Absolutely pathetic, claiming to help, but more than likely part of the scamming world as well. Do not trust them, they don't help, they create more dilemmas and never own up to there words. They don... Toon meer
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After spending an hour completing the form having been scammed and losing £10,000, Action Fraud closed my son’s case only an hour after submission …. At half past midnight! So basically it was nev... Toon meer
Absolutely no support and not interested in sellers scamming sellers on platforms such as vinted . They could very easily investigate platforms such as vinted for not protecting sellers from scammers... Toon meer
Completely useless. Handyman stole £1,300 from me and did no work. I Spent £180 to trace his real address since he had falsified his address. Not only did they not investigate this they sent me an em... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Action Fraud is the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. The service is run by the City of London Police working alongside the National Fr...
Contactgegevens
Verenigd Koninkrijk
- 0300 123 2040
- http://www.actionfraud.police.uk
- www.actionfraud.police.uk
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Stress you out even more and no help at all!
Another automated reply giving the same excuse! Anyone thinking of reporting a crime against themselves to this " Government run institution ", don't waste your time! Remember, " Crime always pays ", it starts from the top!!!
10 februari 2025
Review zonder uitnodiging
Antwoord van Action Fraud
I am sorry to hear about your recent experience.
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
Thank you for your feedback,
What a crap website
What a crap website. Cannot even report a simple SMS text fraud without first creating an account and then filling in irrelevant information that most people will not be able to complete.
How do we know if the fraudster is an invidual or a company when it's a text message scam? It even asks for the fraudster's details as if I would know. WTF.
There was also no victim since I didn't fall for the scam but this information is still mandatory.
I went through half the process and gave up because it wouldn't allow submission of the report because I didn't fill in a landline number (which I don't have). Pointless waste of tax payer money.
They made it an uphill struggle to report such simple scams so no wonder most people don't report anything.
5 februari 2025
Review zonder uitnodiging
Antwoord van Action Fraud
I am sorry that you are experiencing difficulties accessing the online reporting tool via the website (www.actionfraud.police.uk). Action Fraud is working hard to rectify these issues and your patience at this time is very much appreciated.
You can report all suspicious and fraudulent phone numbers by sending a message to 7726. Also, If you have received an email which you’re not quite sure about, forward it to the Suspicious Email Reporting Service (SERS): report@phishing.gov.uk.
For more information on how to report suspicious messages and phone calls please visit: https://stopthinkfraud.campaign.gov.uk/reporting-fraud/#how-to-report-suspicious-activity
In order to understand what has happened, please we ask that you speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
Thank you very much for your feedback.
We reported a fraud on hotelvalue.com…
We reported a fraud on hotelvalue.com some months ago (see hotelvalue.com reviews on here) but not heard anything from them apart from the original confirmation email. So is it time to ask what they have done?
30/05/2025 - A waste of time reporting to Action Fraud as hotelvalue.com are still scamming people with fraudulent hotel bookings with additional charges.
18 december 2024
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback.
Action Fraud reports are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud. The NFIB collates intelligence from these reports, and puts all information received to the most effective use possible, either through enforcement, disruption or prevention activity.
The information you have provided may enable the police to take action to disrupt the activities of suspected criminals. This activity can be in the form of requests to suspend or take down Fraudulent websites or email accounts, Telephone numbers, and Bank accounts or foreign currency exchange accounts.
It can take time for disruption requests to be fully processed, so please be assured that this activity is in progress and that no further action is required on your part. You should not hear from us again in relation to this case, unless further analysis by the NFIB links your report to another crime in the future, in which case we will contact you to provide details of that referral.
Thank you again for taking the time to report and helping us to make the UK a more hostile place for fraudsters to operate in.
These lot are a bigger fraud than the fraudsters
Conman used a fake banking app and call centre to make it appear as though funds were being transferred to my account for the purchase of a laptop. I also have the phone of the perpetrator in my possession but this was still not deemed sufficient for a line of enquiry. Basically a waste of time and evidence that in the UK fraud is fair play and not in the interest of the authorities to tackle. My advice is to save your time and take matters in to your own hands as these lot will do nothing to help you
4 januari 2025
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
When any report of fraud is made the information is placed on the NFIB’s intelligence system. Due to the volume of frauds reported, they are assessed through a technical system initially which scores the viability of investigation for each. This assessment considers a number of factors including any linked reports and the suspect information provided, those that meet a required threshold will then be analysed by a crime reviewer.
There are certain preliminary enquiries that need to be conducted to ensure the report is passed to the correct police force to investigate and that they have enough information to consider an investigation. Action Fraud and the National Fraud Intelligence Bureau do not investigate crime but do record and assess reports made by members of the public to determine if these are suitable to be sent to a particular police force to decide upon an investigation method.
If you need any further assistance, please visit www.actionfraud.police.uk/FAQ where you will find answers to the most common questions.
SO BAD
i was told by a police officer after i was subject to fraud dont bother using action fraud... well.... they were right . worse than trying to book an appointment at my doctors. im afraid this country has had it.. its going to be like the wild west soon.. a
4 februari 2025
Review zonder uitnodiging
NFRC240906879937
On 5 July 2024 the Labour Prime Minister Keir Starmer hailed his win as historic, saying: “Change begins now” and further saying, he will lead a “government of service” on a “mission of national renewal” and promised to "rebuild Britain."
Six months later, change has not yet come to the UK’s national reporting centre for fraud and cybercrime, Action Fraud, an entity with no apparent mission and no accountability.
On 11 September 2024 I contacted Action Fraud regarding a matter involving £47.5 Million Pounds Sterling and the HM Treasury, Revenue & Customs [Cryptocurrency Recovery Division] London UK.
The response was a message that my enquiry had been assigned NFRC240906879937.
A further response? Nil.
A declared outcome to my request for an investigation of unethical behaviour by HM Treasury? Nil
This is a pathetic outcome.
Do I contact the parliamentary wing of government, or do I speak with the UK tabloid press about this alleged gross injustice?
11 september 2024
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
Action Fraud is the UK’s National Fraud and Cyber Crime Reporting Centre hosted by the City of London Police, the national lead force for fraud. It takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud and the National Fraud Intelligence Bureau (NFIB), also run by the City of London Police, do not have investigative powers. The reports taken by Action Fraud are sent to our colleagues in the NFIB which is responsible for collating and analysing intelligence on fraud, identifying any leads that would result in a successful criminal investigation and developing packages for distribution to a force for investigation.
Due to the volume of reports received by Action Fraud there is a high demand on our services which has impacted our response timescales. Whilst we endeavour to provide an update to a report within 28 days, it is not always possible to do so as the report may be still under review by the NFIB.
We will provide update on a report once it has been reviewed. The victim will receive notification of the outcome of this review as soon as it is practical to do so. If the report is sent to a police force for investigation, the victim will be told which force it has gone to. If a victim has registered on the new Action Fraud website they will be able to track the progress of their report online.
Thank you very much.
Lifestylehomeappliances.com
Fraud Ref NFRC241207088024
If Action Fraud haven’t gathered enough clear evidence of what’s going on with the website of “Lifestylehomeappliances.com” then they might just as well shut down. They are just a waste of time.
15 december 2024
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
When any report of fraud is made the information is placed on the NFIB’s intelligence system. Due to the volume of frauds reported, they are assessed through a technical system initially which scores the viability of investigation for each. This assessment considers a number of factors including any linked reports and the suspect information provided, those that meet a required threshold will then be analysed by a crime reviewer.
There are certain preliminary enquiries that need to be conducted to ensure the report is passed to the correct police force to investigate and that they have enough information to consider an investigation. Action Fraud and the National Fraud Intelligence Bureau do not investigate crime but do record and assess reports made by members of the public to determine if these are suitable to be sent to a particular police force to decide upon an investigation method.
Action fraud covering up Fraud since my…
Action fraud covering up Fraud since my last review about Action fraud they have still haven't bothered to look at my case despite making a written complaint to them complaint dated 22nd Nov 2024 reference number NFRC240706759101 ...they just don't care and can't be bothered to investigate any fraud. So don't bother reporting any fraud to them they will just tell you that Fraud is not a police matter or a criminal matter that's just a very poor excuse to do nothing because they just can't be bothered they are just a waste of time. so if you have been a victim of fraud or any crime you are wasting your time reporting it if Action fraud or the police won't even look into it for you just take the law into your own hands it's the only way to get justice it's up to you if you do it....because of Action fraud and the police not doing anything I have lost a large sum of money and will never get it back I haven't even got the money to sue them for covering up Fraud
22 november 2024
Review zonder uitnodiging
Antwoord van Action Fraud
I’m sorry to hear about your negative experience.
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
If you have any questions regarding this please visit www.actionfraud.police.uk/FAQ where you will find answers to the most common questions.
Thank you for your feedback.
Hopeless
Hopeless, hopeless, hopeless. Please don't waste your time reporting anything to Action Fraud.
13 januari 2025
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback.
Action Fraud is the UK’s national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud. The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for distribution to a force for investigating.
It is the responsibility of forces to assess the information referred to them and decide whether or not to commence an investigation based on the viability of leads and other criteria that they take into account when assessing cases. Once a report is transferred from Action Fraud, any resulting enforcement action lies with the receiving Police Force who should contact the victim with an update. If a viable lead is not identified, the crime details are retained by the NFIB.
Well what a waste of time ActionFraud…
Well what a waste of time ActionFraud is. Don't listen, do nothing and endorse criminals. Brilliant.
The reason online fraud, impersonation and data harvesting happens is because no one cares about preventing or dealing with it.
We may as well all bend over and just take it. Less stress, once you've accepted it!!!!!
7 januari 2025
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
Action Fraud is not an investigative body and therefore cannot guarantee or prompt a police investigation or advise you on the contents of your report.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
Antwoord van Action Fraud
I’m sorry to hear about your negative experience. In order to understand what has happened, we ask that you speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week.
Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
I hope this information is useful.
WASTE OF TIME REPORTING A SCAM TO ACTION FRAUD
I knew that they are not there to assist in recouping money lost to fraud. I went to them to draw attention to a scam sent to me in my Google newsfeed. They had obviously paid to be promoted so it's not a one-off scam to get a few hundred quid from me. Presumably they're intending to scam many hundreds of victims - so the public should be aware - hence my drawing Action Fraud to it's nature. However, I hadn't imagined that I would be met with a hostile & aggressive female who virtually accused me of some kind of scam. That was because I have zero details of who took my money from my credit card. She thought that sounded suspicious on my part - I thought that it confirmed it was the work of a clever scammer - my money ended up in Gibraltar - another clue that they were dodgy.
But not dodgy enough for the Action Fraud personnel who refused to take any notice of my report and sent me packing. Anybody would have thought that I'd asked her personally for a refund.
So one less scam for them to concern themselves with.
I RECEIVED ANOTHER MESSAGE FROM A GOOGLE SPONSORED WEBSITE OFFERING THE SAME SERVICE TODAY. EXACTLY THE SAME MO - THE CUSTOMER GIVES THEIR DETAILS TO AN ONLINE WEBSITE FORM - THE SCAMMERS DETAILS ARE NOT REVEALED.
31 december 2024
Review zonder uitnodiging
Antwoord van Action Fraud
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
In order to understand what has happened, we ask that you speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
Thank you for your feedback.
Don't expect action from Action Fraud
I run a business and we are occasionally the victim of fraudulent buyers (often seemingly the same person pretending to be other people multiple times). These people are perfectly happy stealing from small family run businesses that cannot afford to lose money. We have reported many incidents to Action Fraud but it’s an entirely uselsss organisation. They will take the information you have, but nothing will be done. I am sure they are good at building statistics with fancy spreadsheets but hopeless at anything else; like most government formed quangos nowadays!
2 januari 2025
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
Action Fraud is the UK’s National Fraud and Cyber Crime Reporting Centre hosted by the City of London Police, the national lead force for fraud. It takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud and the National Fraud Intelligence Bureau (NFIB), also run by the City of London Police, do not have investigative powers. The reports taken by Action Fraud are sent to our colleagues in the NFIB which is responsible for collating and analysing intelligence on fraud, identifying any leads that would result in a successful criminal investigation and developing packages for distribution to a force for investigation.
Due to the volume of reports received by Action Fraud there is a high demand on our services which has impacted our response timescales. Whilst we endeavour to provide an update to a report within 28 days, it is not always possible to do so as the report may be still under review by the NFIB.
We will provide update on a report once it has been reviewed. The victim will receive notification of the outcome of this review as soon as it is practical to do so. If the report is sent to a police force for investigation, the victim will be told which force it has gone to. If a victim has registered on the new Action Fraud website they will be able to track the progress of their report online.
Reporter fraud to these people are they…
Reporter fraud to these people are they are completely useless
5 september 2024
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
Action Fraud has no interest in the individual
I was scammed out of £3000 online and I reported it to action fraud. After several months, I got a response that Action Fraud would not be looking into my case. I submitted a complaint and tried to get a reason but I got nowhere. Action Fraud's only response was they did not have the resources to look into my case.
18 juni 2024
Review zonder uitnodiging
Antwoord van Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received. Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
Please also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Kind regards,
I have been calling action fraud for…
I have been calling action fraud for over a year. Im a victim of domestic abuse. my bank account has been hacked on numerous occasions. i have had 4 mobile phones this year all which have been hacked i have lost access to my icloud cannot download apps and have found Termux,Magisk,ish and git hub. they are either not educated enough on malware and hacking or just think im some crazy lady and do not care. This has ruined my life my phone cuts out i have constant signal issues and have lost 10 years of memorys.
thanks police and action fraud
28 december 2024
Review zonder uitnodiging
Unnecessary BEAUROCRACY
Called to report a phone call attempting to extort money. The man I spoke to was pleasant, I gave name, email, phone number and described the incident in full, at this point i has given all the salient information. I was told that I should complete an online form and that he would talk me through it. Ten minutes later I had still not completed the required security information. At the point where one of the security answers that i had given was too short, I told the staff member that I was unwilling to go any further, thanked him and terminated the call. THIS IS ABSOLUTE MADNESS, BEAUROCRACY GONE MAD. I had already given the necessary information. So, the incident is unreported......how many more are there?
27 december 2024
Review zonder uitnodiging
Antwoord van Action Fraud
I’m sorry to hear about your negative experience. In order to understand what has happened, we ask that you speak with a member our live-chat team.
The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
You can also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Many thanks,
Hacked and robbed and nothing.
Had a betting account hacked into and was robbed of 300 quid, I gave reports and was pretty much told they can't do anything, absolutely useless service literally not helpful at all and a waste of my time.
27 mei 2024
Review zonder uitnodiging
Antwoord van Action Fraud
I am sorry to hear about this recent experience. However, Action Fraud is the national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud. The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for distribution to a force for investigating.
It is the responsibility of forces to assess the information referred to them and decide whether or not to commence an investigation based on the viability of leads and other criteria that they take into account when assessing cases. Once a report is transferred from Action Fraud, any resulting enforcement action lies with the receiving Police Force who should contact the victim with an update. If a viable lead is not identified, the crime details are retained by the NFIB.
Thank you very much feedback.
Impersonation and identity theft
In 2021 I have been a victim of identity theft and impersonation. My Facebook account has been taken over by hundreds of uknown people to me. I riporter to Action Fraud. Instead of helping me out they sent me the Ambulance and the Police multiple times. They tooked me to a Mental Health Hospital because I have been calling them too many times. If I knew I would never ever contact Action Fraud. My life has become completely broken afterwards. I do not reccomend to anyone to contact Action Fraud at all.
21 december 2023
Review zonder uitnodiging
Literally had my identification stolen…
Literally had my identification stolen in a very sinister way. After googling it, it happened to loads of people in the same way with the same person ..and yet they did not want to pursue.
What a joke
27 november 2024
Review zonder uitnodiging
Antwoord van Action Fraud
I am sorry to hear about your getting your identification stolen. If you haven't made a report already, we highly encourage you to submit all the information that you have available through our online portal where you will be able to speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
If you would like more information on how to protect yourself from being a victim of identity theft, there is plenty of information on our website. http://www.actionfraud.police.uk/fraud_protection/identity_fraud You may also wish to visit the Cifas website at https://www.cifas.org.uk/identity_fraud
Thank you for your feedback.
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