Hatalmasat csalodtam bennük, 2-3 nap a kifizetés, hogy veszitsd el a pénzed azért nem egyből, de most már túp estek a határon, vasárnap kértem ki egy kis 17 ezer forintos nyereményt, ma csütörtök van,... Toon meer
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Lees wat reviewers zeggen
Ok, my honest opinion… Wonaco is actually one of the better ones I’ve played at. The site runs smoothly, the games load fast, and withdrawals don’t take forever like some other places.The bonuses are... Toon meer
Bedrijf heeft geantwoord
Salut la team actuellement je suis un petit steamer sur dlive, j'ai dépot 70 euros sans wagger, sans bonus retrait 250 euros qui sont en attente, si le retrait est accepte fin de semaine je reviens... Toon meer
Bedrijf heeft geantwoord
Sito di truffatori, abbindolatori, prometto bonus sul deposito che non pagheranno mai perché devi richiederle via chat live e fanno di tutto per non capirti e quando capiscono è esattamente il giorno... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wonaco is a new online casino, offering an exceptional sportsbook alongside a diverse selection of casino games. Whether you're betting on your favourite sports or spinning on slots, Wonaco ensures a top-tier experience. Supported by our dedicated and responsive customer service, Wonaco shines as a reliable and trusted website for both online casino enthusiasts and sports betting aficionados.
Contactgegevens
2,0
Slecht
125 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
WARNUNG - 16000€ werden nicht ausgezahlt
Achtung: Auszahlung verweigert – absolut unseriös!
Ich habe beim Blackjack über 16.500 € gewonnen – mit einer vergleichsweise kleinen Einzahlung. 500€ wurden ausgezahlt - Seitdem sind nun über drei Wochen vergangen und keiner meiner Auszahlungsversuche wurde bearbeitet. Zunächst wurde ich vertröstet mit der Aussage, die Auszahlung werde „von der Finanzabteilung geprüft“. Doch seither: Funkstille. Trotz mehrfacher Nachfragen reagiert der Support nur ausweichend, konkrete Informationen erhalte ich nicht.
Der Verdacht auf systematischen Betrug liegt nahe. Es wirkt so, als wolle man Gewinne bewusst nicht auszahlen. Seriöses Verhalten sieht anders aus.
Fazit: Finger weg von Wonaco! Wer hier spielt, riskiert, sein Geld nie wiederzusehen.
10 april 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hallo Joshua,
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu schildern. Wir verstehen Ihre Enttäuschung – insbesondere bei einer so bedeutenden Auszahlung – und möchten klarstellen, dass Wonaco ein lizenziertes und reguliertes Casino ist, das sich der fairen und transparenten Abwicklung sämtlicher Auszahlungen verpflichtet fühlt.
Bei besonders hohen Gewinnen, wie in Ihrem Fall, ist es üblich, dass zusätzliche Prüfungen durch unsere Finanzabteilung erfolgen. Diese dienen dem Schutz sowohl der Spieler als auch der Plattform, und sind Teil unserer Sicherheits- und Verifizierungspflichten. Wir bedauern aufrichtig, wenn es dabei zu Verzögerungen gekommen ist oder wenn unsere Kommunikation nicht ausreichend klar war.
Wir möchten Ihren Fall umgehend intern prüfen lassen. Bitte kontaktieren Sie uns noch einmal unter support@wonaco.com mit dem Betreff „DRINGEND – Auszahlung Joshua“ sowie Ihren Kontodetails, damit wir den Vorgang priorisieren und eine konkrete Rückmeldung geben können.
Es liegt uns viel daran, Ihr Vertrauen zurückzugewinnen und den Sachverhalt vollständig aufzuklären.
Mit freundlichen Grüßen
Team Wonaco
Prelievi pendenti da quasi un mese
18 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Ciao Giulio,
Ci dispiace sapere che stai aspettando da così tanto tempo e comprendiamo perfettamente la tua frustrazione. I prelievi su Wonaco vengono normalmente elaborati entro 3 giorni lavorativi, ma in alcuni casi possono esserci ritardi dovuti a verifiche aggiuntive o a un volume elevato di richieste.
Ti invitiamo a contattarci direttamente all’indirizzo support@wonaco.com, indicando il tuo nome utente, così potremo verificare immediatamente lo stato del tuo prelievo e fornirti un aggiornamento concreto.
Ci scusiamo per l’attesa e faremo del nostro meglio per risolvere la situazione al più presto.
Cordiali saluti,
Team Wonaco
BIG SCAM STAY AWAY!
This casino purely a scam. Never ever deposit into this casino. I have a withdrawal still pending from 2 weeks ago. Unbelievable. You will never get your money if you withdraw from this dodgy place I would give negative 10 stars if I could
- responding to Wonaco. You’re a joke i haven’t received any email and it says my account doesn’t need to be verified. Stop trying to scam people can’t even pay $60 you pathetic clown casino😂😂 do not listen to these fools they have never paid one withdrawal in there life
14 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Joshua,
We're truly sorry to hear about your experience and completely understand your frustration regarding the delayed withdrawal. At Wonaco, we are committed to processing all withdrawals as quickly as possible, typically within 3 business days.
However, in some cases, the process may take longer if account verification is required. This is a standard procedure that we must follow to comply with regulatory requirements. If this applies to your case, you will have received an email at your registered email address outlining the documents or information we need in order to complete the verification and proceed with the withdrawal.
We encourage you to check your inbox (including spam/junk folders), and if you haven't received anything or still have questions, please contact us directly at support@wonaco.com so we can assist you as quickly as possible.
We’re here to help and want to ensure you receive your funds without further delay.
Best regards,
Team Wonaco
Antwoord van Wonaco
Ciao Mario,
Ci dispiace leggere la tua recensione e comprendiamo la tua delusione. Ti assicuriamo che su Wonaco i bonus vengono assegnati regolarmente secondo i termini e condizioni previsti. Se non hai ricevuto un bonus a cui avevi diritto o hai avuto problemi, ti invitiamo a contattare il nostro supporto clienti all’indirizzo support@wonaco.com o tramite live chat.
Saremo felici di verificare il tuo caso e risolvere qualsiasi problema il prima possibile.
Cordiali saluti,
Team Wonaco
Scam casino they don't pay out.
Scam casino. I withdrawed $60 9 days ago and it still hasn't been processed. Everytime you go on live chat they just keep saying be patient even in there terms it says within 3 business days. Stay away from these scam casinos like Kingmaker Casinova casinia crownplay. Any casino with the bonus crab BS is a scam. Stay away from these dodgy sites
29 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Christine,
We are sorry to hear about your experience and fully understand your frustration. We want to assure you that Wonaco operates under strict regulatory guidelines, and we process all withdrawals as quickly as possible. Our usual timeframe is indeed up to 3 business days, but in some cases, delays can occur due to workload peaks or additional verification checks, which are necessary for the safety of all players.
We never intend to cause inconvenience, and we encourage you to reach out again to support@wonaco.com with your account details so we can review your case personally and help resolve it.
Your feedback is important, and we are committed to making sure every player receives fair and professional treatment.
Best regards,
Team Wonaco
Retrait en attente depuis maintenant 10…
Retrait en attente depuis maintenant 10 jours. Sur le chat on me demande d'etre patient en disant qu'ils ne peuvent pas m'en dire plus et de contacter le support qui lui...ne répond pas. J'ai 1000 euros en attente, pour l'instant ce sont juste des voleurs donc à fuir. Et pas la peine de repondre avec vos réponses automatiques, faut juste payer. Experience donc horrible, à fuir absolument et allez sur rtbet eux sont sérieux.
26 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Bonjour,
Nous sommes désolés de lire votre message et comprenons parfaitement votre frustration. Nous souhaitons cependant vous assurer que Wonaco traite toutes les demandes de retrait conformément aux procédures établies. Les retards ne sont en aucun cas liés à une volonté de bloquer vos fonds, mais peuvent survenir en raison de vérifications supplémentaires ou d’un volume élevé de demandes.
Nous prenons votre situation très au sérieux et vous invitons à nous écrire à nouveau à support@wonaco.com en précisant votre identifiant joueur afin que nous puissions effectuer une vérification approfondie de votre dossier et accélérer le traitement si possible.
Nous sommes pleinement engagés à résoudre chaque cas de manière transparente et efficace. Merci pour votre patience et votre compréhension.
Cordialement,
Team Wonaco
No headaches
Ok, my honest opinion… Wonaco is actually one of the better ones I’ve played at. The site runs smoothly, the games load fast, and withdrawals don’t take forever like some other places.The bonuses are decent, nothing crazy, but at least they’re fair and come with reasonable terms. The game selection is solid—plenty of pokies, live dealers, and classic table games.If you’re looking for a reliable online casino that won’t give you headaches, Wonaco is a great choice. No major complaints from me!
21 maart 2025
Antwoord van Wonaco
Hi Bertram,
Thank you for your honest and detailed feedback! We're glad to hear that you consider Wonaco one of the better online casinos you’ve played at. It’s great to know that you’ve had a smooth experience with fast-loading games, reliable withdrawals, and a solid selection of pokies, live dealers, and table games.
We also appreciate your note on the bonuses — we aim to keep them fair and rewarding, and we’re constantly working on improving our promotions while maintaining transparent conditions.
Thank you for trusting us, and we hope to keep providing you with a hassle-free and enjoyable experience.
Best regards,
Team Wonaco
TRUFFA!
TRUFFA!
Azzerato il saldo mentre giocavo!! Non rispondono via mail dal servizio clienti e non esiste una chat 24/7.
State alla larga
20 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Ciao,
Ci dispiace molto leggere la tua esperienza e comprendiamo la tua preoccupazione. Ti assicuriamo che Wonaco opera nel pieno rispetto delle regole e con sistemi di sicurezza certificati. Il saldo non viene mai azzerato arbitrariamente e, se si è verificato un problema tecnico o un malinteso, vogliamo assolutamente chiarirlo e risolverlo.
Il nostro servizio clienti è attivo tramite live chat 24/7 e all’indirizzo email support@wonaco.com. Ti invitiamo a contattarci nuovamente fornendo i dettagli del tuo account, così potremo analizzare la situazione e fornirti l’assistenza necessaria.
Siamo sempre disponibili per aiutarti e garantire la massima trasparenza.
Cordiali saluti,
Team Wonaco
Io invece vorrei sapere perché i soldi…
Io invece vorrei sapere perché i soldi che vinco non sono mai nel saldo reale, ho 500€ ma non sono reali e già ho caricato più di 200€ vorrei capire se esiste un numero clienti
14 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Ciao Luca,
Capisco la tua preoccupazione e vogliamo aiutarti a chiarire questa situazione. Se i fondi che vedi nel saldo non sono disponibili come saldo reale, è possibile che siano legati a un bonus attivo con requisiti di scommessa da completare prima di poter essere prelevati. Ti invitiamo a controllare la sezione "Il mio bonus" nel tuo account per verificare eventuali condizioni in corso.
Per un'assistenza più dettagliata, ti consigliamo di contattare il nostro servizio clienti via e-mail all'indirizzo support@wonaco.com o tramite live chat, disponibile 24/7. Il nostro team sarà lieto di esaminare il tuo caso e fornirti tutte le informazioni necessarie.
Restiamo a disposizione per qualsiasi chiarimento!
Cordiali saluti,
Team Wonaco
Ungutes Casino
Wonaco gehört anscheined zu Rabidi NV, die seit 2024 in Konkurs sind und denen die Lizenz von den Behörden entzogen wurde.
Das RTP in diesem Casino ist miserabel, Gewinne sind unmöglich. Der Kundensupport ist schlecht, auf Anfragen wird nicht eingegangen. Ich habe gebeten, das Konto wegen Spielsucht zu schließen. Mir wurde gesagt, das geht nur per Email. Das habe ich vor Monaten gemacht, trotzdem ist das Konto aktiv.
Nach mehreren Anfragen im Chat hat sich nichts geändert, es kommt immer nur die Antwort: schreiben sie eine (sinnlose) Email.
15 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hallo Andreas,
Wir nehmen deine Bedenken sehr ernst und möchten einige Punkte klarstellen. Wonaco ist ein eigenständiges, lizenziertes Online-Casino, das weiterhin regulär operiert. Alle Spiele auf unserer Plattform verwenden RNG-Technologie (Random Number Generator) und werden unabhängig getestet, um faire Gewinnchancen und Transparenz zu gewährleisten.
Was deine Anfrage zur Konto-Schließung wegen Spielsucht betrifft, bedauern wir, dass du bisher keine Lösung erhalten hast. Das Thema verantwortungsbewusstes Spielen ist für uns von größter Bedeutung, und wir halten uns an strenge Vorschriften, um Spieler zu schützen. Wenn dein Konto noch aktiv ist, bitten wir dich dringend, dich erneut per E-Mail an support@wonaco.com zu wenden, damit unser Team dies intern auf höherer Ebene prüfen und dein Anliegen schnellstmöglich bearbeiten kann.
Solltest du weiterhin Schwierigkeiten haben, lass es uns wissen – wir möchten sicherstellen, dass dein Anliegen ordnungsgemäß bearbeitet wird.
Beste Grüße,
Team Wonaco
DO NOT PLAY!!
DO NOT PLAY!!! I won $10 000AU and never got it!! I was only allowed to withdraw $500AU every 24hrs, I still have a $500 withdraw pending!! It's been over a month. 24 chat service keeps telling me they are backed up with withdrawls and I've sent 6 emails to support@wonaco with no response whatsoever! They ain't going to give me my winnings so please spread to every online pokie forum and social media page to not give them any of your money!
13 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Lisa,
We’re very sorry to hear about your experience and completely understand your frustration. At Wonaco, we are committed to processing all withdrawals as efficiently as possible while ensuring security and compliance with our policies.
Regarding withdrawal limits, the $500AU per 24 hours limit is part of our standard withdrawal terms, and we understand that this can be frustrating when dealing with larger winnings. However, we want to reassure you that all legitimate withdrawals are honored, and we have no intention of withholding your funds.
It is concerning to hear that you have not received a response from support@wonaco.com. We kindly ask you to reach out again, and we will prioritize reviewing your case internally to ensure that your pending withdrawal is processed as soon as possible.
We appreciate your patience and would like to resolve this for you. Please get in touch with us so we can assist further.
Best regards,
Team Wonaco
Service client inexistant
D'un point de vue offre de jeux et paris c'est vraiment top. En revanche le service client/VIP c'est juste une blague. Le tchat est réactif mais ne peut jamais rien faire.
Quand on vous demande d'écrire par email vous pouvez être sûr que vous n'aurez quasiment jamais de réponses.
J'ai eu un statut VIP très tôt, mon responsable VIP vous pouvez pas le joindre directement, il m'a pas répondu pendant 10 jours puis limite reviens vers vous en vous comme si vous avez été irrespectueux de le relancer plusieurs fois, qu'il était malade, qu'il reste un humain et qu'il gère 600 joueurs... Mais au final voilà le seul email reçu de lui c'est deux dernières semaines mais en ce qui concerne mes demandes 0 réponses
En gros si le site avait un service client et surtout VIP juste "normal" ça serait 4 ou 5 étoiles.
Mais là c'est simplement un enfer -> vous contactez le tchat -> ils ont pas la main faut contacter le vip sur vipATwonaco.com et puis plus rien.
Installer un tchat VIP directement dans ce cas.
Petit point supplémentaire pour montrer l'absence totale de respect envers les joueurs, mon responsable VIP a dans sa signature de mail un telegram et un numéro de téléphone.
J'ai donc essayé telegram JAMAIS DE REPONSE alors que vous voyez ces dernières connexions... Idem téléphone appels, messages jamais une réponse ! Responsable VIP ou néant c'est la même chose.
Et donc là on se dit ok on va demander de changer de responsable ben vous devez passer par un mail supportATwonaco.com et là pareil bonne chance pour avoir une réponse et espérer qu'elle soit utile 🤣
20 januari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Bonjour Spryos,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous appréciez notre offre de jeux et de paris, mais nous regrettons sincèrement que votre interaction avec notre service VIP et support client n’ait pas été à la hauteur de vos attentes.
Nous comprenons parfaitement votre frustration concernant le délai de réponse et le manque d’accessibilité de votre gestionnaire VIP. Votre retour est très important pour nous, et nous allons examiner cela de près pour améliorer la réactivité et la qualité du service dédié aux joueurs VIP.
Concernant votre suggestion d’un chat VIP dédié, nous l’avons bien notée et nous étudions activement des solutions pour offrir un service plus fluide et plus efficace à nos membres VIP.
Nous vous invitons à nous contacter directement via support@wonaco.com, afin que nous puissions examiner votre situation en interne à un niveau supérieur et trouver une solution adaptée. Nous nous engageons à améliorer ces aspects et à vous offrir une expérience à la hauteur de vos attentes.
Merci pour votre patience, et nous espérons pouvoir regagner votre confiance.
Cordialement,
Team Wonaco
Don’t ever play this rigged casino lol…
Don’t ever play this rigged casino lol , customer service is terrible , been waiting 3 weeks for withdrawal and keep getting same answer. By far the worst casino ever , if you want to get scammed play it lol
4 maart 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Bob,
We’re sorry to hear about your frustration and want to assure you that Wonaco operates as a fully licensed and regulated platform, with all games running on independently tested RNG technology to ensure fairness.
Regarding your withdrawal, waiting three weeks is not a standard timeframe, and we understand how frustrating this must be. Withdrawals are typically processed within 3 business days, but the total time may vary depending on your payment provider, verification requirements, or workload.
Please reach out to our support team at support@wonaco.com so we can investigate your specific case and provide you with a clear update. We take all withdrawal concerns seriously and want to ensure you receive your funds as soon as possible.
We appreciate your patience and hope to resolve this for you soon.
Best regards,
Team Wonaco
Sconsiglio Chiesto un prelievo due…
Sconsiglio Chiesto un prelievo due giorni fa di 99 euro ancora nulla sconsiglio
26 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Ciao Daniela,
Ci dispiace sapere che il tuo prelievo non sia ancora stato completato. Ti assicuriamo che Wonaco elabora tutti i prelievi il più rapidamente possibile, generalmente entro 3 giorni lavorativi, a seconda del metodo scelto.
Ti invitiamo a contattare il nostro supporto clienti all’indirizzo support@wonaco.com per verificare lo stato della tua richiesta e fornirti un aggiornamento. Siamo qui per aiutarti e garantire che il processo venga completato senza problemi.
Grazie per la tua pazienza e comprensione. Non esitare a contattarci per qualsiasi ulteriore necessità.
Distinti saluti,
Team Wonaco
Ça fait une semaine que ma demande de…
Ça fait une semaine que ma demande de retrait est en vérification. Je doute de la fiabilité du site !
Je reviendrai vers vous si cela change très rapidement et j’augmenterai la note
21 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Bonjour Hass,
Nous comprenons parfaitement votre frustration et nous nous excusons pour ce délai. La vérification des retraits fait partie de nos mesures de sécurité et de conformité réglementaire, et bien que nous nous efforcions de traiter toutes les demandes dans les meilleurs délais, certains cas peuvent nécessiter un peu plus de temps.
Nous vous recommandons de contacter notre équipe support à support@wonaco.com afin que nous puissions vérifier l’état de votre retrait et accélérer le processus si possible.
Nous espérons pouvoir résoudre cela rapidement pour vous et améliorer votre expérience sur notre site.
Cordialement,
Team Wonaco
Sehr schlechte casino
Sehr schlechte casino, immer nur verlieren
Dann hatte ich gebitet meine Konto sperren für immer weil ich habe spielsucht, aber die sperren nicht weil wollen weiter lassen mich spielen. Betrüger und abzocke!
19 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hallo Angi,
Es tut uns leid zu hören, dass du diese Erfahrung gemacht hast. Wonaco nimmt verantwortungsbewusstes Spielen sehr ernst, und wir halten uns strikt an alle Richtlinien, um unseren Spielern die Möglichkeit zu geben, ihre Spielaktivitäten zu kontrollieren.
Wenn du eine dauerhafte Kontosperrung beantragt hast und sie noch nicht umgesetzt wurde, bitten wir dich, unser Support-Team umgehend unter support@wonaco.com zu kontaktieren, damit wir dies schnellstmöglich für dich prüfen und durchführen können.
Bitte besuche auch unsere Seite zum verantwortungsbewussten Spielen unter dem folgenden Link: https://wonaco.com/de/responsible-gaming. Dort findest du unter dem Punkt "Selbstausschlussanfrage" weitere Informationen zur Kontosperrung und wie wir Spieler mit Spielsucht unterstützen.
Wir nehmen deine Anfrage sehr ernst und sind bereit, dir zu helfen.
Beste Grüße,
Team Wonaco
Absolute clown show
Absolute clown show. Idiot chat support, no help, delays left right and center for cash outs. I’m over 14 days and counting
12 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Mike,
We understand your frustration, and we sincerely apologize for the extended delay with your withdrawal. This is not the experience we want for our players, and we truly appreciate your patience.
We’d like to look into this matter further and ensure that your withdrawal is processed as soon as possible. Please reach out to our support team at support@wonaco.com with your account details so we can investigate the specific cause of the delay and provide you with a clear update.
We appreciate your patience and will do our best to resolve this for you as quickly as possible.
Best regards,
Team Wonaco
I do not recommend !
I'm waiting 4 weeks for the payment to be processed, I can't recommend it. I think I will never see all the money again.
10 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Jan,
We’re very sorry to hear about your experience. Waiting four weeks for a payment to be processed sounds very unusual. Could you please clarify if this is related to a deposit or a withdrawal?
Either way, please reach out to our support team immediately at support@wonaco.com so we can investigate this for you and ensure that everything is resolved as soon as possible. We take these matters seriously and want to assist you in any way we can.
We appreciate your patience, and we’ll do our best to help.
Best regards,
Team Wonaco
This Casino ist Scam you wait extra…
This Casino ist Scam you wait extra very Long for withdraw. You can find Manny Casino what make your withdraw in 1 day.
Here you wait Minimum 1 week, they make This extra for You Play again and Loos
Scaammm
6 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Sony Player,
We’re sorry to hear that you feel this way. At Wonaco, we strive to process withdrawals as quickly as possible while ensuring security and regulatory compliance. Our average processing time is up to 3 days, but this can vary depending on the withdrawal method chosen. Some methods, such as bank transfers, may take longer due to external processing times from financial institutions.
Additionally, as a licensed platform, we are required to verify player accounts to comply with security and safety regulations. While this process may seem tedious, it is essential for protecting both players and the platform. If verification documents have been requested, we strongly recommend sending them as soon as possible to help speed up the process.
Withdrawal times can also sometimes be shorter or longer depending on the current workload and the number of requests being processed. While we aim for efficiency, there may be occasional delays during peak periods.
If you have any concerns about your withdrawal, please reach out to our support team at support@wonaco.com, and we’ll be happy to assist you.
Best regards,
Team Wonaco
It was a very bad experience
It was a very bad experience. It seems that the casino operates with fake, manipulated games. Dozens of spins without any win, even the bonus game with increasing multiplator ridiculous win. Stay away !!!
UPDATE !!!
Since 6 days I am trying to close my account and the casino has not closed it. 5 times chats, 3 times E-Mails. And the casino doesn't close the account. This is very very bad. It shows that the casino has no respect about responsible gaming. Stay away !!!
5 februari 2025
Review zonder uitnodiging
Antwoord van Wonaco
Hi Bob,
We’re sorry to hear that your experience at Wonaco was not what you expected. We want to assure you that all of our games come directly from licensed game providers and are independently tested by third-party organizations to ensure fairness and randomness.
All slot games operate using RNG (Random Number Generator) technology. This system ensures that every spin is completely random and independent of previous spins, making it impossible for results to be manipulated. Additionally, each game has an RTP (Return to Player) percentage, which represents the theoretical long-term payout of the game. For example, a game with an RTP of 98% means that, over a large number of spins, it is expected to return 98% of wagers to players. However, since outcomes are random, short-term results can vary significantly.
It's also important to note that all games are hosted by the game providers themselves, not by Wonaco. This means that our casino has no control over the game mechanics, payouts, or results. If you ever want more details about how a specific game works, you can always check the Game Rules section within each game.
If you have any concerns or would like us to review your gameplay session, please reach out to our support team at support@wonaco.com, and we’ll be happy to assist.
Best regards,
Team Wonaco
Dit is Trustpilot
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Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
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Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.