also really pleased that the installation went smoothly and that the team delivered on getting the hot tub into your garden and providing a clear setup demonstration. That end-to-end experience is something we take a lot of pride in.
Your recommendation means a great deal to us, and we are very grateful for your support.
All the best,
Wild Water Spas
Found wild water spas excellent to deal…
Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpful. Nothing was too much trouble. Would definitely recommend. Top quality product.
24 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Derek,
Thank you for such a strong review. We really appreciate you taking the time to share your experience.
It is great to hear the team delivered clear, informative support throughout and that Sam made the purchasing process straightforward. We are also pleased the installation went smoothly and that the lads looked after you on the day. That level of service is exactly what we aim to deliver.
Your recommendation and feedback on the product quality mean a great deal to us.
Thanks again for your support. It does not go unnoticed.
All the best,
Wild Water Spas
Amazing Hot tub
Honestly can’t praise them enough!
Hot tub arrived today after a seamless buying process.
Installation and set up was quick with details demonstration at the end.
Perfect addition to our garden
High quality item at an amazing price
20 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Steve,
Thank you for such an incredible review. We truly appreciate you taking the time to share your experience.
It is fantastic to hear everything went smoothly from the initial purchase through to delivery, installation, and handover. Making the process seamless and stress free is exactly what we aim for, so your feedback means a lot to the whole team.
We are also really pleased you are happy with the quality and value of your hot tub. It sounds like a perfect addition to your garden.
Thank you again for your support. It genuinely means a lot to us.
All the best,
Wild Water Spas
My hot tub is superb
My hot tub arrived 3 weeks ago; Sam was brilliant in the sales and aftercare process. I’ll only be buying from him again in the future! Roll on the summer!
Thanks,
Tim K
23 februari 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Tim,
Thank you for such a fantastic review. We really appreciate you taking the time to share your experience.
It is great to hear you are enjoying your hot tub and that Sam delivered such a strong level of support throughout both the sales and aftercare process. That is exactly the standard we aim to maintain.
Your loyalty and trust mean a lot to us, and we look forward to looking after you again in the future.
Enjoy the hot tub and roll on the summer.
All the best,
Wild Water Spas
Efficient
Efficient, helpful, quick.
On delivery the driver and the coordinator at the other end where above and beyond their jobs TOP LADS
WHOLE experience was top draw from day 1.
Product is excellent 👍👍
12 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Andrew,
Thank you for the brilliant review. We really appreciate you taking the time to share your experience.
It is great to hear everything ran smoothly from day one and that both the driver and the coordinator went above and beyond. We take a lot of pride in delivering a seamless experience, so your feedback means a great deal to the whole team.
We are also pleased to hear you are happy with the product. That is exactly what we aim for.
Thanks again for your support, it genuinely means a lot to us.
All the best,
Wild Water Spas
Had the guys from Wild Water Spas service hot tub…
Had the guys from Wild Water Spas service our hot tub today. They did a fantastic job and were very thorough. Great guys and will book for next year. 10/10 service. 👍
12 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Jim,
Thank you so much for taking the time to leave such a fantastic review. We genuinely appreciate your kind words and your trust in us to look after your hot tub.
It is great to hear the team delivered a thorough service and left a strong impression. Feedback like this means a lot to us and reinforces exactly what we aim to deliver every time.
We are grateful for your support and look forward to getting you booked in again next year.
All the best,
Wild Water Spas
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.