abbotFox Reviews 

I've been stood up three times. I will never consult this company anymore.

An experienced and knowledgeable agent that made me selling experience as smooth as possible. Thank you to Elliot and Jack.

Ethan was so efficient throughout the process of me and my friend renting our first property together. He was professional, yet friendly and I would recommend him and Abbot Fox highly. Thank you!

Me & my partner had a good experience renting our first house together thanks to Ethan in lettings who was very helpful.

These guys help me secure my first ever rental property, could not fault them throughout the whole process.

A great experience hunting for our home. With relocating areas during a pandemic, it was great to work with an agent who listened to our needs so we weren't making needless journeys. Would definitely recommend

I've used Abbot Fox to rent two properties. The first one went relatively smoothly. However, I was charged a £99 holding fee that was never returned to me, nor taken off my rent. I believe this is no longer legal, although I do apologise if this fee was for something else.

Another point I would like to make is that my first tenancy was a minimum of 6 months and as soon as that 6 month minimum period was up Abbot Fox were quick to contact me and ask if I am interested in renting somewhere else. I find this to be immoral business practice as it essentially means that the landlord who has paid to use their services now has to pay to remarket the property if Abbot Fox get their tenant to move elsewhere.

The second tenancy has been a nightmare so far. The estate agent was over an hour late to my viewing. I called multiple times and they said "sorry she's running late, she will be there in 15 minutes" but ultimately this time frame was not met and they just wasted my time. To make matters worse when she did arrive the fob to the main entrance did not work, and after we did successfully gain entrance with the help of the property's maintenance team, she also brought the wrong key to the apartment which meant I could not view the apartment. Instead of viewing the apartment I just requested a video which was sent the next day.

Today I went to collect my keys which was scheduled for 2pm, I emailed Abbot Fox when I got to Norwich and asked if I could come a tad earlier. They then told me that the appointment is in two days, when I had proof that it was meant to be today. Luckily this issue was resolved but is just testament to the poor organisation of this business.

So I finally collected the keys and went to the apartment to discover that it was left in an absolute state. In the contract it said it would be professionally cleaned but it wasn't. Part of the plastering of the wall laid over the floor and there was feaces in the toilet and an array of bugs in the bath. To think that Abbot Fox had been in this apartment and deemed it to be suitable for me to move into really blows my mind, especially in the middle of a pandemic where cleanliness is of added importance. Also, when I did meet the estate agent for the viewing she said "bare in mind that the apartment will be nicer if you move in as it will be redecorated and cleaned" and neither of those statements were true. All in all I was completely misled with this property, the contract was breached as it was not professionally cleaned and now I am left with an apartment that quite frankly is not worth half of the money I'm paying for it.

If you choose to go with Abbot Fox expect to be messed around, overcharged and have a substandard level of customer service. And for those landlords looking to use their services I would advise against it as the likelihood is that they will ring your tenants up when the minimum contract length has been met and see if they would like to move.

Extremely poor!

Worst of a bad bunch in Norfolk absolutely clueless! Last 5 properties I have enquired about to rent “Erh sorry sir, the tenants have decided to stay on “ 5 in a row lol !! More like they know I’m on u/c and illegally refuse my interest! Law breakers along with a good few other agents In Norfolk I’m afraid but these are shocking ! Avoid if ure on benefits

You'll notice with estate agents that the best reviews come from people selling/buying properties. This is because that's where the money is. As a business responsible for managing RENTED properties, abbotfox show a complete disregard for the wellbeing and safety of their tenants. They simply do not have time for us, and consider us unimportant.

When I first rented the property, abbotfox failed to maintain regular contact about the process. It got to the point where it was TWO DAYS before we were meant to move, they had said they had everything they needed, but hadn't contacted us in over a week. I had to call them to make sure everything was in order, and they acted lackadaisically about our impending move and how time sensitive it was, as all moves are.

Then there was the nightmare of the tenancy itself. This was during the pandemic, at which point the owner of the house decided to put it on the market. During this time we had to endure multiple visits from strangers, one of whom didn't even arrive with a mask and we turned away, and one group who arrived after the appointment was cancelled, came in anyway, asked intrusive questions and attempted to enter my room while I was sleeping. This was an appointment pushed by the agency with little regard for whether I consented or not. They showed a complete disregard for our wellbeing, because there was money to be had in doing so.

Overall abbotfox do not care about tenants. I can't speak for those buying and selling, but those people have an asset. If you don't, stay well away.

Been really happy with the process as a whole. Been kept fully up to date by the sales team and they even helped me with negotiating an offer on my next property through a different agent. Would 100% recommend them.

Abbot Fox have been really good but I would like to forewarn anyone dealing with Abbot Fox to be very mindful of if they manage the propert or just the listings. I rented a property advertised by Abbot Fox but through Norwich Elite Lettings managed by Elaine Hunter. There is no website for Norwich Elite Lettings. Elaine Hunter is the worst landlady you could have the misfortune of having. Never replies to calls or emails. When moving in the letterbox needed a key to open it. We were never given the key. Meter readings couldn't be accessed as Ms. Hunter is the only person with a key and as she is uncontactable I didn't once manage to get a meter reading. So all bills were estimated despite repeated requests.

We moved into one of the flats owned by Ms Hunter and you need a keyfob to enter the building we once again never recieved the second key fob to access the building.

Upon checkout we arranged a day and time for the keys to be collected and the check out to be done. Ms Hunter did not even bother to show up! So i had the keys for 3 days after our tenancy expired and heard nothing from the landlady.

I took the keys back to Abbot Fox personally and handed them in.

Then waited and waited and waited. No checkout was ever complete and took over a month to get the deposit released.

The flat was occupied within a week.

Abbot Fox did try to do all they can to contact the landlady but Mrs Hunter was awful very neglectful and a terrible Landlady. So just be aware Abbot Fox are good but if they don't "manage" the property you may end up with a 1 star landlady like Mrs Elaine Hunter of Nellettings (Norwich Elite Lettings)

If I could leave a 0 I would. My partner lived in a property managed by Abbot fox. They entered her flat illegally to do 'repairs', we logged repairs several times and they never dealt with them, we moved out in November and they still haven't returned the security deposit. Furthermore, their cowboy landlord tried charging for a professional clean when we spent £120 on one before leaving the property. They also charged us for picture hooks they told us not to remove and, furthermore, they are trying to charge full damages for a towel rail that we logged the repair of and they never fixed. They are truly the worst estate agents in the Norfolk area and I have no idea how they haven't been shut down. I strongly recommend you avoid this business and look elsewhere, if you have already gone with them be sure to photograph everything and ensure that your deposit is secure/seek legal advice. I have spoken to several members of Abbot Fox regarding these issues since they began and still they have offered no support or justifications. The deposit scheme they use is the worst I have ever known and when we challenged these despicable charges they blocked us out of the account without any way to contact them. Please avoid this business and don't make our mistakes which currently has cost us over £1000.

We had a great experience of AbbotFox in Norwich.
Our initial negotiations when buying the property were handled promptly and effectively.
During the process of buying the house, Elaine provided excellent info and liaised with the vendors to ensure both parties were well informed. I felt we built up a good relationship despite the difficulties if buying during lookdown.
The 'welcome to your new home' bottle of fizz when we collected the keys was a lovely gesture.
I'd definitely recommend AbbotFox.

Really pleased with the service I received from the sales team at Abbot Fox. They responded to my queries quickly, had great knowledge of the area I was looking to buy in, and nothing was ever too much trouble. Would highly recommend and will be using them in the future.

Rented a property through Abbott Fox. The viewing was great and much better than through other agents. They also managed to organise all the paperwork really quickly and kept me updated. Great for any tenant.

Absent throughout application process. Vague and hard to get hold of.

Left waiting outside flat on moving day for hours. They have no idea where my keys are or when they will arrive. Zero help on the phone. Left to cross my fingers and hope.

Worst experience of renting ever.

Thank you to AbbotFox and the team. made a stressful process of buying a house, into an enjoyable and stress free experience. Also, a special thank you to Karen, your honest, open and knowledgeable approach to the viewings was perfect. Wether it was locations, gardens, contracts, house ideas or value for money... etc... just perfect. Thank you very much. Would highly recommend AbbotFox to all my friends and family and strangers who are looking for that grounded approach and that human touch. Thank you once more. 😊

brilliant service from all the team, Elliot and the after sales team were great!

Would recommend. Karen being our viewings rep really made our experience. She was so friendly, bubbly, professional and knowledgeable.

As a first time buyer my purchase was through Abbot Fox. All viewings were arranged very quickly and to suit me. Even multiple viewings of the same property was no problem. The aftercare once the bid was accepted from Elaine was very good with regular updates and queries answered promptly. Would highly recommend the company.