This was my seventh order from World of Pets, and once again, the service was excellent. Delivery was speedy, the prices were very competitive, and the customer service was friendly and helpful. I’ve... Toon meer
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Lees wat reviewers zeggen
I’ve been buying my pet food online from this independent, family-run shop for a while now and honestly couldn’t recommend them more. The service is always fantastic.friendly, helpful, and you can rea... Toon meer
Always communicate to customer that they havd a upcoming order and pending delivery date. Really great customer service. Their 24/7 for any little problem and solved asap. Keep it up poeple brillant l... Toon meer
Exceptional service every time. Prompt postage with a handwritten note inside. I Use them time and time again and would recommend to anybody. Thanks
Bedrijfsgegevens
Geschreven door het bedrijf
Here at World of Pets we sell only the best products for you and your furry friends. Supplying all pets from Guinea Pigs and Hamsters to Cats and Dogs. A small, independent business operating in the South of England and supplying the entirety of the United Kingdom. Only selling quality products that your pets will love with a professional, friendly and personal service.
Contactgegevens
Unit B5, Crowhurst Road, BN1 8AF, Brighton, Verenigd Koninkrijk
- sales@worldofpet.co.uk
- worldofpet.co.uk
4,9
Uitstekend
253 reviews
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Wow, I had such a great experience
Wow, I had such a great experience to shop at World of pets!! Callum is the go to person for your pets supply :-)
Defenetly recommended!!
30 mei 2023
Antwoord van World of Pets
Hi Ben!
Thank you for leaving us such a glowing review, we greatly appreciate it.
We hope the process was as hassle-free as possible and your pet is now enjoying the goodies you ordered!
Best regards,
Callum
Antwoord van World of Pets
Hi Millie!
Thank you for taking the time to leave a review, it is greatly appreciated!
We're glad to hear the service we provide is well received and that we're your sole provider of food.
Thank you so much for your continued custom.
Best regards,
Callum
Antwoord van World of Pets
Hi Hannah,
Thank you so much for taking the time to leave us a review!
We take a lot of time trying to make things personal and to look after the people, but mainly the animals, behind the orders. We're delighted to hear the time we spend is appreciated and our customer service is valued.
Thank you for the review Hannah!
Kind regards,
Callum
Quick and lovely people.
As a caveat, I am connected to the people who own the business.
Fantastic service, was alerted to a delay (although it was a next day delay when delivery states 2-4 days or something like that so not a big issue!).
The litter arrived in good condition and quickly, no delivery fee for the order as it was over £30... can't argue.
5 mei 2023
Antwoord van World of Pets
Thank you so much for reviewing us Rhys, it is greatly appreciated and your kind words flatter us.
We're glad to hear you appreciated our service and we hope we can continue to serve you.
Best regards,
Callum & Natasha
Excellent service (but don't use plastic tape!)
Excellent service, just let down by amount of plastic tape used in package... Come on, guys, many of your competitors are using non-plastic tape
11 mei 2023
Antwoord van World of Pets
Hi SL!
Thank you so much for taking the time to review us. We're glad to hear you continue to enjoy the service we provide.
We want to be as environmentally friendly as possible and you're absolutely right, our use of plastic tape is holding us back.
We have experimented with paper tape in the past, but found it did not provide the cohesion required, particularly for our ~30kg parcels. In order to continue offering a high-quality service where boxes weren't being delivered partially open or with missing contents, we opted to stick with plastic tape for the foreseeable future.
That being said, I assure you, we will revisit our experiments with paper and other environmentally friendly tapes and we will ensure only to use a necessary amount of plastic tape until a more permanent solution can be found.
Thank you for your constructive feedback, it is greatly appreciated. If you have any further questions or concerns about our environmental policy, please do not hesitate to contact me.
Best regards,
Callum
Callum@worldofpet.co.uk
Fabulous Service!
Super fast processing of order and delivery too. Great prices and customer service. Will definitely shop here from now on! Thank you x
28 april 2023
Antwoord van World of Pets
Hi Gemma!
Thank you for such an amazing review! We greatly appreciate you taking the time to leave us a review and for your very kind words.
We look forward to the opportunity of serving you again in the future!
Best regards,
Callum
Superb service
Easy to order, item arrived with no problems, email updates throughout. Item arrived with a lovely note and a little bonus in there. Will definitely use again! Wonderful service, thank you
11 mei 2023
Review zonder uitnodiging
Antwoord van World of Pets
Thank you for such an amazing review!
We're glad to hear you had a seamless experience and we love to see our way of going the extra mile is appreciated.
We look forward to the opportunity of serving you again!
Best regards,
Callum
Excellent, friendly service
Amazing service! Really friendly, would highly recommend and will buy again.
Ordered on the Friday before the bank holiday, arrived on the Saturday. I had ordered frozen dog food and it arrived well packed still all frozen, in a freezer box.
Excellent service well done.
28 april 2023
Review zonder uitnodiging
Antwoord van World of Pets
Hi John,
Thank you so much for leaving such an amazing review!
We pride ourselves on our service and are overjoyed with your extremely kind words.
Thank you for recommending us and we look forward to the opportunity of serving you again.
Best regards,
Callum
Very satisfied
Easy to order online. Price was competitive with 10% introductory offer. Arrived next day, well packaged. The additional freebies were a lovely touch.
20 april 2023
Antwoord van World of Pets
Hi Jacqui,
Thank you so much for taking the time to leave us such a great review!
We work very hard to dispatch and deliver our orders as quickly as possible so we're very glad to hear this work is appreciated.
Thank you for shopping with us.
Best regards,
Callum
Very happy with item & service
19 april 2023
Antwoord van World of Pets
Thank you so much for your review!
We really appreciate you taking the time to leave us great feedback.
We're glad you're happy with our service and we hope to continue serving you in the future.
Best regards,
Callum
Great service with a personal touch
Great range of products, fast delivery, good communication, and a personal touch. What’s not to like?
29 maart 2023
Antwoord van World of Pets
Hi Thorsten,
Thank you so much for taking the time to leave us such an amazing review.
Great customer service is very important to both of us at World of Pets and with your kind words, it seems we're on the right track.
Best regards,
Callum
Excellent service from World of Pets
Excellent service from World of Pets! Great price on my order, delivered promptly, and even got some surprise freebies!
24 maart 2023
Antwoord van World of Pets
Thank you so much leaving us such a great review Ann, we're overjoyed with your kind words. We work hard to ensure an honest, transparent, personal service and we're glad to see our service is appreciated.
We hope we can continue to serve you in the future.
Thank you once again,
Callum
Excellent experience
21 maart 2023
Antwoord van World of Pets
Thank you for taking the time to leave a review and I am glad to hear that you felt that you received an excellent experience. I hope to serve you again soon.
Many Thanks,
Natasha
Excellent Customer Service
My order did have a problem however Callum was excellent in dealing with the issue, very professional and a credit to the company. Highly recommended
21 februari 2023
Antwoord van World of Pets
Hi Louise,
Thank you so much for taking the time to leave a review, for the very kind words and for recommending us, I really appreciate it.
Best regards,
Callum
Antwoord van World of Pets
Hi Alison,
Thank you so much for taking the time to leave us a review, it is very much appreciated.
It's very nice to hear our service and prompt delivery is valued and we will work tirelessly to continue to provide a service that meets, and hopefully exceeds, your expectations.
Best regards,
Callum
Excellent service and prompt delivery
10 januari 2023
Antwoord van World of Pets
Hi Tracey,
Thank you so much for going out of your way to leave a review, it is greatly appreciated.
We're glad to hear our service and delivery is valued and we hope we can continue to provide the high quality service and quick delivery you expect.
Best regards,
Callum
Antwoord van World of Pets
Hi Eddie, thank you so much for reviewing and recommending us, it is greatly appreciated!
We hope your new year is off to a fantastic start.
Best regards,
Callum
Wonderful company
Fab product, super quick delivery and lovely service! Thank you so much 😊
30 november 2022
Antwoord van World of Pets
Hi Rebecca!
Thank you so much for shopping with us and taking the time to leave a review, it is greatly appreciated! We hope we served you well and can continue to do so!
Kind regards,
Natasha
Very easy to order and quick delivery
Very easy to order and quick delivery. Loved the freebies that came with my order! Will be ordering again.
15 november 2022
Antwoord van World of Pets
Thank you so much for taking the time to leave a review Amanda! We're glad to hear you enjoyed the little freebies and we look forward to the opportunity of serving you again!
Best regards,
Natasha
Antwoord van World of Pets
Thank you so much Renee for shopping with us and taking the time to leave a review! It has been our genuine pleasure to serve you and we hope we can continue to do so.
Best regards,
Natasha
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