Ian Williams Reviews 

Absolute shower of a company decided to turn up at an empty flat 2 doors away in a sheltered housing building at 6am crashing and banging around with no consideration for elderly residents sleeping at that time in the morning, previously two weeks ago working in another flat constantly swearing and shouting throughout the day no consideration for residents having to be in ear shot of foul language and aggressive attitude.

The worst maintenance company . Rude staff. Unqualified “trades” very poor work. I would not recommend Ian Williams to anyone. I’m still waiting for my kitchen to be finished after 2 months. Stay well away.

If i could of gave zero i would of! My Housing association Brighter Places use these contractors..Absolutely diabolical firm.. They attended my property on the 7th September to carry out a few repairs.. Shocking that is all I can say..
They were supposed to change a bolt on garden door..Fix fence panel and change a gate catch..
I reported the work as a complaint twice..
Was told to send an email of which I've had no reply.
I wish I could attach the video of the repairs! And this is not the first time either..
Why are Brighter Places using cowboys like this??

Cheltenham council hired them to replace bath and shower but instead sledgehammered the whole bathroom to smithereens and cant figure out how to put it back. Bath fitted the wrong way so now nowhere to put shower on the wall. hot and cold water hooked up back to front. Installed the toilet in the middle of the room so now no place for a sink. Constant delay tactics and outrageous lies. They agree to things then don't do them and/or change it when too late. Im just hoping they stay afloat as long as it takes to sue them cos you know they're not going to fix it unless they're forced to.

I have 9 months of total reckless service from this company. It is run by a bunch of muppets. 4 cancelled appointments due to van broke down, workman had a family issue, workman left the company yesterday we sent the wrong engineer 3 times. I have had so called workmen turn up and say sorry mate I can not do this job it needs a specialist 3 times. Why anyone would employ this bunch of jokers is beyond belief.

This company is a scam,useless company with very unqualified engineers.
It has taken 5 engineers to try and fixed a leakage between the toilet and the pipe that get the waste to the outside manhole.
The first came on tuesday second one Wednesday said he has repaired put a new connection but 20 minutes after they were gone the pipes were torn causing the same leakage.
Another one sent Thursday /Friday same thing happened.
Everyday we had to call from 8am and engineers attending in the evening meaning we had no toilet to use,can not ask neighbour because of ASB for over 10 years which Accent has done nothing about.our child has got very severe complex needs but Accent never treated this as urgent although they have got all his medical notes.Today is Saturday the last repair was done yesterday evening but by midnight the pipe was leaking again
We have called Accent since 8am and again 13pm and 3pm but as l write this review 19:25 pm sept 5 /2026 the engineers have not attended and we have been forced to stay indoors without a toilet just incase they turn up.
All this 5 days we have been falsely imprisoned in the house without a toilet waiting but neither Accent neither Williams doesn't care.
They do a tremble job to return the next day to repeat the same day after day 5 days.
why does Accent continue to use this people after complaints from tenants.Is someone in Accent getting bribed or connected to this company
Thus providing repair materials that are substandard, how can one small connection pipe be replaced 5 times and tearing like a piece of paper the next day.
What about our health and wasted time while these so called engineers do horrible job cause health hazard and risk yet get paid .
This company should not only be audited but investigated and removed from construction business.
This has impacted on my son very badly now he is in bed crying uncontrollably because he can't understand why he can't go toilet.

Another unhappy person here who would prefer to give zero stars.
This company is the absolute pits.
My elderly mother is recovering from a broken knee and has other health issues including a recent leukaemia diagnosis. She needs an additional banister rail to enable her to access the bathroom upstairs. She has been stuck downstairs in her home for almost five months. Ian Williams have now failed to show up with no communication on three separate occasions for a job that would probably take around an hour.

Ian Williams are employed by the non-profit that maintains my very elderly and frail parents' retirement flat (Anchor). I have been acting on my parents behalf to try and fix an issue with their hot water supply for over a year now. Ian Williams contractors turn up, do something shoddy, leave, and do not check the repair is complete. This has left my parents either manually having to turn the water on, or completely without hot water for unacceptably long periods. Although after much back and forth, and my husband having to physically oversee the job they were doing, my parents are still without a working shower (after the Ian Williams repair they needed a pump they had not needed previously...). There is never any sense of urgency or understanding of the implications for my parents of not having access to hot water (they both have continence issues). If we were able to pay our own plumber to do this job properly it would have been resolved a very long time ago. I am absolutely disgusted with how elderly vulnerable people are being treated. If this is what happens when you have a family fighting for you - I dread to think how it goes for those that do not.

No option for 0 stars which is all they deserve.

Cheltenham Borough Council are using these cowboy builders for a kitchen refit programme. Multiple issues with mine. Terrible communication throughout. Very rude, unhelpful and patronising office staff - contact with Chelsea has been a particular low point. Poor design. Cooker splash back fitted that was not discussed at survey or consented to is unfit for purpose - huge gap between this and the cooker leaving bare wall exposed. Dodgy fitting of electrics means my cooker now sticks out and does not sit flush with the wall leaving a huge gap that items can fall down. Sockets on the wrong way that don't work the correct appliance. Cupboard doors hanging already. Poor finish overall and freshly painted walls/radiator damaged by flooring fitters.

Poor planning left trip hazards in home, had to plug the boiler into a socket in the hall with an extension lead and was without hot water for 48 hours and without appliances for weeks. Ground floor windows left wide open inviting a break in and key not replaced in key safe. Ridiculous, unsafe system for allocating numbers for key safes mean that anyone who has already had works could use the key safe to access any property having work done - no regard for the security of homes. Stood on my sofa and drilled into the ceiling above (yes, really, during a kitchen refit) leaving a sofa covered in dust and builders rubble. Again work not discussed or consented to. Broke the toilet seat - had to replace this myself - and left the toilet and behind covered in urine and faeces. Were evidently in and out of rooms they had no business being in as doors left closed in the morning were all open on my return.

Cheltenham Borough Council couldn't care less. At the sign off - before any snagging visit had happened (on balance I'm just going to have to live with all the issues. Really uncomfortable with allowing any more access to my home) Chloe Weller remained silent and unconcerned regarding these issues and has signed this off as completed to a good standard - what a joke. Misuse of public money to be contracting this waste of space company.

No options for zero stars or they would get that considering they have trapped a disabled child in a property by erecting scaffolding unlawfully across my house which isnt even having repairs done and also illegally barricading my window closed in a 35 degree heat wave with zero communication or permission! Thankfully a lawyer is willing to work with me and pursue this further!

Don't employ their rubbish fitted a new kitchen what rubbish work men when it came to snagging did not want to know if could do better THE WORK MAN AND IAN WILLIAMS ARE RUBBISH

I would give NO stars if I could. Currently having a wet room upgrade. 3rd week in and still not complete. Plumber was terrible. Work is at best a DIY non enthusiast attempt. Absolutely terrible. This company has taken on multiple properties to upgrade and I must say they have taken on too much! JUST AWFUL. Complained to the person overseeing the work and have been ignored! Wish I could add pics tbh as that would make people laugh and gasp in utterly disbelief!
As you can see I received a reply to contact them by email. 2 emails sent that bounced back! What an absolute LOL company

Scum company … 5 and a half months I’ve had water pissing through my ceiling because of a leaking shower .. reported 5th January to Stonewater …
8 days off work …
8 times Ian Williams have come out with that much shite not to turn up and do the job.
I have to empty 2 buckets of water once a week from my front room…

Disgraceful company

Wish I could give no stars. Since November 2025 we have no working or safe bathroom. We have had every excuse under the sun as to why they haven't started the job from "i don't know" to trying to blame our housing association for not completing paperwork, not realising I would follow that up and prove them to be lying.
Finally had a start date for 8th June 2026 and they haven't turned up, called 6 times to the office and been told every time I will receive a call back and nothing! Not even an excuse this time! If it wasn't for not having a choice I would never go near this company with a 10 foot pole, 100% unreliable and totally untrustworthy

Had some guttering and fascia boarding done by James and co worker. They did a good job they were pleasant and under the extreme conditions of the heatwave finished the job well. They also tidied up. I am a NKDC council tenant:

Although I have met good contractors within the company no discredit to them. The company lacks structure and the ability to manage work loads. They constantly cancel jobs to re book often weeks later. I reported a issue on the 4th of March it is now may 15th and the work is still being re booked. A simple 1 hour job has taken nearly 4 months. I would highly recommend finding a local contractor and support your local trades person. If I wasn't contractually obliged by my housing association to use this company I wouldn't.

Had space so moved forawrd no complaints they came in 2 men 1 was a newbie and they were very pleasant talkative and still got on with there job overall very satisfied.

Don’t do anything they promise. Break promises.
Leave slips on doors pretending they called

After an emergency callout because we were without water, a representative of Ian Williams, a Nick Joice came (within an hour of the call) fixed the problem quickly, cleanly and efficiently.
He was a lovely guy, knew exactly what he was doing, a great representative for your company.
Thank you Ian Williams and thank you Nick for a good job done.

These contractors were chosen by the housing association to install new bathrooms. Whilst individual workers were pleasant and worked hard when in the house; the communication and organisation was woefully inadequate. I'm spending my fourth weekend without access to my shower, deemed reasonable by this crew, despite reassuring 'no more than a week' at the start.
I wouldn't be paying if I'd hired the shambles, the first thing they did was remove my grab rails, they still have not put them back and are not returning to do so. But as the housing association are just as bad at communicating, I'm sure they'll pay over the odds for a shit service.
Remember the name and avoid at all costs