1pMobile Reviews 19.889

Got a rather demanding email saying my account needed topping up by 54p or would cut the service, when I tried to login using the mobile number and email they sent the message to, said details not recognised even though carefully entered. No other options to top up given nor any way to gain help given in the email.

I initially planned to move 3 business mobile phones to 1pMobile, so I opened an account and paid £15 to test the service.
I received login details, but as soon as I tried to access the account, it was blocked with a “Security Alert – Suspicious Activity Detected” message. Since then, I have had zero access to the service.
I contacted both support and their security team multiple times, but after 3 days there has been no response at all.
At this point, I have paid for a service that I have not been able to use even once.
Based on this experience, I’m reconsidering switching providers entirely and it makes me understand why businesses often stick with more expensive providers like BT.
I have now raised a PayPal dispute due to non-delivery of service. I will update this review if the issue is resolved.

I’ve been on 1p for a couple years now after leaving Vodafone and it’s been great tbh. I get EE level connection with them, never really had any major issue.

It’s certainly a no frills network, you can port your number easily but for the EE network at a small cost, I find it to be the best value one there is as I don’t care about anything else. No locked in contract, can leave anytime you want.

[tip] seems to be people complaining about a certain issue but when i went abroad, i just ended up using a holafly esim as was outside of europe and it worked great for me, i got back home and continued with 1p.

Impossible to contact on the phone, emails are not answered. I cancelled.

Changed over to 1p Mobile from EE after a huge price increase this year, brilliant experience so far with easy process for phone number porting. The coverage is great and so are the data speeds offered, all in all a great MVNO with great prices. I would recommend the switch.

The app and website crashes regularly. Furthermore, phones aren't answered and emails are ignored. I very much regret ever joining them and will switch at the earliest opportunity.

I used all of my data whilst on holiday and although the website is down more often than it is up and is the only way to add more data boosts, I finally managed to do so.

Even though this boost was charged for and showing on my account, it has never worked and I have been left without any data on my phone for days. Support did respond to say that they were experiencing issues, and that the issue was fixed but it was not and subsequent requests for support were ignored.

This is the first time in 30 years of owning a mobile device that I have been left with no service due to a 'technical issue' so I've had no option but to order a connection with a competing provider and my number ports to them next week.

A customer lost due to 'technical issues' and little to no customer support. I would avoid if you value a reliable connection.

I had 2 phones on Tesco mobile (using the O2 network) for many years, however, both had connection issues, either dropping in and out of the signal during a conversation or just cutting out completely. I contacted Tesco mobile on numerous occasions without a resolution so they agreed to release me from my contract without any penalty.
After researching the best signal provider for my area I established that EE would be the best option. I chose 1p for an even lower monthly cost and my wife has relatives in Australia who only use mobiles and 1p provide a service to Australian mobiles at a sensible cost.
After several weeks of use we've not experienced any of the signal problems. Result!

The main one that is so usefull is that it is plain and very easy and simple to activate eneything to do with your account including deataild itemised biiling for your calls data and texts.the recepshion is toterley unberleavable it is using ee tecknolagey and all there masks i am very happ with this network and the main thing it is very cheap to run you can get one of thefe 50gb pacages for onley 10 pound every 30 days and if one mounths you cant aford to pay you dont have to it still works the recepshion is fantastic it is so srong and clear and so stable.i am a very very 1pmobile custermer.dont miss out you wont look back.take care..

So far so good! Changed my SIM only to 1p mobile recently and it was a smooth transition with a better deal all round for less money. No problems as yet so I'm pleased!

Really good sim card for a tracker, excellent as only a penny a text so works good for these 👌

To transfer it was easy and trouble free, and the coverage is pretty dam good.

Seems good so far and can get 5g where I live. I was with sky before but the signal was terrible at home and elsewhere so wanted to try this and it is cheaper. Used a pac code to keep number and will be moving kids over to it now too. Will be trying the roaming in a couple of weeks on holiday

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as it is quite often unavailable.

So far so good. Better than my previous provider

Bought 1p mobile sim best price monthly contract very easy to transfer mobile number and service brilliant 👏

Easy to join and transfer from old network. Yet to find out how good coverage is.

Having been with another major network I was becoming increasingly frustrated by the poor coverage in my area of West Lothian, with phone calls dropped and poor internet access. I’ve found 1pMobile to be far more reliable since activation, it’s still early days but so far it looks promising, the price too is very competitive. 👍🏻

Been trying to contact support by email, form and phone for 5 days, no data, they sent an email ask me for more details i sent screenshots but nothing, silence. Dont use them, they dont deliver. Will be cancelling

I'm generally happy with the service from 1pMobile. Coverage and speed seem better than I used to receive from both SMARTY and Asda Mobile. My only slight gripe is that currently (12/4/26), there is no simple usage indicator to show the percentage of the 14GB roaming allowance you have used.