WTA Reviews 10

We got Indian Wells no problem.
But I have three issues with wtatv.com
One is that (unlike ATP tv tennis) sometimes the commentary is so excessive that watching a match becomes about the opinions and knowledge of the commentator about other matches, other players, the world. We often have to turn down the sound but then you don't hear the play or the crowd.
The second problem is that if you click on "videos" this defaults to "all" so that you are shown a list of matches you could watch, but you are also given the option of viewing the POST-MATCH INTERVIEW so of course you can see WHO WON THE MATCH. We got round this by ensuring the browser went to the videos page adding ?category=full-replays which removed the post-match interviews. Unfortunately over the last 2 weeks however, this address has relocated to the home page, so the only way to get to "videos" is to use the link at the top and this shows "all" including WHO WON THE MATCH you are about to watch!
The third problem is with customer service because you do get the automated response but I'm sure nothing actually happens. I've been complaining about these things for years and nothing has happened.

No Indian Wells live stream is available, you won’t even find a schedule for the event. By clicking on the title of tournament you’ll see the message “Sorry, we couldn’t find any result that match your search. Please try again “
And again and again.
And the worst thing is that there is no way to contact WTA tv staff directly. You can only fill out some form they offer and submit, then you’ll receive automatic notification that they received your message, and that actually it. No one helps you. They are good only with one thing - charging customers’ banking cards fast and with no problem.

The worst website in history. What a joke!

I have been trying to unsubscribe from this service for 4 months and they ignore my unsubscribe requests.
Every month they take another fee and I cannot get them to stop.
Do not understand any circumstances sign up for this scam.

I left my purse on a Paratransit bus. I called, and they found it, and told me to go to the station to pick it up. When I got there, I was very frustrated that my purse had not made it to the station yet. Mr. Geoff Beaumont was the supervisor, and He immediately reassured me that we would figure it out, and we did. He went above and beyond reuniting me with my purse quickly and was very kind and compassionate when doing so. I can not say enough about the wonderful customer service this company gives.

They collected new fees/new subscription 2024-2025 even though they have confirmed that WTA TV is not available in my country since 2024. They never replied for my on my reclamation, even after several reminders.

I've been using WTA-TV for several months now. Frustrations are central to my overall experience:
- Image quality is poor, often lagging despite good internet connection;
- Always having to manually refresh the page to keep watching a match (while having to log in again because the UI is poorly designed), how inconvenient;
- Other times the entire broadcast for an important event is completely down.
I do not recommend and hope issues are being addressed.

These thieves collect fees even though they have confirmed the termination of the subscription. This isn't the first time.

I am a big fan of women's tennis and signed up for this streaming/on demand service in August 2023 to be able to watch a specific tournament. Expecting to watch many other tournaments, I took a year's subscription. I was dismayed when the on-demand videos didn't function properly. The quality was erratic, and in some cases so poor that we couldn't even see the tennis ball! In other cases, the recording was faulty and simply stopped halfway through the match, only to restart after the match was over, with no way to watch the rest of the recording. I wrote to the company to ask for a refund. The company representative who responded - as far as I could tell, a tech person - condescendingly explained the difference between streaming and on-demand to me (which was not a question I had asked) and told me that my internet provider must not be good enough for the basic requirements of their website. This was not possible, I explained, as we regularly stream/watch recordings on demand on other high-profile sports websites and have the best internet service you can purchase in Canada. I restated my experience and asked again for a refund. This went back and forth a few times, with the WTA TV rep insisting that the problem must be my fault. Eventually I requested that the matter be escalated to a manager, which the rep effectively refused.

I am out over $100 for a faulty website that does not provide the service it claims to provide. I'm very disappointed about the wasted money, frustrated by the condescending customer service, and perplexed by the the simple fact that anyone wanting to watch men's tennis will encounter no such issues.