I tried to give feedback via their customer service address: it was very quickly bounced because they didn't know who I was. This despite having set up an account for the purpose of making a very smal... Toon meer
Bedrijf heeft geantwoord
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Attended the Copy your clothes pattern class yesterday at Abakan Mostyn with Corrie Robinson. This class was sold out with 10 people of various skill levels attending. I didn’t have any pre conce... Toon meer
Bedrijf heeft geantwoord
I buy a lot of craft fabric mainly in-store. But online to when what I need isn't in stock at the Bolton store. It's comes well packaged and delivery is prompt. The staff in-store are always happy to... Toon meer
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This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents)... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk
Contactgegevens
Abakhan Fabrics, Coast Road, Mostyn, CH8 9DX, Flintshire, Verenigd Koninkrijk
- 01745 562100
- help@abakhan.zendesk.com
- www.abakhan.co.uk
4,4
Uitstekend
482 reviews
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Im still waiting for my material
Im still waiting for my material. Every email of there's my messages get sent back. Why can I not contact this company. Are they a scam ?
17 juni 2026
Review zonder uitnodiging
Order not sent and no response or numbers to ring
I placed an order on 1st June with a 3-5 day delivery and have not received the goods, I emailed customer enquires 4 days ago and have had a receipt of email but nothing else. There aren't any numbers to ring to query this, I am very disappointed.
I also have another order placed 10th June and paid for a 2-3day delivery and again have heard nothing. I am commenting on here in response the email asking me to review my order!
1 juni 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your review, and we’re very sorry to hear about the delays with both of your orders and the lack of communication you've experienced.
This is not the level of service we aim to provide. Please contact us directly at marketing@abakhan.co.uk and we will follow this up and provide an update as soon as possible.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience and disappointment caused.
Team Abakhan
A1 service and Quality product
1 juni 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind review.
Team Abakhan
No reply from customer service email…
No reply from customer service email for a week, unable to call to check on status of my order as no phone number !
Rang all the stores to see if they could help …
Have received my order now
Not a great experience and will not use online shop again
22 mei 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your feedback. We're sorry to hear about the difficulties you experienced trying to get an update on your order and the lack of response to your email. We understand how frustrating this must have been, especially when you were unable to find a direct way to check your order status.
We're pleased that your order has now been received, but we appreciate that this does not make up for the poor communication and inconvenience you experienced. Your comments have been shared with our team as we continue to review and improve our customer service and online shopping experience.
Thank you for bringing this to our attention, and we hope we have the opportunity to provide you with a much better experience in the future.
Team Abakhan
What a fantastic company
What a fantastic company. Great range of fabrics at amazing prices and I can’t fault the service. Thank you, I will definitely be a returning customer.
16 mei 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your feedback, we are glad you are happy with your purchase and we look forward to helping again in the future.
Team Abakhan
I tried to give feedback via their…
I tried to give feedback via their customer service address: it was very quickly bounced because they didn't know who I was. This despite having set up an account for the purpose of making a very small order. I tried to tell them that over ten days to deliver was not impressive and I might not try them again. The goods were exactly what I was looking for.
3 mei 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for taking the time to share your feedback.
I’m sorry to hear you had difficulty getting your message through to our customer service team and that this caused frustration. I also apologise that the delivery time of just over ten days did not meet your expectations.
It’s good to know the items themselves were exactly what you were looking for, but I understand that service and delivery speed are also important factors in deciding whether to order again.
Your comments have been noted and will be passed on to the relevant team so we can look at improving both our communication process and delivery times where possible. I do hope you will order from us again in the future.
Team Abakhan
Always leave happy with the experience and products
I buy a lot of craft fabric mainly in-store. But online to when what I need isn't in stock at the Bolton store. It's comes well packaged and delivery is prompt. The staff in-store are always happy to help and give advice too. My girls love to buy knitting and crocheting supplies there too. Always leave happy with the experience and products.
1 mei 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your comments we are glad you were happy wth your order and the service you received.
Team Abakhan
Lovely Blue faced Leicester wool .
Lovely Blue faced Leicester wool which arrived speedily by my favourite carrier, Royal Mail. Thank you.
29 april 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, this one of new favourites! Glas you were happy with your purchase.
Team Abakhan
I needed a paper pattern and managed to…
I needed a paper pattern and managed to find one on this website which was delivered very quickly and in mint condition. Very happy with this service and will use again.
28 april 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your comments, we are glad you were happy with your purchase and the service.
Team Abakhan
Abakan Mostyn
The Abakan store in Mostyn has moved all their wool and craft supplies onto the second floor.
As I disabled person I regularly visit the store for supplies but unfortunately the past 3 visits have seen me leave empty handed.
The lift has been out of order for some weeks now and myself and many others I know who are also disabled are no longer able to shop there.
I generally like to avoid buying on line to support businesses but I will now have no choice.
Petrol is too expensive to waste travelling 20 plus miles to find I am unable to access .
26 april 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulties you’ve faced during your recent visits.
We completely understand how frustrating and disappointing this situation must be, especially when you’ve made the effort to travel to us and haven’t been able to access the products you need.
The lift being out of order for this length of time is not acceptable, and we’re actively working to get it repaired as quickly as possible. In the meantime, we’re reviewing how we can better support customers who are unable to access the second floor, including offering assistance from our team to retrieve items when possible.
We truly value your support and your preference to shop with us in person. If you’re willing, please contact the store directly before your next visit so we can do our best to assist you and ensure you’re not making a wasted journey.
Thank you again for your feedback—it’s incredibly important in helping us improve.
Team Abakhan
I bought 6 balls of merino 4ply… they…
I bought 6 balls of merino 4ply… they arrived quickly… wasn’t sure what the quality would be like as they were a very good price.. wool was excellent 👍..
23 maart 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your comments, we are glad you were happy with your purchase.
Team Abakhan
A great selection of quality products…
A great selection of quality products for knitting, crochet, and sewing. I've been delighted with all of my purchases, and the quality and condition of my items have been excellent. Delivery was prompt and packaged safely. Very happy customer ☺️
21 april 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you are happy with your orders and look forward to helping you again in the future.
Team Abakhan
Attended the Copy your clothes pattern…
Attended the Copy your clothes pattern class yesterday at Abakan Mostyn with Corrie Robinson.
This class was sold out with 10 people of various skill levels attending.
I didn’t have any pre conceived ideas or expectations as I truly (as a total beginner ) had no idea what to expect. It was a very informative and enjoyable day and I learned so much from Corries superb instruction and direction.
It was more complicated than I expected but the support on a 1 to 1 basis made this a very enjoyable afternoon. I will definitely be booking more classes 👍 Thanks Corrie I hope to produce “the garment “ this week.
12 april 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for you kind words, we are glad you enjoyed the class - this was a brand new class too never ran before so we are really pleased to hear it was successful. We look forward to seeing you on future classes with us.
Team Abakhan
I'm trying a second order because I…
I'm trying a second order because I like the material but delivery wasn't quick but could of been royal mail an material was cut very wonky on 1 lot of material but I'm hoping it was just a one off so reordered to see. Just received my 2nd order and materials were all cut good
6 april 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your feedback and for giving us another chance — we really appreciate it.
We’re sorry to hear that your first order didn’t arrive as quickly as expected and that one of the materials wasn’t cut as neatly as it should have been. We understand how important both delivery time and quality are.
While delays can occasionally happen with the postal service, the uneven cut is certainly not up to our usual standards, and we apologise for that. We’re glad to hear you liked the material itself, and we’re committed to making sure your second order reflects the level of quality you should expect from us.
If there are any issues at all with your new order, please don’t hesitate to get in touch — we’re always here to help.
Thank you again for your support
IMPROVE CUSTOMER SERVICE AND FIX THE SLOW AUTOMATIC DOORS!
It's a good place for yarns and fabrics a d stuff but their customer service isn't that good. So the cashier was really rude and was on his phone the entire time and didn't even say anything to me which was quite unfair. And lastly, the automatic door entrance, its soooo slow and when I walked out I accidentally bumped into it and it hurt so they NEED to fix those doors.
9 april 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
We apologise that your visit was not as expected, can you please send details of your visit including the date, time and which store location your visited to marketing@abakhan.co.uk so we can investigate this further.
Team Abakhan
Good quality fabric
Good quality fabric, excellent price and speedy delivery.
31 maart 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you were happy with your shopping experience and we look forward to helping again in the future.
Team Abakhan
Not Good customer service
I missed something off my order but as they could not amend they said I could cancel, get a refund and reorder. I advised cancel and refund. Reordered but I am now still having both orders because they cannot cancel original order. Why offer this as a solution if they cannot deliver.
12 maart 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Apologies for your disappointment, please do get back in touch and we can arrange a return for the order that is no longer needed.
Team Abakhan
I have been a customer at Mostyn for 30…
I have been a customer at Mostyn for 30 years, but I can honestly say today was the most disappointing ever.
Ordered food that came wrong & the waitress argued the toss.
All the doors where out of action so my elderly mother had to walk much further than was necessary & then to top it all, the lift was out of action.
The place looked like it was closing down & the staff acted as though they were indifferent whether we shopped or left.
So very sad, but I can't imagine returning to be treated with that attitude.
6 maart 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Apologies that your visit was not expected, can you please contact us with more details at marketing@abakhan.co.uk so we can look into this further.
Team Abakhan
Outstanding service.
Outstanding service.
Generous measures, promptly dispatched, using Royal Mail so notified of delivery, and delivery secure.
Very pleased :)))
26 februari 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed shopping with us and we look forward to helping you again in the future.
Team Abakhan
First time visiting the Liverpool Abakhan store…
Visited the Liverpool Abakhan store today for the first time. I only had a quick visit as my daughter needed to get home, otherwise I could have spent hours and hours there. Well stocked and friendly, helpful staff. I only bought 6 pre-cut pieces today, but there was a lot of choice and great prices. My happy place! Thank you Abakhan.
28 februari 2026
Review zonder uitnodiging
Antwoord van Abakhan Fabrics, Hobby & Home
Thank you for your kind comments, we are glad you enjoyed shopping with us and that you found the fabrics you needed. We look forward to seeing you again in the future.
Team Abakhan
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