1st Class Medical Reviews 194

Alex made everything work for us.

Emily was very helpful, friendly, and professional in every way.

The sales person Collin was very helpful in helping me get a portable concentrator within my budget. He was very professional and knowledgeable. He was also very respectful.

Chris was very patient and answered all my questions with knowledge and confidence. He told me I have a 30 try out which sealed the deal.

Ease of purchase from salesman Mr. Lorenzo Castaneda

Cameron was very professional, easy to understand and he was able to help me through the process.

Collin, Made the whole experience of me getting a new updated oxygen very easy. I really appreciate, his time, kindness, and patience with me. Sincerely, Christina K.

If I could give a Zero Star I would. Worst customer service ever. Received a $2500 unit that did not work on the plane and batteries failed. Returned the unit for a full refund. Had the nerve to charge a restocking fee for the machine that could have killed my husband during the 6 hour flight. Filed a complaint with the BBB. They charge the restocking fee if you do not return in 5 days. Impossible if you receive it, use it, it fails and want to return it. Will never get back in 5 days. Terrible!

Emily was the representative who helped me. She was so informative about the products available and which POC was the best choice for me. She was so positive and friendly, it was a pleasure talking with her.

Jake was very nice and very helpful.He was able to help me find what I needed at a good price . I appreciate it and will return for future purchases.

My experience with Emily was great
Very easy to understand and follow along . Thanks so much

The young man I worked with by the name of Josh was so helpful and understanding.

Josh Simpson was the company representative that I was in contact with on 3 occasions over 3 days. He was very knowledgeable, professional, and patient.he explained everything that applied to my needs including oxygen concentrations, FAA approval , & the need for physicians prescription. My pulmonologist had already given me a prescription so the order was easy to place. Thank you Josh for all of your really helpful knowledge.

Jake is pleasant, well informed and didn’t waste my time.

Chris was very helpful in helping me select the right concentrator for my needs and to fit my budget.

Collin was extremely helpful and well informed. I Am pleased with his customer service.

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that suited my needs.
After talking with Collin this morning I decided that since I was the one going to be using the device I should be the one to choose. Collin answered all my questions succinctly.

If I could give 0 stars I would. I bought a unit 3 months ago for over 2000 dollars. The unit has a 3 year warranty and is already messed up. I called for the warranty issues and the lady rudely told me that they won't honor the warranty and that I will have to pay for the repairs out of pocket. Unfortunately I'm a disabled veteran that can't afford to fix or buy a new unit. Please save yourself a lot of headaches and don't use this company!!!

Josh was easy to communicate with. He didn’t anticipate what I was going to say and answered my concerns. Thanks Josh.