Woolworths Reviews 

I placed an order in the 19th December and never received it .. their customer service team do not respond to any emails or calls .. this company take your money and don’t send you the goods. They are dishonest - probably going into administration since the customer service and non deliveries have declined since October ( I’ve had to do a charge back via my bank ) do not order from them - they are thieves

Hideous!! I ordered my mum a gift voucher to be delivered to her as a Christmas present as I live overseas. The delivery instructions were clear. To phone her to gain access through the security gates. I told her the time slot it was due to be delivered. NOTHING. I then checked to be told it had been delivered..it hadn't. Since the week before Christmas I have been trying to get in touch with their Customer Service/Complaints team. On the 26th December i was told that it had been passed to the store and courier team for investigation (no email address for them provided). To date I have received no updates, my mother was left without a gift. Is it that difficult to pull their finger out of their butt hole to respond to customers?

I am extremely disappointment with the service I have received. The lack of communication regarding my order is completely unacceptable.

I made the purchase through your app, and it's disheartening that I did not receive any email or app notification about the status of my order. This lack of transparency is truly frustrating and goes against the purpose of having an app to assist customers.

To add to my dismay, I have a CCTV doorbell that confirms no delivery was ever made to the specified location of my order. This raises serious concerns about the accuracy of your delivery system.

I expected better from Woolworths in terms of customer values and service.

On top of that if I had not contacted them, I would never see that money again. I am still waiting for a refund after a week "not being able to deliver" EXCUSE

Pathetic app customer service. I ordered a single chicken pasta. They sent me 2 chicken and bacon! We do not eat bacon. After being hung up on many times I got through to someone l. Customer service was impatient, rude and unfriendly and unhelpful. Complete bot total waste of time.

Please STOP the SMS spamming to my cell!!! I have replied STOP on several occasions but your spamming department simply ignrores this and continues. Gone is my trust in "good old Woolies". I'm doing my Xmas shopping this year at PnP.

Placed order 26th October and 30th Oct still waiting for my delivery

I placed a grocery order on Tuesday morning at 8:30 for a 10:00/11:00 delivery. They never delivered, my emails were ignored, my cries for help were eventually ignored too on Twitter.

I had to call now (Thursday afternoon) and they are telling me they have refunded me it will take 5 to 7 working days - what are we supposed to be eating in the meantime?

Received excellent service at woolies Walmer Park, on Sunday morning, 8th Oct 23, from and Morne Herman and Rochandra, who kindly assisted us with a garment to be returned.
What a pleasure to be served by them!
Thank you!
Mrs N Moosa

Would NEVER recommend Woolies Standard or Dash Delivery to anyone! They substitute items with unacceptable options without asking for consent, sometimes pick items past their expiration date and completely ignore special instructions. The worst part is that the behaviours are so repetitive, I now feel and suspect it's intentional. I'm not angry, I'm actually disappointed and feel ignored and unheard - it's depressing and starting to affect my mental health because all my life I've felt unheard. They just don't care. Sigh.

Woolworths is far and away te best supermarket in South Africa. Wish our local store was bigger.

So tired of trying to do my weekly shop through Woolies Dash and constantly having to choose alternatives and then if you do get what you originally ordered, it’s literally on the Sell By date so that you only have 1day to use the products, specifically any chicken or fresh produce. Also, why are the instore specials not available on the app?

Woolworths really needs to have a look at their app. 80% of the time there is a problem. Either the app doesn't save my cart, or the payment goes through but doesn't register on the app. It's so labour intensive to use.
If you select an item and press plus you then wait for the next page to load to choose your quantity. Why can't you just click plus as many times as you need. The process just takes so so long.
Checkers Sixty60 is the benchmark.

Woolies Dash is the WORST service in SA.
When it comes to delivery, they say that they tried calling you to let you know your order has arrived but when I check my phone I received no calls. After apparently making one call (which he or she never did), the driver abandons the order and you have to wait for 3 to 5 working days before you even see your money.
This has happened 3 times to me. They also have the worst customer service helpline because all the agent can say is wait 3 to 5 business days to get a refund.
DO NOT USE WOOLIES DASH, be wise and save your time, money and sanity and use something else.

Dash is the worst I wil never use Woolworths Dash ever I definitely do not recommend, waiting for the missing half of my order… isn’t the whole idea to make life easier?

Waiting since 13:15 for the other missing part of my order.

Woolies Dash. Terrible. They take a long time. Shoppers don’t answer responses. Half the orders not delivered. What’s the point of offering a service that you can’t provide. I ended up ordering what wasn’t delivered from Checkers sixty 60. Fantastic. Delivered everything in 30 minutes!

Your Woolworths Dash App is pathetic.

Your chat with shopper doesn’t work.
When the shopper calls you (if they bother), the line is so bad you can’t hear them, then they don’t bother calling back.

No initiative used and after paying R35 delivery, your parcel arrives with most items missing. Not good enough and totally unacceptable.

I then have to get in my car to drive to the store only to find the items in the shelf!!! Very annoying! Complaints fall on deaf ears.

As a regular online shopper this must be the worst app with no plans to obviously fix the problem! I am a daily customer with daily complaints. Do you care ? I think not!

LONGBEACH MALL food section is always out of stock of items I buy on a regular basis and the same answer is “our supplier is out of stock”!
Get your act together.

Date of my experience ? Too many times to want to remember !!

Short deliveries and your "personal shopper" does not contact you to substitute. Very embarrassing as I ordered for a function. But not my 1st encounter with this.

They can never fulfil an order, and only on delivery does one get to know.
In this case, some Easter treats for the kids.

I Bought shorts for my husband from WW in Gqebertha, I was happy with the purchase I made.
Unfortunately, after a few weeks of wearing my husband complained that the elastic in the shorts was not working for him and ask me to replace with new elastic. This should have been an easy task (as I had done it with 5 of his pants) however it turned out I was not able to slip new elastic into the elastic area. The safety pin I used to thread the elastic kept on getting stuck in what seemed like “stuffing or batting”. I eventually decided to unpick the seam, remove the elastic, sew the seam close and then thread the new elastic in. It took me hours to unpick the seam as there were several rows of stitching which needed to be unpicked. Once the seam was open, I realised the elastic used in this "quality" product was of inferior quality and had frayed, leaving it with no elasticity properties. The reason why my attempt to slip new elastic in was not successful as the safety pin got entwined in the elastic threads.
I lodge my complaint with supporting photos to WW customer service only to receive an email back telling me it was my duty as customer to take the shorts back to the store where I bought it from and resolve the problem with them.
If it was that easy, I would have done it in the first place. But my question is what is WW obligation to its customers when they use inferior product and sell it as a WW quality product?? Who is going to pay my travel cost to go to this store and "sort" it out as I live 50km return trip to WW store. Plus, I have spent hours unpicking the pants to be able to insert new elastic. Why should it be expected that I must go to them, why do they not come and see the junk elastic used in their product for themselves. Surely their buyers need to be made aware of the problem and ensure the Supplier complies with WW quality control requirements.
I am sure I am not the only customer who bought this product, I may be the only customer who feels strongly about quality control to complain about it. In addition, I took a fairly new pair of pants and nearly destroyed it by unpicking it, after I had finished sewing it did not look as professional as the WW prosuct I had purchased - AND FOR THAT REASON I PREFER TO BUY QUALITY PRODUCTS AND NOT HAND MAKE THEM. I do know how to sew etc.
I have never had any joy with WW customer service in respect of past complaints as I got fed up with WW attitude and decide it was a total waste of my precious time, so none of them were every resolved. Sadly, I think the idea of a professional customer service team is to understand what the problem is and resolve if with the relevant supplier, this can only work if the buyer gets involved? – WW does not have a professional customer service team they have clerks who respond but who have no intention of resolving because that is not their responsibility.

Not sure if anyone wil even bother to deal with my issue.

But as a vegan, woolies tells me I can order specific items that they don’t put on their shelves. Then I do just than. Then stuff came that is not even my order , then they tell me because I don’t buy all they ordered they cannot order for me anymore. But I have not received what my ORDER OM PAPER says, why should I buy a bunch of unwanted items. Customer service in general is just very poor! 🙄