Accent Group Reviews 

My Front door wont lock properly, its the only way in and out . I rang up and the scottish guy on end of the phone says its not an emergency. I had explained im losing money not being able to go out . Terrible at looking after their residents .
Having being refused because not an emergency my door stopped locking even after trying for 30 minutes. Rang up again , female said she put me on hold but phone call was stopped .
Then took 25 mins to get through again, told its been escalated just after 7pm. Its now 10pm . Door still not locking no one arrived to fix it, i have to stay up all night because to scared to sleep with unlocked door . Plus i have to be out at 8am on 11/11/25 what a very unprofessional and uncaring landlord . This has been no good for my mental health. Plus key stuck in lock pity they not as slow when they want their rent . Only one word disgraceful.

Accent housing association are incompetent and dysfunctional and should lose their contract since they don't care whatsoever about their customers. They are incapable of repairs with little maintenance of their buildings. Moreover they have installed very heavy front entrance and exit doors for the housing scheme and have failed to install new net curtains after kingfisher ripped down our net curtains to install new windows. Accent housing association fail tenants with their promises and abysmal customer service

Accent housing association is the worst company in the uk it should be shut down, two and a half years I have gone through hell with this housing association complaint after complaint nothing ever gets dealt with all they care about is you paying your rent on time, they have no duty of care I suffer from a health condition that prevents me for getting up and down the stairs I live in a first floor property if ever there was a fire or emergency it would make it impossible for me to escape and they have duty to rehouse me and they have completely ignored me to the point I had to end my tenancy with them to make myself intentionally homeless just so the council will help me get rehoused, accent will cause you nothing but distresss avoid it if you can take it from somebody who knows

Affordable housing - yes
Repairs are sporadic and poorly executed. 18 months to complete a kitchen! 6 months for the bathroom that has now had the same repair 6 times!!!
Electrics blew and thier advice, 'if you don't help us then we can't help you'. Result, member of family has arrhythmia due to a severe electric shock!

They don't care about anti-social behavior, they don't care if a person has started multiple flat fires instead they re do the whole flat for them, I've been reporting a person for 6 months and nothing has changed and they certainly don't care about mental health of tenants only money and their slow at organizing repairs to properties

In response to accent: I've been contacting you, I've got noise app log all the way to February, interesting there you didn't mention anything about mental health though and how you approach your tenants who are suffering, enact more, listen more, be more proactive other than standard replies I get all the time

Absolutely amazing customer service! Thankyou to Paige Griffiths and Ella Hartley at the Bradford branch for the help I have received. Totally going above and beyond, totally supportive.

A good asset to Accent Group, well done!

In response to the reply below, which is just words.I receive the same parrot response in every complaint letter, that projects blame onto me and showing the words that of accent do not match your actions of ignoring fire safety for years, ignoring gas safety reports for years. Ignoring everything and responding with the same parrot responses that are meaningless. Accent group are a corporate company who does not care about tenant safety and all concerns and complaints raised are responded with retaliation blame and abuse of power.

Reply from Accent Group
A day ago
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and take your concerns very seriously. We understand how important it is for all residents to feel safe, respected, and supported in their homes, and we regret that you feel we have not met these expectations

As the title suggests... I must say, I am 40 years of age, they have the most rudest, inept, unqualified, badly trained, unintelligible, unemotional, and dregs of society of people working for them. I am a SO model house owner. They talk to you, like you are thick, and a liar. They're snag list, honestly, my 6 y o could have done better! The worst people I have ever dealt with... they DO NOT have your back, and treat you terribly, like you are a 2nd rate citizen. I've been called a liar when contractors haven't turned up, all day, and I have been the one accused of not being present. I do not understand the ineptness of their CS services. Genuinely the worst experience I have ever had. Genuinely... not being OTT.

I have been a tennant for many years, and in the main I am satisfied with my home. On the few times I have had to call for repairs, their contractors failed to meet appointments, rescheduled, or failed to show. Company responded with re-set, which was good, but should not be needed.
Latest one was an e-mail saying that a review inspection was to be made, and I drew up a list of very minor things that need attention, not enough to report as an urgent repair, but should be covered by regular maintenance. Only regular things given attention is the gas supply and electrical tests - both required by law. No inspector has been near, so I guess the regular maintenance details will just continue until they are causing major problems, and then I will request urgent attention, and be ready for contractors missing their promises again !!!

Accent group/Housing
Don't look after their tenants, promise to do repairs and either don't do them at all or bodge them! I had years of hell with this housing association and I'm so glad I've moved. The worst! AVOID AT ALL COSTS!! fb group about them says it all and their official pages keep comments turned off on purpose. Only interested in rent! Won't help with complaints taken to a high level they say they will and then don't leave you in dangerous properties, rain water running down walls off a storm 3 years prior and still wouldn't fix roof. Ended up with gas leaks they bodged. Damp, ruined my carpets, wallpaper and fixtures and fittings and wouldn't compensate. Don't move into an accent property its so hard to get out!