1 star is still one too many! Ordered and paid deposit back in September 2023 (£900) booked survey and work for November and didn't turn up. Then again when rearranged, apparently didnt have time t... Toon meer
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Ordered nine doors from doorz ltd in Bury, second lot for upstairs the joiner tells me he got the wrong handles but would fit and replace week after. Nine months on excuse after excuse, they did not... Toon meer
Bought a 'hardwood' external door. Turns out it's 'engineered hardwood' which actually means it's engineered chipboard with a thin veneer of hardwood. Absolute rubbish. Find that the inf... Toon meer
I ordered a door on the 21st September, paid nearly £40 for delivery and it still hasn't arrived; it's due on the 23rd October. That's over a month! The attitude of Ian, who I spoke to a couple of ti... Toon meer
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Great service,timely deliver, good quality goods - what else could I wish for?
Very easy to deal with and quickly responded to my e mail question.
Very good service and no hassle.
Unreliable and Delusional
To date my order has not been delivered. It was supposed to be yesterday. On complaint to Kershaw Doors I received a response email explaining the high level of customer care satisfaction with the company and how their agent had tried to deliver to my "bungalow". I. I don't live in a bungalow: 2. I was in all day: 3. no note left to prove attendance. Is it me or has the definition of customer care changed?

Antwoord van Doors Ltd
Quick Delivery
I have not opened the packaging yet but the doors arrived quickly which is cool service. If the doors are pristine then Kershaws deserves 5 stars
Unique and Unusual
We were looking for a door to finish a project. We had been round all the usual DIY superstores and whilst some of the doors we looked at were lovely and would have done the job, none had the wow factor, so we decided to try online and came across Kershaws. It proves the point that if you want something special you need to go to a specialist. The choice, the price range and the sheer scope of unusual designs was staggering. We never knew you could get such a variety of designs for doors. We selected and paid for the one that caught our eye. The process was quick efficient and everything happened when we were told it would. We are extremely satisfied with our selection and everyone has commented on the door. Excellent product and service.
Door Experts par none with good communications
If you want a door at a competitive price then go to Kershaws. Good door knowledge-base with excellent communications and trustworthy staff
Very easy to deal with and fast.
Supplied us with around six doors accurately and on time as requested. Also very keen pricing.
Can well recommend.
excellent communication, excellent service, excellent products
I needed various sizes of internal doors and Kershaws Doors met my needs. I found the type of doors I wanted at the right price and they arranged courier delivery too at a reasonable charge. I am very pleased with their service and recommend this company for their customer first attitude. Excellent all round.
excellent service
I was very impressed at the service given and the door arrived exactly on the date given on my initial request. Also the door is of excellent quality and I am very happy.
Spot on in every way
Very friendly informative service with excellent product and support
A great door
This door was ordered as I have a strange sized frame. This door was the closest I could get without having one made. The door is a good weight and well made. It came with all the fittings needed and clear instructions on how to hang it. The only thing not included was a handle, but saying that I would have bought one to match the rest of the house anyway. I would happily order agin from kershaws.
Many thanks
Problem free service
Easy , faultless service . My new doors look lovely.
Fantastic service, friendly helpful staff.
I have nothing but praise for Kershaw Doors, the friendly helpful staff did all they could to help me with my quest to choose the right doors for my home. I am so pleased with the way they look.... And would definitely recommend Kershaw's to anyone that needs new doors. Thank you
Very helpful advice and excellent quality door and prompt delivery.
I would use this company again and would not hesitate to recommend to a friend.
excellent service / product
highly recommended, will definately buy from again
Incredibly helpful and great customer service
I purchased 8 internal doors from Kershaw doors, and wanted to make sure I had everything right, so had a number of phone calls and emails with Ian before I bought them. On their arrival I was very pleased with the doors, although one was slightly damaged on the corner, which had probably been done in transit. I then found, having read the leaflet attached to the doors, that the doors could not be trimmed more than 1/4 inch, but as our doorways were not standard size, I needed to cut them more than this. I was very upset at the thought (and cost) of having to return them. I spoke to Ian again and he was very reassuring, and went to great lengths to find out how I could get around this problem, and came up with a solution that I was happy with. He also offered me a partial refund on the damaged door, no questions asked, nor evidence needed, and I was very impressed with his fantastic customer service. The doors are not yet fitted as I need a good carpenter to sort them out (!), but I am very happy with the wonderful service and support that I have received from Ian and Kershaw Doors. Highly recommended :-)
Good service. Product could improve
The doors were competitively priced and arrived within the time period promised but when installed, the track was not too good. So the doors are loose. They also don't close fully because the screws used for the hinges. Are too big and protrude.
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