WP Buffs Reviews 

The WP Buffs team is amazing! They provide excellent service, are very prompt, and very helpful. 10/10 recommend!

Since working with WPBuffs, I've been consistently impressed by their unwavering commitment to support. Communication with them is a breeze, and their responsiveness is unparalleled. When it feels like all the nuts and bolts have gone missing, the WPBuffs team doesn't hesitate to roll up their sleeves and dive into the problem. Their proactive approach and dedication to fixing issues have been a lifesaver for me on multiple occasions. Highly recommended for anyone seeking reliable WordPress support!

You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.

I have been working with WPBuffs for 6 months or so (how time flies). My experience with them is overall very good.

I did run into a similar issue as Alex (May 4, 2021) did below. In my case, a plugin broke because it didn't work with the current PHP version. I feel that is something that should not escape testing. WPBuffs and I got through that, but it did cast a shadow on their updating flow.

I also think WPBuff's ticket ordering should be revisited, because my high priority tickets don't get attention before tickets with a lower priority — date of submitting a ticket seems to be the rule). WPBuffs have given me a hack to highlight urgent tickets, for which I am truly thankful, but I'd prefer them to just respect their own priority labels.

Having said that, communication has been clear and good, and tickets generally resolved quickly. I am happy to have them handling my site speed, help me solving errors, and take the load of finding and killing CSS issues off my back — all great time-savers for me.

Once I learned how to seperate my issues into different tickets, we settled into a nice workflow.

The whole team is very supportive & knowledgeable . In fact I want to put 4.5 star , but can't . Weekend Saturday or Sunday seem like nobody answering the "ticket request" .

Like many others, my business depends on my website and I have a zero-tolerance-on-errors policy with respect to the servicing and maintenance of the site. I've been 100% satisfied with WP Buffs for over a year now. They are highly responsive, and communicative, and get support tickets resolved quickly.

100% recommend WP Buffs.

False advertising. The company sells a 24/7 edit service and, when edits are requested, they are denied.

Bravo, bravissimo for the Buffs! Thank you SO much for making our site operational again. It was the first time in its young life that it became untethered and drifted out of sight. You have brought it back to the harbor and anchored it again. Yeay Buffs❣️🎉🎈🥂❤️

WOW, Nightmare Customer Service and Slow

I usually don't take the time to write reviews, but this business' customer service has been a nightmare.

We were paying a large amount for a premium service from WP Buffs. However, I had an urgent ticket request that I posted within their ticket system, and then after 4 days of not hearing from them, they closed the ticket. I expressed my frustration that this was an urgent ticket, and marked appropriately and that I didn't receive a reply, and when I did they cancelled the ticket and started over.

At this point, I received an email I found insulting from the CEO of the company. It was a long rambling email where he said I was probably the type of person to openly email passwords to hackers. The whole experience was surreal.

Then after all that, he decided to cancel my account with them with 5 days warning (trust me I was already costing out other services, lol). However, he continued charging me, even though he locked us out of the account and closed all our tickets out.

At this point I had to go back and point out how this was fraud, then they finally refunded the rest of the month's payment.

Overall, they've been doing updates on our website for about a year now, and they've been slow (3-4 day response time on urgent tickets) and a little low on the technical competence (can't handle anything server related, or do more advanced wordpress edits without repeated feedback and high costs). I'd recommend you looking for a different service provider.

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*Response to the CEO's misleading statements*
Well it looks like the drama is continuing. I edited my review to respond to the CEO giving false info below.

The email I sent first came from an email that wasn't approved on the account, so the next day I added it into the customer ticket portal. My response above is about the ticket actually raised from the approved email within their customer portal.

Furthermore, there was only one ticket raised after they cancelled my original ticket with no response where I highlighted clearly, but not aggressively their shortcomings in customer service.

You can see the type of customer service you'll receive from the response of the company to this message. I pointed out a clear issue in their customer service and rather than resolve it or offer a verification process (if he had a security concern) he flew off the handle, wrote an angry email, and cancelled our account without giving us time to look for a new service provider (5 days notice). He's doubling down with that same poor customer service. I did try to post a review under a pseudonym, but at his lambasting me via email, I decided to happily change it to my real name (as you can see on this review). Who wants the crazy coming after you online? Well, here we are.

Make the decision for yourself, I'm washing my hands of this company.

Very responsive and turnaround time is excellent! Highly recommend!

Extremely professional & Prompt is what I will define Wp Buff Care plan! For a soloprenueur like me, these guys are God send:) They literally have your back! I have been with them for years and have always slept peacefully knowing that my Wordpress backend is Safe and Secure. Thanks again guys, you rock. Highly recommended.

I requested a series of updates to our website as the organization's leadership changed in June 2022. The response was fast (turn-around-time faster than stated/expected)! When several minor edits were then identified by Board members upon their review and i provided to WP Buffs, Ernesto Montejo WordPress Engineer, addressed the same day! Very pleased.

I've been a client of WPBuffs since the beginning. I think it has been 5 years? Maybe 6? I wouldn't trust anyone else to manage our Wordpress. They make it so easy and it's so cost effective. If you're considering WP Buffs, just stop what you're doing and do it. You won't be sorry!

We just signed up with WPBuffs after spending several months recovering from a hack of our website, which is a significant conduit for our business. I have been impressed by their speed and thoroughness; after retiring from 50 years in the application development trade, that's a welcome surprise. I am also impressed by their technical prowess.

Onboarding was lightning quick and after a few days, our Website is running quicker than lighting!
From a 2s loading time to a 0.5s loading time, we're blown away!

Very professional, and quick to make any changes our website needs.

Buffs has your back. Quick, consistent, quality work. Nothing but great results.

Great support from Buffs. They get back to you quickly and solve the issues quickly. Always friendly, they do their best to help, even if it's not strictly in their remit.