Ian Williams Reviews 

I am a social housing tenant for north Kesteven district council which I had a bathroom adaptation. They left the work unfinished from end of September until 3/11.2025 . The quality of work was really poor . It was in better condition before the work started I’m very disappointed as my bathroom does now look nice now it’s very shoddy . Because I’m a council tenant they made a rush job because I am ment to live with this condition

These people are currently putting in a wet room for my sister was supposed to take a week now going into week 3 and she still doesn't have a working shower tried to only tile part of the room until I complained and they still haven't put in an extractor fan they never come when they say they will. My sister has IBS and needs to have use of a toilet but has had to go all day with out being able to use it i can't understand why the council use them it's definitely not because they are cheap they are charging £12.000 for this ??

A bunch of cowboys they are just do quick fix the amount of times they tried to fix gate and they just make it worse, they have not got a clue. And my partners had an accident due to their negligence i have seen alone, worker climb up to the roof and climb on the roof without no safety equipment. By. yourself, as he is on his mobile they do not come to your property professional.And they do not look professional they do not have any cover or feet protection for your flooring they do not like doing the proper job i Ve had many dealings with the tradesman, but they just cut corners. An accent housing does not like to spend money

After a stressful situation, Ian Williams were able to put it right thank you to John who came and sorted all the bits that needed re-doing.

Contracted through cheltenham borough homes to renovate my fitted kitchen, an absolute joke of a company, today is week 9 and still not finished, I put a complaint in of my 3 week old fridge freezer being damaged where the worker had put my extractor fan against it and that was denied, cement mixed in my hallway rather than front or back garden so house thick with dust, denied, all cupboards and units narrower than previous so now I have gaps all over that havent been filled, extractor fan still not put up, chunk out of my door frame and decorating still not done, constantly ringing and getting nowhere

The bathroom was completed to a very high standard ,the team were exceptional, very polite knowledgeable and helpful, they cleaned up after each day, such a good experience

Tony was incredible with his work performance he worked incredibly hard at his job asking if I had any questions regarding the job or how I would like my bathroom I love the layout the colours and would recommend him in particular to do anyone’s bathroom the bathroom is now finished and I give a 20/10

the srvice was good from start to finish the workmen were professional from the electrician, plumber and kitchen fitters. they kept me informed with what was happening etc

Absolutely ridiculous & incompetent company. Customer service is appauling. As a new tenant of just a few weeks there has been multiple occasions of terrible service/non service provided!

1. Ian Williams were instructed to complete works for Amplius/Longhurst group. Move in day the shower (only bathing facility) was reportedly broken, technician who attended would not attempt any repair, did not open the shower unit up to look inside for anything obvious stopping it from working/turning on. Advised he could not open it up as only had a 45min appointment slot which was insufficient time to repair/inspect. He ordered a replacement unit, after only pressing the power button and seeing it did not turn on. The nonrepair meant almost 2 weeks of having to wash with a bucket as well as the shower tray not draining at all so had to soak up dirty water from bathing up with a towel and squeeze down a toilet. Then upon the delayed return with a brand new replacement shower unit, (the same guy who attended day 1) opened up the unit to remove and replace and within 5 seconds saw the problem which was simply that the power was disconnected from the motherboard. No fault at all and a simple 10second job to fix it. Absolutely ridiculous! That also immediately made the pump work too on the shower waste. I was not informed there was a pump as it is outside in wheelie bin cupboard. Absolutely ridiculous.

2. Faulty toilet mechanism inside tank. This "intermittent" fault took weeks, hours of back and forth conversations, multiple "technicians attending" that refused to replace the failing mechanism jnside. Changed one part only, on first visit then sent 3 more people (hours per visit) until finally replacing the entire system.

3. Flooring to be completed in bathroom & kitchen. Ian Williams booked in to complete the job using an out sourced flooring company. When making the appointment (for weeks later) advised that will onky be for someone to come and take measurements. I advised that I can provide measurements, they would not allow me to and stated it must be an Ian Williams technician, so I said when they attend for other jobs they can take the measurements then and my scheduled appointment can be to complete the job with no further delayed. After hours of back and forth communications, multiple levels of departments approval to allow their worker to take measurements and pass them on, they still hadn't done so the week of the appointment. So I gave them the measurements (that their worker measured) they advised they finally after more hours of back and forth conversation agreed they would accept and put them on the job info and confirmed the flooring company will attend in the coming days scheduled appointment "and complete the job that day". However, with a 12-5pm appointment slot I got a call approx 4.30pm from an Ian Williams Operative to advise he is on his way to "look at the job" (take measurements only) completely disregarding what I was advised previously and STILL sending someone all the way to me with a tape measure to take more measurements of "small rooms" that are very simple to measure and fit flooring in. I have been messed around every week since moving in by this "ridiculously incompetent company". I do not understand how an earth any business can operate in this manner and still get customers. I have raised numerous complaints, been told I will be contacted by Ian Williams complaints department, management, job planners etc. and ignored, lied to and given false information time and time again. Thus having days upon days, of my time wasted, waiting for them to complete "simple jobs".

They are totally incompetent, unprofessional and have zero consideration for their customers. Avoid!!!!

They were incredibly professional! Adam, the lovely apprentice, and the electrician came to install my shower, and all were friendly, skilled, and even great with animals. Their work was excellent, and they made the whole experience stress-free.

Thank you so much! To the Lincoln branch

A truly fantastic service from start to finish!
Recently Adam, John and Ben attended a floor replacement works order at 55 Abbey Lodge. I had been getting complaints from the downstairs neighbour for 3 years about my creaking floor and in February this year I worked with Stonewater and Fiona Morgan our scheme manager, to get the go ahead to have the flooring replaced.

Adam attended the property in July and advised that the floor be completely removed and re-installed properly within the guidelines of a floating floor, and was unable to go ahead with the previous flooring plan.

Through working with Fiona, Adam from Ian Williams and Eric (Stonewaters contracts manager) we were able to set the dates of 2nd September and 3rd of September to remedy the situation. Fiona went above and beyond in her role as a scheme manager, she truly listened to both myself and my downstairs neighbour as we journeyed through the floor challenges. Throughout the almost year long ordeal, Fiona worked with Ian Williams and liaised with numerous people, keeping us all well informed as things moved forward. I believe Fiona should be given a gold medal for her unrelenting determination in finding a solution that worked for Stonewater, my neighbour and myself. Incredibly good problem solving and job skills that are not easily matched on Fiona's side.

Fiona and I had both requested Adam do the flooring and were delighted when he turned up with his team. Adam was aware of the challenges with the noise issue I had been facing as well as being aware of the bad state the underside of the floor was in. He double checked asbestos certificates too.

The job was a challenging one when he arrived and he had to remove the flooring plus the wooden beams beneath it, replacing it all with solid insulation and a perfectly laid floating floor. It is at this point that I will mention, had this been any other contractor, the floor would simply have been replaced and again incorrectly nailed or screwed down which would have resulted in a creaky floor within a few months. Not only did he complete the job to top quality but also took an extra day to double check and attend to the cosmetics of the job along with cleaning up.

I cannot commend Fiona, Adam, John and Ben enough for their initiative, 'outside of the box' thinking and true dedication to excellent workmanship and customer service.

From the time my work was to begin till the completion of the work, Ian Williams provided timely and informative customer updates, service and consideration to my reasonable adjustments, the team cleaned up, were polite and friendly and considerate of my cat and home. Ian Williams is a fine example of how great service should look.

Thank you so much to Adam, John, Ben and Ian Williams for another job well done with excellent service, to Fiona Morgan for being a leader in scheme management and to Stonewater for making great choices in caring about customers.

Since June my landlords knew about an issue with my bath, the replacement arrived very small and damaged, so ordered another bigger bath. Ian Williams rung me on Thursday last week for the tiler to carry out the tiling the next day, I was at work and why tile before the bath is installed. Today one contractor arrived didn't cover my new stair carpet, pulled the new bath up the stairs, he left at lunchtime, it was understood this was an all day job. Tiler and joiner were supposed to arrive after the plumber, neither did, like the bath they installed before nothing is finished though to this time I'm left unable to use my bath at all because it's not sealed. Zero organization skills zero, common sense, told my landlords to find another contractor because my patiences has ran out and I've wasted my annual leave for an half finished job for the third time.
Have since told Amplius never to send this contractor to my home again. They are completely incompetent in completing work, nor have any intention of completing works that they have started.

Clearly Ian Williams fail to listen either, they rang me up about an outstanding repairs and said they would be out today, I've said twice two weeks ago that I'm at an appointment today. Then they said well why book us in. I didn't ask them too as paid someone else to finish the job

Ian Williams is without doubt the most toxic, disgusting place you could ever work. The company has zero respect for staff, and management are delusional, power-hungry, and completely out of touch with reality. Employees are treated like trash, disposable and worthless. The office culture is toxic to the core — full of inappropriate behavior, gossip, and pathetic power trips.

The office itself is a disgrace — dirty, unhygienic, and literally crawling with rats. Basic cleanliness doesn’t exist, and no one cares enough to do anything about it. The culture is even worse: unprofessional, creepy, and toxic beyond belief. The older managers and supervisors openly perv on female staff, while the rest are too busy gossiping or acting like wannabe gangsters.

Management look like zombies, clearly burnt out and miserable, yet they project their stress onto staff. There’s so much fraud and shady activity happening behind the scenes it’s unreal — money wasted, corners cut, lies told daily. This company is completely unethical, dishonest, and toxic.

Clients and tenants are treated appallingly. Staff openly mock and insult them behind their backs, laughing at their situations and showing zero empathy. The way this company speaks about the very people who keep them in business is shocking. They miss service targets constantly, cover up failures, and blame others instead of taking responsibility.

Turnover is a joke — no one wants to stay because the job destroys your mental health. You’ll leave stressed, depressed, and exhausted. Fraud, lies, and shady dealings go on constantly behind the scenes, and management couldn’t care less.

This company is rotten from the top down: If you value your sanity, your health, or your dignity — don’t even think about applying. This isn’t just a bad job. It’s a black hole that will suck the life out of you and leave you worse off than when you started. Ian Williams is toxic, corrupt, and downright disgusting. RUN. Don’t walk. RUN

A long list of shoddy repairs, botched jobs going back a decade. Time and again we've had to call out these contractors to either fix a previous job or finish the work they should've done properly the first time around.
This time it turned into a shouting match and I've confronted the contractor outside, to which he denied everything I heard him say to my partner, then called me something I won't repeat here and threw his van into reverse.
Do NOT let these cowboys into your home, their attitude is as poor as the H.A that hire them: we are peasants and are apparently not worth giving a damn about, we are no more than assets.

The first visit was 11th August. The toilet was leaking and loose from the floor. The flush cone was replaced and the toilet screwed to the floor. A week later the bathroom flooded another plumber said the pipe going into the flush was to short so new pipe. Another week later and another flood, the same plumber from the first visit returned, this time argumentative and rude. Blamed us staying we must be jiggling on the toilet and rocking it back and forth. I said no we don't want our bathroom flooding every five minutes so it must be bad workmanship. To which he shouted NO NO, then he saw the toilet was still loose and the floor board are wet and not holding the screws so we need new flooring. I am disabled and was left physically shaken by his attitude and shouting. My carer confronted him at his van where he called my carer a Fxxxing Axxxhole. We told him not to return

Ian Williams are cynical dysfunctional and chaotic at repairs and don't care about tenants. A disorganised firm that should be closed down immediately. Ian Williams break promises and cancel appointments without notice. They are beyond the beyond

I'd give zero stars if I could! Never ever known such an incompetent company. Unfortunately they're the contractors for our housing association! Not for much longer hopefully because of the amount of complaints to our housing association! We have had multiple plumbing issues and they send multi skilled staff who don't know their arse from their elbow. Who have on several occasions caused so much more damage than what they were there to actually fix in the first place! Water damage to our home and personal property! We had an appointment booked for today between 8am-5pm that was booked 3 weeks ago! Surprise surprise no show and when we call them up they said it was never booked despite us having text confirmation! Funny how when we rang out of hours to report a leak that was not containable no plumber was sent, finally after 48 hours+ a lovely plumber turned up and was baffled that he was on call all weekend and he wasn't contacted at all by out of hours and if he had of been then he could have at least stopped the leak and then it wouldn't have come all through the ceiling and under the walls into our bedroom.and damaged all our new bedroom furniture bases with water damage!! Fuming so sick to death of this company causing me a great deal of stress which is not ideal as I need to limit my stress levels because having MS stress is a big trigger for relapses.

I'm disgusted tbh. I had an appointment arranged with Ian Williams to upgrade the fire alarm systems on the property. As I work in a school, I had to take the time off for the work to be completed. My slot was between 9-4pm.
When it got to 3pm, I decided to give them a call as I was getting anxious as to whether anyone would be coming.
Suprise suprise, I was informed that the appointment had been cancelled on Monday and a text message had been sent.... which was news to me as the only correspondence that I had received was a message to say that they would be coming today.
Therefore the message didn't go through or it wasn't sent at all.
My point is, they should of rang me and left a message to let me know that the work couldn't be completed, rather then just send a text message.
This is the second time that a contractor that Hyde Housing uses, has let me down with their appalling lack of communication and their lack of respect for people's time.
As a result I have lost two days pay.
I've made it very clear that from now on, any work that needs to be carried out is only gonna be happening over the weekend or the school holidays from now on.
I'll be sending a strong email of complaint to Hyde as well for awarding contracts to companies that seem to be run by a bunch of clowns.

Appointment for repairs rearranged for a third time. Tried placing a complaint but they said their system was down. They said they would ring me back and still waiting. Useless company

Brilliant service start to finish. Particularly the dark haired male with the dark beard (I'm sorry we didn't catch your name) He's been helpful, friendly and down to earth. He's gone above and beyond and nothing was too much for him, even after the project manager from BVT wanted abit extra doing (outdoor step) it was dealt with immediately. It's customer service like this that makes a company remembered and recommended. Nothing but positive feedback from our household for Ian Williams