What absolute legends the lads are in this shop, we had to take a detour on our route as Rear spokes were damaged and wheel was rubbing on frame. The lads quickly inspected it issue and took it out ba... Toon meer
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Lees wat reviewers zeggen
Was on a bike cycle from Basingstoke to Bournemouth and a mates bike had a big malfunction, the legend Adam managed to give us a quick fix and got us on are way. Massive life saver
Another fantastic experience with the great southampton 99 bikes team. They are also polite, willing to help and share some of there amazing knowledge as well as offering the best prices and quality... Toon meer
Placed an order before leaving for holiday, 3 weeks later it hadn’t arrived. Asked for an update and then received an email saying my order has been cancelled. No explanation given.
Bedrijfsgegevens
Geschreven door het bedrijf
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Contactgegevens
150 Commercial Road, SO40 3AA, Southampton, Verenigd Koninkrijk
- 02380 864832
- help@99bikes.co.uk
- www.99bikes.co.uk
4,2
Goed
3K reviews
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A big thank you to 99Cycles
A big thank you to 99Cycles. I bought an electric bike from them in Sep and started to have a few problems in Dec. I took it in on a Saturday and, even thought the workshop isn’t open on a Saturday, they fixed it! I can only get in at a weekend so was expecting a week without my bike. Amazing service and clear explanation of what the problem had been and how it had been resolved. My bike feels like new! Thank you so much
6 januari 2024
Review zonder uitnodiging
Antwoord van 99 Bikes UK
Thanks for your review Sharon, really glad we could help!
Antwoord van 99 Bikes UK
Thanks for the review Pablo!
Highly Professional and Consistently Helpful
Called in this morning to run a reset on my Scott E-Bike. Adam and Jordan were super helpful as they always are. It is always a pleasure to call in for service, accessories and general advice. I have used 99Bikes, formerly Hargreaves for a few years and their professionalism, friendly and helpful advice has never failed. Thank you guys for your help and consistent service! Dr. Shaun McCarthy
4 januari 2024
Review zonder uitnodiging
Antwoord van 99 Bikes UK
Thanks for your review Shaun we really appreciate it. As always, more than happy to help!
Great!!!!!!
Great service, great advice, great choice, great products and great price, plus ready for collection quicker than expected, then kindly held for Santa to collect.
What more could you want.
3 januari 2024
Antwoord van 99 Bikes UK
Thanks for the review James we really appreciate it
Fantastic purchase from 99 bikes
Fantastic purchase from 99 bikes. Great bike great price. Happy child for Christmas
3 januari 2024
Antwoord van 99 Bikes UK
Thanks for the review Lee, glad your child likes their new bike!
Appalling customer service
Earlier this year I spent £1000 on a new bike and accessories. When I got the bike home the drive train was very rattly and noisy in certain gears. No matter I thought I have the free check up coming up. I took the bike in and reported the fault and after it had been checked out I was told that the rattling was due to the fact that I wasn't changing gear properly and the rattle was because the chain was between gears as I wasn't making sure it was in gear properly. I have been riding bikes with derailleurs for 45 years and I know what it sounds like when the chain is between gears so i know this was not the problem. I wouldn't have minded this patronising remark if the rattle had been fixed. As soon as I got home I rode the bike and it was still noisy. I tried to contact the shop via their online contact form immediately afterwards (in September) and I am still awaiting a reply in December. The bike has been in my garage ever since as I can't bear to ride it with the noise coming from the drive train. I will have to take it to a proper bike shop and incur the expense of getting it fixed. Amazed at the shocking level of customer service at 99 Bikes.
10 september 2023
Review zonder uitnodiging
Antwoord van 99 Bikes UK
Hi Jono,
Thanks for your feedback and sorry to hear this. We have searched through our customer service emails and cannot find any record of you having contacted us to raise your concerns.
Please contact us via websales@99bikes.co.uk so we can get this issue resolved for you. We'd love to have the opportunity to change your opinion.
Thanks,
99 Bikes UK
Electric bikes
I have nothing but praise for Chris, James, Mike, Tom, and the rest of the team. They gave me great aftercare when I bought two electric bikes. I needed a rear mudguard and pannier rack. It took some time but they sorted me out in the end. Well done Winchester 99 Bikes staff
4 december 2023
Antwoord van 99 Bikes UK
Hi Gerry, thank you very much for the review, we really appreciate it!
Antwoord van 99 Bikes UK
Thanks for the review we really appreciate it
Really good communication and advice
Really good communication and advice. Delivery super fast and competitive prices.
8 december 2023
Antwoord van 99 Bikes UK
Thanks for the review Neal!
Fabulous experience today
Fabulous experience today, from an initial phone contact looking for advice to a great in store experience. Knowledgeable and friendly staff even helped me load my bike back onto my car. Thanks 🙏
10 december 2023
Review zonder uitnodiging
Antwoord van 99 Bikes UK
Thanks for the review Sally, glad we could help!
Phil in customer services went the…
Phil in customer services went the extra mile with a query I had and for that reason alone am more than happy to recommend 99bikes. Top quality service.
8 december 2023
Antwoord van 99 Bikes UK
Thanks for the review Kevin, really appreciate it
Really friendly staff who go out of…
Really friendly staff who go out of their way to be helpful. Thank you Carl for answering all of my questions.
8 december 2023
Antwoord van 99 Bikes UK
More than happy to help!
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