Acemotorvehicles Reviews 44

Recently bought a Fiat 500X. Really quick, efficient and hassle free service. Car was valeted and delivered next day and in great condition for an 11 year old car. Whole family were helpful and will certainly look here again in future. Had a small issue with a rubber bush but was rectified by Browns garage who also provided amazing service.

Bought Subaru from them first day had diesel leaking so phoned and said wanted money back. Person on phone laughed and said no chance as it was only a £2500 car. Felt no choice but to let them fix it that took two weeks as waiting for part. Booked the car in to national tyres for free check. Told need two drop links and had snapped spring which are MOT failure and just had MOT done lol. I paid to get drop links and spring done costing £300 as don’t trust garage. Then today blue smoke coming from exhaust and smoke coming from engine and engine got a knock. Going to Citizens advice tomorrow so will let you all know what they said. If have to I will go to court to retrieve my money back if garage doesn’t offer me any money back. Best part I have all my phone calls recorded so got when he laughed on phone after first day phoned.

Great range of cars. Fair price. Helpful team. Recommended!

Had great selection of cars but more importantly the porsche that I wanted, did me a great deal too, family run and go the extra mile to make the best deal suit you.came with 18 month Warenty and a year AA cover included.

Regarding a Nissan Qashqai 1.6 Tekna

We took a risk purchasing this vehicle without viewing it in person and having it delivered nearly 300 miles, so clear and honest communication was especially important to us.
Unfortunately, this is where the main issues began.

We were initially told the car was in for its MOT, however no updates were provided. When we chased this, the response we received was simply “what about the MOT?”, which gave no clarity. We ended up contacting the garage ourselves to find out what work was actually being carried out.

There was also conflicting information around delivery. The dealership advised delays were due to the delivery company, however when we contacted the delivery firm directly, they confirmed they were still waiting for instruction from the dealership. We were then later told the car was “waiting to be valeted,” which completely contradicted what we had already been told.

This lack of clear and consistent communication made the process unnecessarily stressful.

To be fair, the vehicle did arrive valeted with a fresh MOT and service. However, issues became apparent almost immediately.
On the day of delivery, a diagnostic check showed fault code P0380 (glow plug circuit). This was reported straight away and dismissed as a common, non-impacting issue.

By the following day, the vehicle began squeaking under braking. An inspection by Halfords confirmed the rear brake pads were worn metal-on-metal, with significant wear to the discs. This is a basic safety issue that should have been identified at MOT stage.

When this was raised with the dealer, the response was dismissive and unprofessional. We were told this was “just Halfords overselling” and were labelled as “one of those customers” who would complain, despite clear photographic evidence. The call was ended abruptly when it was mentioned it was being recorded.

Following further contact, the tone shifted to being overly polite while still denying responsibility. A 75% reimbursement was offered, however this does not account for ongoing costs, including additional required parts and the fact the MOT itself cannot be relied upon.

Since then, the vehicle has developed a further issue with starting. The previously identified P0380 fault is now causing the car to struggle to start from cold on multiple occasions. This is no longer a “stored code” but an active fault affecting reliability.

Despite this being reported from day one, the dealer has referred to this as a “supposed” issue and requested repeated video evidence, rather than taking steps to resolve it.

Evidence has been provided, and further footage is being supplied under correct cold start conditions.

Overall, while the car was presented as prepared for sale, the issues identified shortly after delivery, combined with poor communication and dismissive handling of legitimate concerns, raise serious questions about both the condition of the vehicle at sale and the aftersales support provided

Bought car with mot. Exhaust had big hole in. Local exhaust company told me this would not pass mot. Took back twice with engine management light. Not serviced. Not valeted. Local garage serviced and assured me filters etc had not been changed for a long time. In fairness. Put 4 new tyres on and part for engine management. Get the impression they sell you a car and see what happens. Cars all sorted now but if I went back in time I wouldn't use

I needed a car as I knew the one I had needed work doing on it that was going to cost more than it was worth. As my son had bought one here and was very happy with his, I thought well we will have a look. Couldn't have picked a better place to go. Looked at the website first saw a quite a few nice cars. Got there a lively friendly welcome nothing was too much trouble. Thought Iit's been a month since I got the car thoroughly tried and tested. I am Very happy with the Mitsubishi I bought great deal and price, warranty and AA Membership all insured and taxed within 30 minutes of saying I wanted it a lovely car. Real family buisness who look after you. Thankyou very much for yoir kindness and hospitality. 👌🏻

I went out looking for my dream car on Christmas Eve. The staff at Ace Motors were trying to make it happen. Sales manager Herme G came in and put the bow on the package! I rolled out in my Cadillac Escalade with bells on.
Thank you Ace Motors!

Saw a mini on line advertised as a Mini Countryman Cooper 1.6D. This was my youngest daughters first car. Agreed price Wed 28th Jan. Car was to include full 12 month MOT and 24 month warranty with option of breakdown cover. Delivery promised to Aberdeen Friday 30th. Paid full amount via bank transfer Wed 28th. I did also receive an invoice but after paying the amount called the garage as the invoice stated Mini Countryman Copper All 4 D. The car was totally de-badged in the pictures but if known an All 4 would not have proceeded. This is my fault for not looking correctly at the invoice. I did call and say the main difference was the road tax and insurance, £20 per annum compared to £165, insurance was a £110 difference. When I spoke to Gary his reply, " you have an invoice and you live in Aberdeen so a 4 wheel drive is better and Im not getting involved with your daughters problem". I agreed my fault and let it be. Car delivered on time Friday 30th 8am, perfect. Got handed paperwork from delivery driver, AA breakdown, fresh MOT dated 28.01.26 and service completed 28.01.26. Got in the car to drive home, 40 miles away and obvious whinning noise from rear of car immediately from 20mph on. Straight to my local garage, they removed the wheel and confirmed it was a collapsed wheel bearing. Warranty received had inception date of 29.01.26. Called warranty, gave details, agreed to proceed on warranty. Cost just over £190, was reimbursed £120 only less £50 excess. Received call from Gary asking what was I playing at as first 30 days warranty is with the garage, I said I was never told that and the inception date of warranty was day prior to receiving. Argument started as he said he knew "I was one of them guys". I cut the call as was pointless.I then received a mail from them to say Gary told me the first 30 days warranty was theirs, I was never told this. Went to collect the car from local garage and mechanic said engine management light is on, low tyre pressure front right ( new tyre on for MOT ) TPMS faulty. Quotes from garage, through warranty again. Garage quote £332.00 for Air Mass Flow sensor removing manifold to check for carbon build up and Exhaust back pressure sensor. Warranty agreed to contribute £180.03. My mistake for buying on line. Garys last comment to me in that call was I wanted a new car for old car price..no, I just wanted a working car especially with all the issues after a fresh MOT and service?????

One star is one star too many - purchased car, had it delivered, seemed OK, but noted that the side steps had been strapped up and did not work, they said they would send replacement motors for this but they never arrived, not only that i would have had to pay to have this done out of my own pocket - then afterr a week, the car broke down and had to get it recovered to local garage where had to spend £2850 to replace water pipes, starter motor, altenator, battery, asked for the warrnty details but these were sent after we had it repaired and had paid for it - the warrenty would not cover as it had a limit of £1000 -mso not worth the paper it is written on - paid £25,000 for a pile of junk, the front panel fel off as was not secured and that is £4000 to replace - well we dont have that money so it is tied up with cable ties - what a wonderul sight for a private plate Range Rover - overfinch!! would not recommend buying anything from these guys - what a swindler!

I am a returning customer and I cannot recommend Ace enough!
They are extremely helpful and provide an outstanding service. I enquired about a car on the morning and by the evening I was driving it home. It had just been MOT’d and came with a great warranty. As always, Joe was very helpful and couldn’t do enough to help. I am over the moon with my purchase.

Bought car few weeks ago from here. And noticed a sound rang the garage and explained car was accepted straight back to be sent to a garage to get sorted asap. Car is now back with us fixed and spot on. Still covered under warranty for while yet also fab 10/10

Already bought a car from Ace 4 years ago which has been a solid motor causing no problems. Always had a great, friendly experience from all. Now bought our second car from them and again they couldn't have been nicer. Very fair with my trade in when I explained the issues with it. Happy with the deal that we did and feel it was fair. Very nice 'family' environment to do a deal in. Also, not experienced any of the 'pressure' selling that others have reported. Thanks again Ace... I'm sure we'll be back!

Purchased a car at the start of December with collection at the end. Had couple of small requests with the car and they sent me to Browns (very helpful) and then to AJW body work, again very helpful. I’ve noticed a couple of bad reviews on here since purchasing my vehicle, and they may have put me off, which would’ve been a shame. I’m very happy with the vehicle I’ve purchased, I appreciate that I haven’t had it long, but it’s a secondhand vehicle that you’re buying, you pay your money you take your choice….

Dashboard lights came on as soon as I drove it away. They said they'd fix it, but the fix didn't last. Then there were oil leaks from front and back. Their warranty is a scam and it's cost me thousands getting the problems repaired.
Avoid this place.

Purchased a Mercedes B class in July and have had nothing but issues, first was a blown turbo which took 3 weeks to repair, when I did eventually get my car back it wasnt set up properly and kept going in to limp mode with the engine management light coming on, i took it back and spent 4hrs waiting around, now the gearbox has developed a fault and doesn't go in to gear so chasing a repair through warranty which is very complicated. Something else which is very strange is my car was mot'd on the 4/6/2025 with 89355 miles but when I purchased the car on 7/7/2025 it had exactly the same miles on the clock ??? The garage they use use is a few miles away and on top of that the man handling the sale said to me "its a decent car, my sister has been using it to run about in" .

We purchased a Nissan Qashqai on the 6th of August, 6 weeks and 800 miles later the car broke down, our local garage inspected it and diagnosed the turbo had failed, the car was under warranty so i contacted Ace Motors and spoke to Joe, he could not have been more helpful, he informed me that any garage could carry out the repair, but he suggested i use Browns in Sherburn Village as they are familiar with working alongside the warranty company.
The car was repaired under warranty, both Joe and Browns kept us updated with what was happening.
Many thanks to Joe and the team at Ace, and also to the guys at Browns.
GREAT SERVICE!!!!!

We drove 225 miles after telephone discussions to view the car. The car was just as described and in lovely condition. The purchase was very straight forward and an all round pleasant experience.
Very much enjoyed the whole process and the drive home despite the awful weather!

My name is Glenn and I returned to buy a second car from Ace Motor Vehicles and again I was more than satisfied with the entire process , In my opinion Gary gave me a fair price for my vehicle I had bought from him last year and I am delighted with my latest purchase namely a Mercedes-Benz E250 CDi BlueEfficiency Coupe , I have only had the vehicle just over a week and see no reason so far why I won't be just as happy with the car as last time , Adding to the satisfactory experience is the fact that Tracey does all the paperwork side of things for you so you are able to drive away legally on purchase , There is no doubt in my mind that I will return to Ace Motor Vehicles for a third time as I have no reason whatsoever to doubt Gary's integrity and I will continue to recommend my colleagues to use the services of this company

durham office - guy on the phone was rude, i felt the dummy being spit out from here. however - i hope he really enjoys the breakfast & dinner he’s not missing out on! woman on emails was nice though