Abakhan Fabrics, Hobby & Home Reviews 

486
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 1 van de 5 sterren

Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Thank you so much again to Ru, a member if staff, at Manchester who found my phone today and kept it safe until I came back in a panic hoping it was still there and it was. Ru had put it behind the co... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Attended the Copy your clothes pattern class yesterday at Abakan Mostyn with Corrie Robinson. This class was sold out with 10 people of various skill levels attending. I didn’t have any pre conce... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Stoffenwinkel
  2. Café
  3. Fourniturenwinkel
  4. Naaimachinewinkel
  5. Naaiwinkel
  6. Garenwinkel

Geschreven door het bedrijf

Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

486 reviews

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4 sterren
3 sterren
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4,4

Alle reviews

(486)

75 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Beautiful Neon Green wool

Beautiful Neon Green wool! So good, I bought it twice. Doesn’t seem to go as far as other 100g balls or would have been five stars.

22 november 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with your shopping experience with us and we look forweard to helping again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Lovely aran yarn,with wool.knits up…

Lovely aran yarn,with wool.knits up perfect very pleased thank you.

24 november 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you were happy with your purchase and look forward to helping again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Wool arrived quickly

Wool arrived quickly, quality same as when purchased in the shop. No issues at all.

22 november 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you were happy with your yarn purchase and look forward to helping again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Good choice, reasonable prices.

Good choice of yarn at reasonable prices. Fast delivery. All good!

20 november 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you were happy with your shopping experience and look forward to helping again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Delivery was very good

Delivery was very good. Material itself had a small sparkle in it which had not shown on line. Neverless the material was of good quality and although i have not use it yet I am looking forward to using it. Well done Abakhan.

5 november 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you liked the fabric and we look forward to helping you again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Excellent value for the blanket kit and…

Excellent value for the blanket kit and separate wool order I've had. Nice quality wool. Easy to order and pay for. Prompt and very cheap delivery.

7 november 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you enjoyed your shopping experience with us.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Order arrived promptly and packaged…

Order arrived promptly and packaged well.

29 oktober 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you were happy with your purchase.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Easy to order and fast delivery and a…

Easy to order and fast delivery and a lot of choice I will definitely be ordering from here again

6 oktober 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you were happy with your purchase and we look forward to helping you again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Excellent service and product

Excellent service and product. Very impressed.

23 oktober 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you are happy with your purchase and we hope to help you again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

A committed Abakan customer now …

After never being quite sure about buying fabric i can’t see/ feel I have to say I’m a bit of a convert to Abakhans wonderful service. I have found all prices really competitive, fabric arrives appropriately packed and in a timely manner. I have never been disappointed. Long may it continue!

20 oktober 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you were happy with your purchase and we look forward to helping you again in the future.

Team Abakhan

Beoordeeld met 1 van de 5 sterren

Every physical shop I have gone to is…

Every physical shop I have gone to is fine and wonderful, but I was left no choice but to order online recently. That seemed fine, as I have ordered from them previously.
However, something has happened with the quality of services at the online warehouse and I am disgusted. Paid extra for next day delivery. Had to email for first next-day order. It seemed no one had thought to pack it until reading it based on the response, but it thankfully still arrived on time.
Had to send a nagging email to actually find out where my second order was, on the day it was meant to arrive - it hadn't been despatched until someone actually took the time to read the email and has only just despatched it this morning.
This morning. It won't arrive until Friday. For some reason, it's at Heathrow.

The person on the other end phrased it as if it had been despatched much earlier in the day, but the timestamp of the email confirming shipment that arrived right after their response disproves this.

It should have been here yesterday, and now my sales will suffer at an important time. I have not been offered any refunds for the now redundant extra postage charge, despite website promises. It is unsincere and foul.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for taking the time to share your experience. We’re sorry to hear about the issues you faced with your recent online orders — this isn’t the level of service we aim to provide, and we completely understand your frustration.

It’s clear that there were delays and communication gaps from our online dispatch team, and we apologise for both the inconvenience and the lack of proactive updates. We also appreciate you highlighting the issue with the next-day delivery fee — you’re absolutely right that it should be refunded when delivery timelines aren’t met, and we’d like to make sure that happens right away.

Please contact us directly at abakhancustomerservice@abakhan.co.uk with your order details so we can process your refund and ensure this situation is resolved promptly. We’ve also shared your feedback with our warehouse and customer service teams to prevent this from happening again.

We truly value your loyalty and the kind words about our physical stores, and we’ll do our best to restore your confidence in our online service.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Both shop and online great experience…

Both shop and online great experience and friendly customer service

3 oktober 2025
Review zonder uitnodiging
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad your shopping experience was a pleasant one.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Excellent value for money

Excellent value for money. Very good quality fabric.

7 oktober 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you were happy with your purchase and look forward to helping again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Emu treasure wool

I bought Emu treasure wool. Very good quality would recommend.

1 oktober 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you liked the Emu yarns. Hope to help again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Great pack

Made some
Lovely Christmas decorations with the tinsel wool pack and pattern . Very happy .

5 oktober 2025
Review zonder uitnodiging
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you liked the new pattern and yarn. We hope to help you again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Excellent delivery quick too

29 september 2025
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your comments - we are glad you were happy with your service and hope to help again in the future.

Team Abakhan

Beoordeeld met 5 van de 5 sterren

Affordable quality fabrics.

I make a lot of my clothes using fabrics from Abakhan. The fabric is usually super high quality. I often don't have to finish the seams (with the jersey), I can wash in the machine and don't need to iron. I am not a professional and know very little about sewing and fabric but I can use a machine so I really enjoy experimenting with the different fabrics I buy from the remnants dept and in the sales. I have learned what works for me and I get complements about my clothes, sometimes after years of wearing them.

14 september 2025
Review zonder uitnodiging
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Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you are happy with your purchases from us and we hope to see you again soon.

Team Abakhan

Beoordeeld met 1 van de 5 sterren

Never got my order

Never got my order. Had to contact them to ask why. Was then told they could not fill the order. Why did they not contact me or say at the start they they could not fill the order. Refunded no problem. Contacted them to ask why they didn't let me know- still waiting for a reply.

13 september 2025
Review zonder uitnodiging
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Antwoord van Abakhan Fabrics, Hobby & Home

We can only apologise the communication was not at a satisfactory level. This will be looked into and we do hope to help you again in the future.

Team Abakhan.

Beoordeeld met 2 van de 5 sterren

Cold and confusing customer service, late delivery

I placed an order that qualified for free delivery, but I chose to pay for next day delivery to get my items quicker. After several days, I received an email from Paypal informing me that my account had been credited for a partial delivery refund and a refund for some fabric. No parcel had yet arrived. A few days later I received an email from Abakhan with a delivery tracking number, which did not work, so I contacted customer services. Eventually my parcel did arrive, but at no point did Abakhan apologise, and the level of uncertainty for so many days made me feel like I might have made a purchase from a scam website. It was very odd. A heads up that my parcel was late would have very much been appreciated. My delivery charge was fully refunded, since my order had qualified for free delivery, but I had to ask for that to happen. It was weird.

8 september 2025
Review zonder uitnodiging
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Antwoord van Abakhan Fabrics, Hobby & Home

We can only apologise that the service you received was not as expected. We aim to maintain great customer service especially when we are unable to fulfil orders. We hope to help you again the future.

Beoordeeld met 5 van de 5 sterren

Prompt replacement of a damaged item

A haberdashery item arrived slightly damaged. I emailed Abakhan and they immediately replaced the item with no fuss. Excellent service as always.

5 september 2025
Review zonder uitnodiging
Logo Abakhan Fabrics, Hobby & Home

Antwoord van Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad we managed to resolve the issue for you. We look forward to helping you again in the future.

Team Abakhan

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