Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fabric arrived in good time and well packaged. I was nervous about the quality - no need, really geat! Super colour and weight.
Bedrijf heeft geantwoord
Thank you so much again to Ru, a member if staff, at Manchester who found my phone today and kept it safe until I came back in a panic hoping it was still there and it was. Ru had put it behind the co... Toon meer
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Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk
Contactgegevens
Abakhan Fabrics, Coast Road, Mostyn, CH8 9DX, Flintshire, Verenigd Koninkrijk
- 01745 562100
- help@abakhan.zendesk.com
- www.abakhan.co.uk
4,4
Uitstekend
487 reviews
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I made a silly error by ordering items…
I made a silly error by ordering items twice and emailed Abakhan in order to cancel one order. First thing on Monday morning (today), I had an email saying the order was cancelled and the refund on its way. Very good customer service!
27 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad we managed to resolve the issue for you. We hope you enjoyed your shopping experience with us.
Team Abakhan
Excellent company
Excellent company, beautiful fabric at unbelievably low price with fast delivery, have used twice within a couple of weeks and will definitely use again
20 januari 2025
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Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your shopping experience and found what you needed.
Team Abakhan
4ply cotton thread
I have been buying the scheepjes 4 ply cotton thread. The range of colours are great and the quality of the thread is great to work with.
Delivery is cheap at £1.99 for under a £30 order too.
Very happy
4 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your shopping experience.
Team Abakhan
Best customer service
I have been using Abakhan for over 25 years. They are my go to for fabric and accessories. I love everything about them and I am signed up to their newsletters, so get advanced notice of sales, I have always found the staff to go above and beyond. I contacted customer services today about an issue I had, which I hasten to add was my fault and needed help in resolving it. I was supported very quickly by David from customer services, who quickly contacted me. He was very efficient and extremely helpful in getting the matter resolved. Thank you so much.
24 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you were happy with the service you received and we will pass your kinds words on to David.
Team Abakhan
Easy ordering, exactly what I wanted
Easy to order and arrived within the date given , well wrapped. The material was exactly as advertised and also felt as I expected. Really pleased with my ordered. Really looking forward to recovering my dinning chairs, I’m sure they will look great. Thank you.
13 januari 2025
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Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you found what you needed. Remember to share a photo with us once your chairs are finished.
Team Abakhan
Online Customer Services
Excellent and prompt customer advice and service. My queries and problems were sorted out in a friendly and efficient manner.
23 januari 2025
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Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your experience at Abakhan.
Team Abakhan
Yarn Order
Ordered Tuesday and Parcel arrived Thursday. Email and asked if they could try and match a lot number and they did !! Excellent service from beginning to end and will definitely use again when ordering yarn
21 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your shopping experience.
Team Abakhan
Very good customer service
The online voucher didn't arrive to the inbox of the recipient, however Abakhan were great in making up for this, including swapping the online voucher for physical gift cards. Very helpful and positive tone in communications, so it made up for the initial inconvenience.
22 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad we could help and enjoy spending your gift cards!
Team Abakhan
Everything I needed
Easy website to navigate. Quick and cheap compared to other places I looked. Needed a very specific type of yarn but had a wide range to choose from. I will be buying from then again
15 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
Delivery on time
Always get things on time , good products thanks
20 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
Go into shop frequently but recently…
Go into shop frequently but recently did an online order.
After 5 days of no dispatch email I contacted them. Strangely my order was being dispatched that day with 2 of the 5 items OOS. I wouldn't have bout the other 3 items if this was the case as I needed all items for a project.
20 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
We are sorry your shopping experience was not as expected. We aim to contact customers as soon as possible with any problems that occur with an order. We do hope you will try another online order with us in the future.
Team Abakhan
Creative shopping made easy
Easy to find what I wanted (at a reasonable price too) so simple to order and speedy delivery, what’s not to love?
15 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
I always have a good experience whether…
I always have a good experience whether I shop online or in store.
Range of products is great.
11 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your feedback, we are glad you enjoy shopping with us and look forward to seeing you again soon either online or in-store.
Team Abakhan
Unfriendly staff
This shop always has good quality materials at cheap prices HOWEVER the staff can be very unfriendly and insist on finishing at exactly 4pm even if the customer is in the middle of a purchase. Also I spent a lot of money and am a loyal customer, but this time I was 16p short of a loyalty stamp. The assistant did not give me the stamp and was very impolite! I would have paid a bit more but the staff put a lot of pressure on us to leave as it was very nearly closing time so we didn't have time. Great materials but awful customer service!
12 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
We are sorry to hear your experience was not as expected, could you please send us further details by email so we can investigate this further. Please email abakhancustomerservice@abakhan.co.uk
Team Abakhan
Beautiful fabrics
Beautiful fabrics, neatly packaged and sent in a timely fashion.
11 januari 2025
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind feedback, we are glad you were happy with your purchase.
Team Abakhan
Lovely fabric but only for upholstery
Lovely fabric but only suitable for upholstery not dress
30 december 2024
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your comments, we are sorry the fabric you ordered was not as described. Could you email us with the fabric which has an error and we can get this rectified on the website abakhancustomerservice@abakhan.co.uk
Team Abakhan
Perfect yarn!
Ordered some yarn from this store, first time ordering from here as I had never actually heard of them before... Sent my order out quickly and the yarn was perfect, exactly as described and just what I ordered. I had trouble finding the yarn I needed from other websites and thankfully this little store had lots of it. Safe to say I'll be shopping here again I'm future!
17 december 2024
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you had a great shopping experience with us and happy you managed to find what you needed.
Team Abakhan
Exactly what I wanted
The yarn was exactly as described and colour was what I wanted. Price was good and delivery was very prompt. Very happy with my purchase and will buy again from this seller
4 december 2024
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you had a great shopping experience with us.
Team Abakhan
Garden Rose material.
I ordered 2 meters of vintage Cath Kidston Garden Rose material. Very reasonably priced & very quick delivery. Fantastic value & service 👏 & prompt reply to my email. A very happy customer 😀
23 december 2024
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you had a great shopping experience with us and happy you managed to find what you needed.
Team Abakhan
Wonderful fabric choices from budget to…
Wonderful fabric choices from budget to high end it's all brilliant, very quick dispatch and non extortionate postage charges that's why I am back again very 😊
1 december 2024
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.
Team Abakhan
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