99 Bikes UK Reviews 

I purchased an Ebike in Jan 2023, all was good until couple of months ago when the bike started making a knocking sound from the cassette, i contacted 99 bikes and they agreed to look at it,i told them in an email and over the phone where the noise was coming from, they had the bike for a week, contacted me to say it was fixed, their diagnosis was that the pedal was loose and this was causing the fault.
I got the bike back and on the same day went on a 11 mile bike ride, after 5 miles the fault returned worse.
I contacted 99 bikes again to say the bike was not fixed as the fault had returned, they then asked me to take it to a local bike store for a second opinion as the nearest 99 store to me was over 90 miles away.
I informed 99 bikes i would not pay for repairs to the bike, they said they would sort that out once a diagnosis was complete.
Leisure lake bikes found the fault was a faulty cassette at the cost of 75 pounds which i paid for, now the bike is fixed.
I emailed 99 bikes and now they have gone back on there word saying it was down to wear and tear and then quoted me the policy from the cannondale website.
Three of their technicians look at my bike and could not fix it.
The aftercare from this bike store was shocking and would not purchase from them again,

Fantastic service from start to finish from Adam in the Chichester store. Thank you from a delighted customer.

Needed a new helmet - was helped in decision making and very attentives ales person - Thank you!

Excellent friendly/knowledgeable/professional in-store support during both visits and prompt availability of the bike purchased. Also there was a good selection of bikes to physically view, something that is becoming less and less the norm. More initial tuning of the bike required than expected, especially gearing but not enough of an issue to cast a shadow over the above mentioned customer service and bike availability.

Ordered a bike via a CTW scheme, took ages to be delivered… really poor communication

Great service

Very pleased with the service the staff gave me, very approachable and happy to help, and very informative on said product

Fast service,great sorting out the exchange can't ask for anything better

I was approached by a friendly member of staff who helped me decide what purchase to make. I could not decide so they explained how they use the 100% brand of cycling gloves. I purchased them and used them for a few rides and they were excellent did exactly what the staff member recommended.

Very helpful staff - checked + confirmed all items were available + in stock prior to ordering online (items were purchased via cycle to work scheme)
Good concise info provided on shipping + prompt delivery.

Bought a Scott Addict 20 on cycle to work scheme on line. So required the usual admin to get bike ordered, this was a seamless experience with Phil at Southampton. Bike was shipped out in no time & was exactly as it should be. However, after 20 miles front wheel developed a clicking noise. Contacted Phil who was very helpful, suggested I take the wheel to local Scott dealer to get it looked at. It couldn't be fixed & required replacement. Phil opened a ticket with Scott, 2 days later I had a replacement wheel set. Excellent service, communication with 99 bikes was very responsive, nothing was too much trouble. Very impressed, 99 bikes at Southampton & Phil are highly recommended.

Great service, friendly and helpful.

Very helpful team . Very pleased with the whole process of buying a new bike . All set up and nothing seem to much trouble for them .

Easy ordering, prompt delivery

Would have been cheaper on line, but you can beat going into a shop and picking up your item!

Exactly as ordered and a very prompt delivery! Thankyou very much

The whole process went like clockwork. The bike had been prepped & lubricated for me to put together

Great service and very helpful all round.

Great service sorted my gearing and good knowledge of the pump I bought