The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieKingsbury Road, Kingsbury Trading Estate, B24 9PP Birmingham, Erdington, GB
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Lees wat reviewers zeggen
I recently had to arrange last minute house storage for my elderly mother after her house purchase fell through the day before moving house. Dean and his supervisor (whose name sadly escapes me) a... Toon meer
Bedrijf heeft geantwoord
Staff so helpful and polite . Place clean and easy to access Very good customer services
Bedrijf heeft geantwoord
I dealt with malcolm I explained what I would be storing and approximately how much stuff, he then showed me some different size units,after I chose the size unit I wanted he then explained all the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contactgegevens
Kingsbury Road, Kingsbury Trading Estate, B24 9PP, Birmingham, Erdington, Verenigd Koninkrijk
4,4
Uitstekend
28 reviews
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Heeft 89% van zijn negatieve reviews beantwoord
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Antwoord van Access Self Storage - Birmingham Erdington
Hi,
Thank you for the kind words! We're so pleased to hear the team were friendly and helpful throughout your experience.
Access Self Storage
Whilst the staff practice good customer…
Whilst the staff practice good customer service, getting a refund when necessary was just
awful service. We'd explained that our drop in finances meant we couldnt afford the storage costs we'd planned for and asked for the reservation fee to be refunded, but it was clear we were never going to get it as they kept putting it off. 2 months later, in Feb 25, still no refund, we had to go to our bank who paid it back to us and then the bank took steps to claim it back from Access Erdington.
10 december 2024
Review zonder uitnodiging
Antwoord van Access Self Storage - Birmingham Erdington
We sincerely apologize for the difficulty you experienced in receiving your refund. We completely understand how frustrating this must have been, especially given your circumstances, and we regret that we did not handle this matter as efficiently as we should have.
It was never our intention to cause you any inconvenience, and we take full responsibility for the delay. We are reviewing our internal processes to ensure this does not happen again in the future. Your feedback is invaluable, and we truly appreciate you bringing this to our attention.
Once again, we’re very sorry for the frustration this caused, and we appreciate your patience. If there is anything we can do to make things right, please don’t hesitate to reach out.
Access Self Storage
very friendly and efficient staff
very friendly and efficient staff. Craig went out of his way to show us around and how the set-up works. We are moving and have been back a few times for packaging material - the staff are engaged and the facility is clean
30 maart 2024
Review zonder uitnodiging
Antwoord van Access Self Storage - Birmingham Erdington
Hi Colin,
Thank you for leaving us a 5-star review! We are glad that you found our staff to be friendly and efficient, just as we aim to be. I will be glad to pass your feedback on to the team, especially Craig!
We look forward to assisting your future storage needs.
Kind Regards,
Safia
Friendly staff
Friendly staff, easy access just what needed whilst moving home. I would highly recommend Access Self Storage.
15 juni 2023
Antwoord van Access Self Storage - Birmingham Erdington
Hi Chris, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Amazing service
We spoke with Michelle over the phone she was a great help and got us sorted. We then went into the Erdington branch and Mike made it even smoother and great customer service.
24 maart 2023
Review zonder uitnodiging
Antwoord van Access Self Storage - Birmingham Erdington
Hi Jay, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
The staff are really friendly helpful…
The staff are really friendly helpful and they have a wide variety of size storage units
18 februari 2023
Antwoord van Access Self Storage - Birmingham Erdington
Hi Pauline, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
Craig at access self storage was very…
Craig at access self storage was very polite and extremely helpful , help me with my issue in a very professional way . Thank you Craig
12 februari 2023
Review zonder uitnodiging
Antwoord van Access Self Storage - Birmingham Erdington
Hi Samiha, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Very helpful colleagues especially…
Very helpful colleagues especially Marie, found the site clean and easy to use unfortunately the hours they are open for could be longer
9 november 2022
Antwoord van Access Self Storage - Birmingham Erdington
Dear Des, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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