Worx UK Reviews 

Charger blew, contact workx via social media, sign posted to email customer service. Two emails later, a new charger had been dispatched.

Great products and service. Will continue to use them.

Bought quite a few tools from worx now, good range of tools, well made, easy to use, a useful and helpful group of followers on Facebook and an after sales service second to none.

I requested help in obtaining a part for my Worx Tool, in return I got exactly the part I needed and was told that it was free of charge as not available to purchase separately. I could not have asked or even expected such a quick response from the person I dealt with. I wish him (Patrick Sanders) and the company a huge thanks

Dear Ed,,
I got the replacement strimmer yesterday and all is well.Thanks very much for your excellent after sales service and aftercare,I am very impressed. I shall continue to recommend worx tools to all my friends,with the knowledge that the aftersales service,should there be problems,is as good as it is. best wishes,Paul Johnson

I had a battery charger that failed on 1 slot on the 2nd year.
Sent an email to the support team, it was replaced immeadiatly and completely resolved the problem.
Excellent Service.

I have been using Worx self propelled e mowers for several years. They are brilliant in operation, and when they cease to be so, Product Support comes to the rescue. I have had outstanding service and assistance from Product Support and cannot praise them enough

Excellent customer service, no quibbling no fuss, fast responses. Hats off to Patrick!

Fantastic Customer Service from Worx!
Discovered one of my batteries had failed two days inside the year anniversary of purchase. Left a note on the Worx service page, and a prompt reply on the morning of the next working day. After exchanging address details received a return voucher, and battery was forwarded back via Courier. Tuesday, email to say battery received at workshop, corrected and returned by courier and delivered by Thursday. Excellent service and turnaround, best of all a new spare battery too!
By far exceeded my expectation and gives great confidence in purchasing further Worx products

Incredible service
I love the products, had a small issue with a battery and charger
Sent an email
It was replied to in minutes
I answered a few queries
Replacement in the post
Truly a 5 star service

I have bought three of the cordless 20v products over the last 3 years and all of them have been found to be well made, and super effective at the task.
I own (so far):

Tyre pump
Vacuum
Hydroshot washer

I plugged my charger in the other day and it didn’t come on, I phoned warranty and dealt with Patrick S who was more than helpful and honest. They are sending me a new charger free of charge and I’m absolutely delighted and because of this I will definitely look at buying more of their products in future. 10/10

I bought a Worx battery Saw in May 2023 last year from Amazon in December this year 2024 I went to use it and it was not charging. So on the Amazon page it tells you to contact Worx direct so I did the guy Patrick said he would arrange DPD to collect it Friday no one came got in touch with Patrick again sorry will set it for the Monday no one came ! E mailed Patrick again 6 times my e mails returned can’t deliver! Got in touch with Amazon complained about service offered a refund but by time they got back to me DPD turned up and took the saw.that caused more mix up. Then last week Patrick send an E mail In reply to mine they have not received the saw so would I send him a photo of the collection ticket and the name of who signed for it. On Monday of this week 07th February they found it but he said sorry but as I had cancelled the collection twice !! I can’t say the words I used. So the replacement is being sent out end of this week or start of next. In fairness it was DPD who made an a… of it but this has been going on since the 12th January and the job I started has been unfinished since then. The saw was a replacement £164. for a corded one that stopped working and was out of warranty but I will never but one again and not on Line better to go to a shop in town . Badly handled all round will have to see if new one turns up ?? Just to reply to your comments that 1 star was unfair I did say that it’s was DPD that was at fault but your e mail to me last week was I cancelled the pick up twice I did not they did not turn up and I spent two full days in waiting for them. Then where I e mailed 6 times and could not get a reply due to them not being delivered ! Strange as I was using the same e mail I got through to you before but I have had to do the running to get answers when you should have been keeping me updated on what was happening if you had I would have given you a better rating

Over the last year or two have purchased many of WORX cordless tools and garden products. At any time that I have had an issue (there have been only two), Patrick, Ed and Emma have been wonderful in their support.
One of the issues was with a WX779E mower, which they replaced straight away, the other was with a pole saw where the chainsaw attachment had become a little loose, again they replaced it with no quibble.
It is on the strength of their customer support that I felt confident and went on to purchase a great many other WORX cordless products.
Patrick Sanders has also registered my gradual number of warranties without fail and has recently also further supported me on a technical issue.
Excellent staff, excellent attitude, excellent support. WORX have got it right. You really do need real communicative and understanding staff to offer customer service.
Not only have I gone on to make more WORX purchases based on the quality of product and customer service, but I have also told others about the products and the support...they have also bought WORX products. Can't say fairer than that!

I had a problem that I could not get the lance off my Worx Hydroshot purchased from Amazon January 2023. It was under warranty which I had registered. So I contacted support. My email was answered politely and promptly on the same day by Patrick.S. He offered advice on how to take off the lance, but it still would not come off. After supplying the requested information and invoice/receipt he escalated for a replacement to be sent out. Emma.S and Ed.B also, from the product & after sales team, arranged the replacement, and I had a new Hydroshot delivered before Christmas! Very happy with Worx team and my replacement. Thank you.

Purchased a Worx Leaf blower 4 years ago.
Used approximately 20 times over 4 years.
It was great when it worked but it gave up after
4 years .When I contacted Worx U.K.I was told
they no longer had spares for it as it was "!Old".
and was probably a pcb problem.Talk about a
"throw away society".

I found the people who dealt with my problem were very helpful, and did all that was expected from them.

Had an issue with a product which was new unused and out of warranty, by a family member and was given to me.. it never seemed to produce the correct pressure spray. So I explained that to after sales and they got me sorted out. Very grateful I would buy their products as required in the future

So very helpful I was amazed and so quick to respond , the part that I needed was with me in four days brilliant thank you for your support.

Great household tools
And great customer service, I own a couple of there tools, after my de#@[t drill failed I was looking for a new drill, so purchased a worx one, light and quiet powerful and battery lasted well, so after a few weeks of testing it purchased the, impact gun, circular saw, grinder, glue gun, car pump, vacuum....

Had an issue with my DIY electric chainsaw and contacted Worx UK. Spoke to Patrick who displayed a level of customer service that others should strive to achieve. From a simple request for parts to a full return to them for a Manufacturer's repair with no quibble is service that is exceptional.

I recently purchased a Worx hydro shot cordless pressure washer.
Within 2 months the charger failed I mentally prepared myself for a long drawn out telephone conversation to obtain a replacement.
On the day I spoke to Patrick Sanders who made the whole event a painless experience, Patrick was very professional, helpful and polite at all times.
I am extremely happy with the pressure washer and as this is the first Worx product I have purchased I will not hesitate to buy another based on todays customer service experience.
A big thank you to all concerned.