Activity Superstore Reviews 

My daughter bought an experience for me for my birthday. I booked the day before the voucher expiry but the actual drive wasn't until after this date. I turned up at the venue only to be turned away by the company running the event as my voucher had expired. I had found the process difficult to navigate and a house move made everything that much more difficult, but Charlie at Activity Superstore very kindly extended my voucher for 4 months, which I will now book.
Charlie dealt with the issue calmly and effciently with exactly the right outcome - thank you. I am now looking forward again to my driving experience!

Received as a gift from my Daughter ,the problems trying to book anything with all the restrictions make the voucher more trouble than they are worth .
I would not recommend giving these due to the hassle of trying to redeemed.

I was brought a £100 gift experience for my birthday, and when I tried to activate the voucher with the code on the confirmation receipts it just kept saying that the code was invalid. I tried multiple times and eventually contacted the activity store for help as my voucher was going to expire soon. They told me to send pictures of everything in the box and the barcode, so I did. They then asked for a code on the card in the box, but I sent pictures showing there wasn't one in the box there was just a booklet and the activation receipts from purchase. I asked if a new code could then be provided so I could finally active and use my voucher before it expires, since you only have a year to use it. They took a while responding each time and basically refused to activate it or send me a code even though I had proof of purchase and sent them all the receipts. I looked it up and everything came up saying they can activate it there end as long as they have proof of purchase, but they just refused and was no help at all. It was obvious they didn't care, new people would respond to my email each time and they would just repeat themselves, until my voucher eventually expired. The last email they couldn't even be bothered to put my name where it said [NAME] at the start of the email. Very unhelpful and couldn't care less that £100 was going to waste. Disgusting service.

Had a problem with the voucher coming through but it was soon sorted by the customer services, thank you.

I needed to phone up to extend my voucher - Dylan was outstanding. He was incredibly clear, helpful, efficient, helpful, absolutely brilliant.

I was given a voucher for an afternoon tea as a gift. Due to my husband’s ill health the voucher ran out about 3 weeks ago before we could use it. I wrote to the company to ask if owning to the circumstances they would extend it. They wanted me to send them a doctor’s letter to prove that my husband had been ill. Quite appalling in my opinion that I would have to make and appointment and possibly pay for a doctor’s letter in order to extend the voucher by a few weeks.

I received my voucher back in the post marked "Return to Sender." When I called, I spoke with Dylan, who initially tried to contact the vendor but was unsuccessful. He then advised that he would speak with the Events Team regarding the returned address and promised to get back to me the following day.

True to his word, Dylan contacted me the very next day by email with the updated address, as the vendor had moved premises and the previous address was no longer correct.

Excellent customer service from Dylan. He did exactly what he said he would do, kept me informed throughout, and resolved the issue promptly. Dylan is a real credit to your company. Well done!

Redeemed a 3 month beer 52 subscription. Dylan Tembe was clear, concise, polite and helpful throughout the process and made sure I understood everything. Very swiftly resolved

Sadly the experience my friend had purchased for my special birthday was no longer available by the time of our booking, however, I understand why (the hotel in Bath had kept cancelling bookings, which was out with the control of the Activity Superstore so they rightfully stopped working with this hotel). It was disappointing of course, but the advisor (Rosie) who dealt with us could not have been more helpful by offering is an exchange to the full value or a refund. We requested a refund, which Rosie arranged very quickly - her communication with me throughout this process was quick too. We will go to Bath, but it will not be to stay at the hotel that used to offer experiences through the Activity Superstore!

The worst voucher I've ever been given. Keep your money and put it in the birthday card instead. We had to change our experience due to not being able to fly for the helicopter experience. This was a lengthy process of emails and changing the activation code but we did it and we chose 2 nights in a hotel without breakfast and the steam train ride. Each hotel I tried either didn't take bookings for Activity superstore anymore, no bookings from April to Oct or they only did 1 night stay with breakfast. Eventually we chose a hotel only to find they knew nothing about the steam trains and this had to be booked separately. We booked it and then found out that the experience value was £30 and the ride was £2 each. Absolutely shocking. Will never use them again.

Some locations where I want to use the vouchers no longer accept them Total con and waste of money

From my first communication through to the last, I found Rosie in customer services to be very professional and helpful with resolving my voucher extension, she is a credit to the company. I would certainly recommend their services.

Dylan was so lovely, answered my queries quickly and offered alternative solutions! Really pleased with his service and help, though the website’s T&Cs aren’t the most helpful. Again, I really appreciated Dylan’s help!

Dylan helped to resolve a problem I was having in activating a voucher that my daughter had given me and also helped me to exchange it for a different activity.

I ordered the James Bond triple experience specifically for the DB5 car ride and I get the gift card with no voucher number and also different cars than the website confirmed to me! A DB9 which was not at all mentioned.

Dylan Tembe answered my call and answered all queries and gave me a step by step guide on how to locate the information I needed. Not all cars are included on the gift card. I don’t appreciate how hard it was to get the right information but appreciate his patience and kindness and am happy my issue is resolved and hope the gift will be enjoyed.

"Just spoke to Charlie Parkin to extend the voucher. Very easy to do, Charlie was super helpful, and offered great service. If only all companies and their staff could be like Charlie! Would definitely recommend. Thank you, Charlie!!"

Called today as was having trouble with my voucher code. Got through straight away didn't have to wait on hold. Spoke to Charlie who was very helpful and was able to book with company after! Thanks

I have used Indytute on a number of occasions and each time they have provided slightly different experiences which I have always enjoyed. The pricing is always pretty reasonable and I've never had any issues where I've had to speak with anyone - it's all been automated and seamless. This review is because I actually had to deal with their support as my wife managed to book an experience that should have been for 2 people as two individual bookings. A couple of emails went back and forth and then Charlie called and quickly resolved everything and confirmed the booking. Really nice guy and excellent customer service. I will continue to use them just for this personal and professional customer support.

Shout out to charlie for saving me today!
Lovely, polite and helpful. Thanks again!

The staff were more than helpful.

Highly recommended