Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... Toon meer
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Fast Shipping and High Quality! I ordered Golden Kili Tea boxes on Wednesday and it was shipped the same day - it was already at my door by Friday! The item arrived in perfect condition, secure... Toon meer
First items arrived damaged in transit ie 2 bottles of briannas dressings. Notified world food store and Jonathan organised replacement items quickly and efficiently. Could have had a refund too if I’... Toon meer
I ordered some ingredients for a special recipe and paid for express delivery leaving plenty of time. The package arrived late and I had to buy a pre-made version of the recipe at the last minute.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.
Contactgegevens
Unit C7 Baird Ct, NN8 6QJ, Wellingborough, Verenigd Koninkrijk
- 01933 673818
- hello@worldfoodshop.com
- worldfoodshop.com
4,2
Goed
293 reviews
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Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Brilliant prices, communication & delivery
Brilliant prices and communication, extremely fast delivery with tracking from start to finish. This is the 2nd order I have placed with them and the 1st was just as good. Would definitely recommend. Thank you World food shop 😊
23 juli 2023
We still have not received order and no…
We still have not received order and no reply from many emails sent please refund assp
I have just read your response no delivery have been to my address also we are unable to update tracker as it will no let us . Stating I missed 2 deliveries is totally wrong as Royal Mail would have card for me to go and collect .Very disappointed with your response
24 juni 2023
Antwoord van World Food Shop
Dear valued customer,
I am sincerely sorry for the inconvenience you are experiencing. We truly appreciate your patience in this matter.
I wanted to update you that our team has indeed responded to your inquiries and according to the tracking details from Royal Mail, there have been two attempted deliveries to your designated address. Sometimes, due to unforeseen circumstances, you might miss these delivery attempts.
In order to receive your order, kindly visit the official Royal Mail website and select the "Update Delivery Options" button. This allows you to arrange for another delivery attempt or to change the delivery location based on your convenience.
If you face any difficulties in the process, or need further assistance, please do not hesitate to reach out. We are committed to ensuring you receive your order as quickly as possible.
Kind Regards,
Jonathan
Brilliant customer service
First items arrived damaged in transit ie 2 bottles of briannas dressings. Notified world food store and Jonathan organised replacement items quickly and efficiently. Could have had a refund too if I’d taken that option. Will use again and definitely recommend to others. Thank you world food store
22 juni 2023
Review zonder uitnodiging
Non-delivery of order
Non-delivery of order/returned to warehouse for undisclosed reason on Royal Mail tracking (despite address being correct). Repeated failure of primary email address meant unable to contact the company after the initial email contact. Tried via webform - no response. Called landline - no response. Filed complaint via PayPal Resolution Centre and received a refund. So much for the company 'mission statement'......
22 juni 2023
Antwoord van World Food Shop
Dear Armando,
Firstly, thank you for your feedback. We are sincerely sorry to hear about the difficulties you've experienced.
Upon reviewing our records, your first point of contact with us was made today, to which we responded in exactly 15 minutes. We hope this swift response time demonstrates our commitment to addressing customer concerns as promptly and effectively as possible.
We understand the frustration caused by the non-delivery of your parcel. Unfortunately, as much as we strive for the smoothest possible delivery process, issues can occasionally occur with third-party delivery services, like Royal Mail, that are beyond our control.
We assure you that we are addressing the communication concerns you raised about our email and landline channels. It is paramount for us to be easily accessible and responsive to our customers' needs.
Again, we deeply apologise for the inconvenience you've experienced and are grateful for your understanding as we work to resolve these issues.
Best regards,
Jonathan
Acceptable price and delivery
25 mei 2023
i was quickly able to find what i…
i was quickly able to find what i needed, very grateful with a busy life,
25 mei 2023
the delivery was quick and eficient
25 mei 2023
Product arrived on time
Product arrived on time, well packaged and presented, just as described.
24 mei 2023
Good selection and reasonably priced
Found Sambal that I had tried on my travels. Good price, reasonable delivery fees and arrived quickly. Very happy
25 mei 2023
Haven’t used this company before but…
Haven’t used this company before but came across them when I was looking online for crucials sauces which are harder to get in stores now and when you can they only sell a couple off the varieties. Trustpilot scores were good so decided to give it a go. They had the full range of sauces and I was able to stock up on my favourites. My order was dispatched very promptly and arrived the following day. Never had anything delivered so quickly. Would definitely use them again.
27 mei 2023
Review zonder uitnodiging
professional customer service and great…
professional customer service and great selection of products
18 mei 2023
Review zonder uitnodiging
This is honestly the best company to…
This is honestly the best company to get those difficult to get elsewhere items. The delivery came the day after I placed my order and the product quality is fantastic. Great sell by dates.
13 mei 2023
Review zonder uitnodiging
Great all round
Packaged well, arrived very quickly. Brilliant prices. Will definitely be using again.
23 april 2023
Great service Arrived on time Product…
Great service Arrived on time Product as described
23 april 2023
Great Service.
Really good variety of goods, fast shipment and delivery. Was very pleased with my order which was well packed and arrived perfectly in tact. Excellent service 😊
23 april 2023
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