Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... Toon meer
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Fast Shipping and High Quality! I ordered Golden Kili Tea boxes on Wednesday and it was shipped the same day - it was already at my door by Friday! The item arrived in perfect condition, secure... Toon meer
First items arrived damaged in transit ie 2 bottles of briannas dressings. Notified world food store and Jonathan organised replacement items quickly and efficiently. Could have had a refund too if I’... Toon meer
I ordered some ingredients for a special recipe and paid for express delivery leaving plenty of time. The package arrived late and I had to buy a pre-made version of the recipe at the last minute.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.
Contactgegevens
Unit C7 Baird Ct, NN8 6QJ, Wellingborough, Verenigd Koninkrijk
- 01933 673818
- hello@worldfoodshop.com
- worldfoodshop.com
4,2
Goed
293 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really good service and delivery
Really good service and delivery. Products have always been as expected with long shelf lives.
25 juli 2024
Great value for money
Great value for money, fast dispatch, and delivery. I ordered corn syrup, and strawberry essence, everything was well packaged in the correct size box:)
25 juli 2024
Package didn’t arrive as damaged in…
Package didn’t arrive as damaged in transit by 3rd party delivery company . Then unable to offer a replacement delivery in time
24 juni 2024
Excellent customer service
I ordered gomme because it was the best price. Package arrived damaged with 2 bottles broken. Emailed company and they are giving me a refund. Excellent customer service.
24 juni 2024
Fast and efficient and easy to order
24 juni 2024
I was after a few harder to get items…
I was after a few harder to get items and was delighted to find this store. Order placed, tracking number received, all good.
Then I received a text message saying "a problem occurred during shipping" and that the order had been cancelled. No further contact or details forthcoming, which is disappointing.
I sincerely hope my refund will be made in a timely manner.
Such high hopes, and sadly do not recommend at all
26 juni 2024
Review zonder uitnodiging
Invalid Tracking Number
I placed an order for the first time and received a confirmation email with a tracking number and was told 2-4 days until the parcel arrived. However when I try to track the parcel on the carrier website it tells me I have an incorrect or invalid tracking number so now I am unsure if I am going to receive my parcel. Please advise! Thank you
12 juni 2024
Review zonder uitnodiging
Antwoord van World Food Shop
Hi Lottie,
We're sorry to hear about the issues you're experiencing with tracking your order. The tracking information can be accessed via Amazon Shipping at track.amazon.co.uk.
Please use the tracking number provided in your confirmation email. Sometimes it might take a little while for the tracking information to update, so if it doesn't work immediately, please try again later.
If the problem persists, please reach out to our customer service team for further assistance. We're here to ensure you receive your parcel as expected.
Thank you for your patience and understanding.
Best regards,
Jonathan
No reliable method of contact when things go wrong
While the items I ordered were reasonably priced and delivered in time, it would appear these people are impossible to contact.
The item was left by the front doo in full view of the road and no attempt was made by the delivery driver to ring the bell, He just dropped it and left. Fortunately, we caught sight of him going out of the gate, so were able to retrieve the package quickly, this avoiding any risk of it being stolen. It's a good thing we were not away!
I emailed the company at the address supplied on their app, but it was returned "because the Domain Name System (DNS) for the destination computer is not configured correctly." I double checked the address, which could not have been wrong as I clicked on it on their app. then tried again, but same response.
I then tried to leave a message on the "returns" page, so clicked on the link and it didn't work!!
I am relieved to have at least received the items, but never again will I buy anything from this company.
5 juni 2024
Review zonder uitnodiging
Antwoord van World Food Shop
Dear Malvernian,
Thank you for sharing your feedback with us. We are sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
Regarding the delivery issue, while we use reputable delivery services such as Royal Mail, we understand your frustration with how your package was handled. Although we do not have direct control over the delivery process, we will communicate your feedback to these carriers to help improve their service standards.
We apologise for the temporary disruption in our email services caused by the recent transition to a new DNS provider. We are pleased to inform you that this issue has now been fully resolved, and our email system is functioning correctly. Please feel free to reach out to us again for any further assistance.
We value your business and would like to make this right. If you could provide your order number or any additional details, we will be happy to assist you further and ensure all your concerns are addressed.
Thank you for your understanding and patience.
American recipe
Found what I wanted easily. I needed this to be able to successfully make up a recipe that my sister used in USA. Was kept up to date with the progress of my order. Delivered fast and well wrapped.
26 mei 2024
Very reasonably priced and fast…
Very reasonably priced and fast shipping. Definitely buying again.
26 mei 2024
Still haven't received my order of PG…
Still haven't received my order of PG tips decaf, and just read another reviewer who said the same. Don't order from here, I'm glad it wasn't expensive 🤬
7 mei 2024
Review zonder uitnodiging
Antwoord van World Food Shop
Hello,
Thank you for taking the time to leave a review.
We are truly sorry to hear about the inconvenience you've experienced regarding your order of PG Tips Decaf. We deeply value your satisfaction and it's disheartening to learn that we've fallen short of meeting your expectations in this instance.
To resolve this matter promptly, could you please provide us with your order number? You can send us an email with the necessary information or visit our website and click on 'Contact Us'. Once we have your order number, we'll swiftly investigate the status of your order and ensure that it reaches you as soon as possible.
Again, please accept our sincerest apologies for any frustration or inconvenience this delay may have caused. We're committed to making this right for you.
Thank you for your patience and understanding.
Warm regards,
Jonathan
Great experience
The website was easy to negotiate and prices were very fair. Item also delivered fast. Would definitely recommend
25 april 2024
NON EXISTENT CUSTOMER SERVICE
NON EXISTENT CUSTOMER SERVICE
Order placed 14th March. Items not received and despite a number of emails sent, no reply to any and phone number just goes through to answer machine. VERY POOR service!
14 maart 2024
Review zonder uitnodiging
Good to find an interesting range of…
to find an interesting range of products ,all useful in the larder.
25 maart 2024
Always get good service
Always get good service , goods in excellent condition and delivered in good condition on time
25 maart 2024
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