Worx UK Reviews 

I've now got 4 Worx items that run off the battery packs and generally am happy with the battery life, however, I do find the tools, especially the hedge trimmers (extending and small) to be a bit limited in their execution which makes for hard work. Also - trying to use the website is just painful - no excuse for such a poor, slow website nowadays Worx!

Tried to put an large order online
There Website was to slow to process my order
So left it till the morning.
Tried to ring in the morning and also sent customer service a email to call me back to place an order.
Did not get any response
So ordered elsewhere.
Very poor service.

Terrible company. Mower stopped working after few months. Have sent many emails over last six months and get no reply. They refuse to even communicate. What can I do? Awful!

Really poor customer service to date - Order process was fine but on arrival the equipment was faulty, No phone number seemingly available which is fine if their web channel was responsive. No response to original or subsequent chase on how i seek a replacement. All of this is forcing me to seek a refund as they are not responding. If i had bought via Amazon would have a full refund or replacement by now!!

A really good experience and very good customer service.

Customer Service is a joke.Been unable to use a strimmer that I purchased in July because of a faulty charger.Twice sent new batteries instead of charger.Not responding to emails and no other way of contacting the.Terrible company and would never use again.

My Worx Landroid L2000 started showing regular 'mower lifted' faults in late May this year then one of the front wheels completely detached. I first raised a ticket for repair to be done under warranty with Worx UK on 4th June 2024 - I explained that we bought the Landroid in the UK but have since relocated to France but am happy to send the unit back to the UK for repair. UK Support referred me to Worx Support France and raised a ticket with them. ("Thank you for getting in touch with us.

Before we proceed, can you confirm for me if you are based in the UK? As I can only deal with warranty claims with the UK/Ireland, for an issue such as this it would need to go to a repair agent, I would need to get this ticket passed over to our French team.

Kind regards.

Sean
Tier 2 Product and After-Sales Support (UK & Ireland)
Worx Support France eventually emailed on 13th AUGUST to ask if the issue was still ongoing and after much emailing back and forth supplying invoice, Serial number etc), eventually on 12th September emailed to say: "Hello Paul,

We have received your documents.

We note that your robot was purchased in the UK, so we have enquired whether it is still possible to assist you.

Unfortunately, it is not possible for the French repair center to support your device. We therefore advise you to contact UK technical support.

You can reach them by phone at 0345 202 9679 , or by email xxxxxxxxxxx .

Sorry I can't help you further.

Wishing you a good day."

Nothing fixed! I have a very expensive broken Landroid that needs fixing under warranty but no-one at Worx will take responsibility for arranging it for me. I have a UK address that it can be collected from/returned to. Impressive robot mower but utterly unimpressed with lack of Customer Service to date.

After sales service when one of their product is faulty is horrendous , no emails returned , massive wait on the customer service telephone them cuts out after ages waiting. Absolutely no way of making a complaint. Avoid buying these products

The prompt and pleasant response by the staff at the end of the phone

Had a problem within warranty with my mower.
They quickly replied and arranged pickup with new mower on its way.
Excellent Customer Service Team.

Treated myself to a electric mower awhile back.the mower decided not to work all of a sudden. Wasn't expecting much help from after sales team.From the first email to the last all I got was help,dates and a caring attitude. Its been awhile since I've had this much help from a big company.superb worx - keep up the great work

I own quite a few Worx tools, which started when I saw how good their leaf blower was, but I recently bought an extendable hedge trimmer to complement the range.
First time out and I lost the screw which holds the shoulder strap on and there was no chance of finding it amongst all the leaves.
No problem for Worx customer service who sent me one straight out at no charge.
That’s how it should be done!

I've had a few Worx tools for a few years and recently received terrific customer support after I broke a part. It was well outside of warranty (5+ years owned) and obviously my fault and nothing about the quality of the tool but the team at Worx could not have been more helpful.
I'm very pleased to be able to extend the life of a tool that's given great service and hopefully will for even longer.
It's so good to come across a company that value having a customer rather than just a sale. I'll certainly be looking at Worx as first choice for any purchases in the future.

WG629E Portable Power Cleaner became faulty (erratic output) 3 days past the 2 year warranty period (!). Contact with Worx entirely helpful and positive. Supplier invoice requested, together with a video clip of the malfuctioning item. This set the system in progress. Return of faulty item by courier at Worx expense. '629' model not in stock: upgrade to the bigger & better WG633E provided.
This is how to look after customers!

My Worx grass box became damaged and it is not possible to purchase a new one.
Contacted Worx who supplied a replacement free of charge.
Amazing and generous customer service in 2024

Don’t buy this for cleaning with the steel brush.

The brush wears out and whilst it’s easy to remove the wire brush from the plastic head, you can’t buy the replacement wire brush by itself.

I urge WORX to research sustainability.

I wish I could return the product and buy a ryobi.

Really really disappointed!

I have so many Worx tools which have all been great, decided to buy myself a new bigger worx lawnmower for my new house.

Opened and unpacked and setup, worked for 20 seconds or so then the motor started fluctuating, and won’t run properly.

Emailed 28/08 with all info and evidence - no reply

Emailed 9/9 with no reply

Called today 10/9 - on hold for an hour 20, no answer

Love the tools and these things happen but this customer service is absolutely shocking!

Bought the worx Landroid vision and it does not live up to expectations or the price point.
I’ve had the mower about 3 months now over summer and noticed quite a few issues, mainly:
1. It won’t traverse from zone 1 to zone 2 whilst in auto mode and therefore, means auto mode cannot be used.
2. It randomly spins in circles, tearing up grass and then runs out of battery - so it requires you to carry it back to its base.
3. There is no intelligence as to the mowing pattern meaning my lawn is left littered with random long patches of grass.

I have spoke to worx “support team” over several months to rectify this and they just request more information but have no solutions. There’s only so much time I can sit videoing the “auto mower” on their behalf before I get frustrated.

They’ve even admitted they are unable to resolve issue number 1.

I bought a circular saw from this company two years ago. Sadly I lost one of the flanges which holds the blade. I wrote an email, tried to use their bot assistant but no one has answered from the support dept. for a while now.
I am not sure you can get the parts and if so how, where and when as the customer care is less than satisfactory. They will ignore your request maybe because they can't be bothered to reply and find a solution. I am thinking of purchasing another circular saw elsewhere where the after sale is more competent and " existing" rather than wasting my time relying on these. My advise is to stay away and buy something that actually WorKs.

We have a small 4M2 lawn, and a lawnmower with a cable is a nuisance. So I bought a Worx WG730E cordless, which is compact, and a perfect fit for our lawn. I would have liked a lower setting than the lowest possible on the WG730E, but that’s another story. Anyway, the other day the switch lever broke, and Customer Service replaced it straight away, with no quibble. It arrived almost next day, almost before the grass needed cutting again! Great support from them.