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Beoordeeld met 1 van de 5 sterren

1 star is still one too many! Ordered and paid deposit back in September 2023 (£900) booked survey and work for November and didn't turn up. Then again when rearranged, apparently didnt have time t... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered nine doors from doorz ltd in Bury, second lot for upstairs the joiner tells me he got the wrong handles but would fit and replace week after. Nine months on excuse after excuse, they did not... Toon meer

Beoordeeld met 1 van de 5 sterren

Bought a 'hardwood' external door. Turns out it's 'engineered hardwood' which actually means it's engineered chipboard with a thin veneer of hardwood. Absolute rubbish. Find that the inf... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered a door on the 21st September, paid nearly £40 for delivery and it still hasn't arrived; it's due on the 23rd October. That's over a month! The attitude of Ian, who I spoke to a couple of ti... Toon meer

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Beoordeeld met 2 van de 5 sterren

Unreliable and Delusional

To date my order has not been delivered. It was supposed to be yesterday. On complaint to Kershaw Doors I received a response email explaining the high level of customer care satisfaction with the company and how their agent had tried to deliver to my "bungalow". I. I don't live in a bungalow: 2. I was in all day: 3. no note left to prove attendance. Is it me or has the definition of customer care changed?

23 juli 2014
Review zonder uitnodiging
Logo Doors Ltd

Antwoord van Doors Ltd

We have investigated this delivery with the agent and this is their reply -
“The driver attempted to call the customer on the 22/07 at roughly 2pm to give a 1hr pre-call. There was no answer and the customer didn't call back to advise if they were in the property or not.
The driver arrived onsite one hour later, to a property which he said looked like bungalow (driver was never inside the property so doesn't know if it was a bungalow simply that it looked like one) he also mentioned the customers white estate car parked outside.
The driver knocked on the door with no reply, and tried twice more while waiting 15mins onsite with still no answer. After receiving no reply to the phone call or to them knocking on the door, the driver moved on to his other deliveries.”
I would also add - this was a pre-booked delivery, where the customer was expecting the goods, the transport company would not leave a missed delivery notice, but would have supplied a POD (proof of delivery) if the customer had been in to receive the items.

Beoordeeld met 5 van de 5 sterren

Quick Delivery

I have not opened the packaging yet but the doors arrived quickly which is cool service. If the doors are pristine then Kershaws deserves 5 stars

21 juli 2014
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Unique and Unusual

We were looking for a door to finish a project. We had been round all the usual DIY superstores and whilst some of the doors we looked at were lovely and would have done the job, none had the wow factor, so we decided to try online and came across Kershaws. It proves the point that if you want something special you need to go to a specialist. The choice, the price range and the sheer scope of unusual designs was staggering. We never knew you could get such a variety of designs for doors. We selected and paid for the one that caught our eye. The process was quick efficient and everything happened when we were told it would. We are extremely satisfied with our selection and everyone has commented on the door. Excellent product and service.

19 juli 2014
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

excellent communication, excellent service, excellent products

I needed various sizes of internal doors and Kershaws Doors met my needs. I found the type of doors I wanted at the right price and they arranged courier delivery too at a reasonable charge. I am very pleased with their service and recommend this company for their customer first attitude. Excellent all round.

13 juli 2014
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

excellent service

I was very impressed at the service given and the door arrived exactly on the date given on my initial request. Also the door is of excellent quality and I am very happy.

21 juni 2014
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great door

This door was ordered as I have a strange sized frame. This door was the closest I could get without having one made. The door is a good weight and well made. It came with all the fittings needed and clear instructions on how to hang it. The only thing not included was a handle, but saying that I would have bought one to match the rest of the house anyway. I would happily order agin from kershaws.
Many thanks

11 juni 2014
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service, friendly helpful staff.

I have nothing but praise for Kershaw Doors, the friendly helpful staff did all they could to help me with my quest to choose the right doors for my home. I am so pleased with the way they look.... And would definitely recommend Kershaw's to anyone that needs new doors. Thank you

7 juni 2014
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredibly helpful and great customer service

I purchased 8 internal doors from Kershaw doors, and wanted to make sure I had everything right, so had a number of phone calls and emails with Ian before I bought them. On their arrival I was very pleased with the doors, although one was slightly damaged on the corner, which had probably been done in transit. I then found, having read the leaflet attached to the doors, that the doors could not be trimmed more than 1/4 inch, but as our doorways were not standard size, I needed to cut them more than this. I was very upset at the thought (and cost) of having to return them. I spoke to Ian again and he was very reassuring, and went to great lengths to find out how I could get around this problem, and came up with a solution that I was happy with. He also offered me a partial refund on the damaged door, no questions asked, nor evidence needed, and I was very impressed with his fantastic customer service. The doors are not yet fitted as I need a good carpenter to sort them out (!), but I am very happy with the wonderful service and support that I have received from Ian and Kershaw Doors. Highly recommended :-)

22 mei 2014
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good service. Product could improve

The doors were competitively priced and arrived within the time period promised but when installed, the track was not too good. So the doors are loose. They also don't close fully because the screws used for the hinges. Are too big and protrude.

18 mei 2014
Review zonder uitnodiging

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