Had a voucher which I wanted to exchange for something else , contacted Activity Superstore spoke to Dylan Tembe in customer service who couldn't be more helpful , he very quickly exchanged my voucher... Toon meer
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Lees wat reviewers zeggen
Absolutely rubbish. Everything takes forever. Complicated redeeming process. Dates are never available. Information keeps changing and you have to follow and chase up. It took me months to get... Toon meer
Bedrijf heeft geantwoord
I cannot recommend these vouchers. Our children bought us vouchers two years ago for a speific activity they thought we would love 'Sip & Paint '. When we tried to book the event at Newcastle. 'Booz... Toon meer
Great day out, tour of yard, workshops and stock of railway engines and carriages. Coffee and chat from Donna in the converted buffet carriage on how we would be split up into 2 teams to alternate bet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Contactgegevens
High Street, CB10 1AR, Verenigd Koninkrijk
- www.activitysuperstore.com
3,0
Gemiddeld
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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They stolen our money
They stolen our money . Got a voucher with a number that doesn’t work.
Emails won’t send
Do not use
18 juli 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
Looking into this, we're unable to find any previous correspondence from yourselves. A member of our Customer Service team has sent you an email this morning with instructions on how to validate your voucher and book your experience.
Please follow the steps outlined in the email, and if you experience any difficulties, simply reply to it and a member of our team will be happy to assist you further.
We look forward to helping you get everything sorted.
Sapphire
The Activity Superstore Team
Steam train and stay gift from activity…
Steam train and stay gift from activity superstore
A wonderful gift from start to finish.
Excellent help from superstore staff who were very polite and helpful
The train experience was excellent with all the railway staff so helpful and friendly.
The hotel was very good with everything you needed and the food was delicious
7 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your wonderful 5* review.
We're delighted to hear you enjoyed your Steam Train and Stay experience from start to finish. It's great to know our team, the railway staff, and the hotel all helped make your trip so memorable.
We appreciate your support and hope to welcome you back again soon.
Sapphire
The Activity Superstore Team
DYLAN (Fantastic Customer Service)
Purchased a lovely gift and had a slight after sales issue, Spoke to Dylan from customer services and he was unbelievably helpful and efficient in dealing with my problem, Thanks Dylan will be using your company again without doubt, Keep up your great customer service skills, Thanks Again Dylan !!
9 juli 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your glowing 5* review.
We're delighted to hear that Dylan was able to resolve your issue in such an efficient and helpful manner. He'll be thrilled to know that you were so pleased with the service he provided.
We truly appreciate your support and look forward to welcoming you back again in the future.
Sapphire
The Activity Superstore Team
Terrible company
Terrible company. They don’t reply to emails and don’t want you to phone them. I’ve tried to book a break that was purchased for us as a gift then they send me details how to book but surprisingly when I try to book they then tell me it an extra £50 if I want a Saturday night. I’m trying to rearrange another break but cannot get hold of them. Are they all working from home sat on their settees watch TV?
7 juli 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
We're sorry to hear that you've been disappointed with your experience. I can see that our Customer Service team responded to your initial enquiry last week; however, it appears that we have not yet received a reply.
A member of our team has also sent you a further email this morning, so please keep an eye out for it. We're always happy to assist our customers and help resolve any queries.
Regarding the supplement fee, some locations included within your voucher are subject to restrictions or supplements on certain days of the week. We do, however, aim to make this as clear as possible when selecting your preferred location.
If you reply to our latest email, we'll be more than happy to help you complete your booking.
Sapphire
The Activity Superstore Team
Excellent Service.
I had cause to contact customer service as due to ill health I needed to extend my experience. Charlie Parkin was the Customer Service Advisor that I spoke to & he couldn’t have been more helpful. He was polite & empathetic, more importantly he swiftly sorted my problem.
Charlie is a great ambassador for your company.
26 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review!
It is wonderful to hear that Charlie was polite, empathetic and quickly resolved your problem. Great customer service is exactly what we strive for so we will be sure to pass your feedback on to him!
We hope you have a lovely experience when you do come to book!
Sapphire
The Activity Superstore Team
Absolutely first class service from Dylan. …
Absolutely first class service from Dylan who could not have been more helpful in sorting out my vouchers which were due to expire soon.
Went above and beyond
He is a credit to your company
9 juli 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review.
We're so pleased Dylan was able to help with your vouchers before they expired. We'll be sure to pass on your kind words as he'll really appreciate the recognition.
Thank you for taking the time to share your experience!
Sapphire
The Activity Superstore Team
Don't use
Never deal with this company, they don't reply to emails, no contact number, doesn't explain how to use vouchers, don't know how they are still in business if it was a face to face they wouldn't be, they can hide behind not answering emails.
6 juli 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for taking the time to leave your review.
After looking into your enquiry, I can confirm that our Customer Service team responded just over 24 hours after receiving your enquiry.
Unfortunately, we were unable to arrange your experience as the requested booking was for the following day. Our vouchers are designed to be gifted and redeemed at any time during their 12-month validity period, so availability at such short notice cannot always be guaranteed.
We appreciate you taking the time to share your feedback and are sorry to hear that your experience did not meet your expectations.
Sapphire
The Activity Superstore Team
Excellent service and customer care
Excellent service and customer care
7 juli 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review!
It is wonderful to hear that you were pleased with our service and customer care. Your kind words mean a great deal to the team, and we're pleased we could provide you with a positive experience.
Sapphire
The Activity Superstore Team
Worst customer service and worst…
Worst customer service and worst company ever. I have never faced so much issue in making a simple booking that I did with these guys.
I purchased a voucher for Avora for a table booking at their bar. The biggest mistake of my life was to not book directly through the restaurant and involve these guys.
I kept following up for 5 days through numerous emails and pleading repeatedly as the booking was to celebrate my wife's birthday. Guess what they don't even have a contract number.
No one ever replied and I kept getting system generated auto responses with a promise to respond in 2 days. 5 days for a bar take booking and I never got the confirmation.
The booking was for today 8 pm and till 530 pm when I write this no confirmation is provided.
I did a big mistake involving these guys trying to save a few quids but I would strongly recommend to stay away from these guys. Worst experience ever and it spoilt my wife's birthday plan.
Booking requested on 1 July Wednesday ( for 4th July) holding response received on 2nd July Thursday . No update received till 6 July ( 4 working days).
4 juli 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
Having looked into this for you, we can see that you submitted your booking request and we responded the following working day to confirm that we had sent it to the supplier on your behalf.
Our Customer Service team did forward your booking request; however, we did not receive a response from the supplier in time to confirm your booking. As the request was made only two days before the intended booking date, and our office is closed over the weekend, unfortunately we were unable to secure confirmation before the booking window closed.
We sincerely apologise for the disappointment and any inconvenience this has caused.
Sapphire
The Activity Superstore Team
Had a problem validating voucher
Had a problem validating voucher, within 30 minutes from contacting Maya in customer services problem solved perfectly.
30 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review!
We're delighted to hear that Maya was able to resolve the voucher validation issue so quickly. We hope you have a wonderful experience.
Sapphire
The Activity Superstore Team
I needed to extend my ‘afternoon tea’…
I needed to extend my ‘afternoon tea’ voucher & Charlie was able to sort this out for me quickly. I am very grateful. Thank you.
24 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review!
We're delighted to hear that Charlie was able to help extend your afternoon tea voucher quickly and make the process straightforward for you.
We really appreciate you taking the time to share your experience, and we hope you enjoy your afternoon tea!
Sapphire
The Activity Superstore Team
Customer service was great that helped…
Customer service was great that helped with my booking
26 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5-star review!
We're delighted to hear you had a great customer service experience. Providing excellent service is what we strive for, so it's wonderful to know we've delivered.
We hope you have a fantastic experience!
Sapphire
The Activity Superstore Team
Trying to change from the train and…
Trying to change from the train and cream tea was a total mess. You had to book the train, then get off and go to a cafe that you had booked separately It was so difficult to change and even after phoning activity it did not work. So phoned Wildshark vinyard tour and tasting. Charlotte there was so good and helpfull but it still took her nearly an hour on the phone to get it sorted. I would discourage anyone from using activity superstore. Really disappointed, would never use A S again
27 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
We're sorry to hear about the difficulties you experienced when trying to change your booking.
We're pleased that the Vineyard was able to help. Your feedback has been shared with the relevant team as we work to improve our booking experience.
Thank you for bringing this to our attention.
Sapphire
The Activity Superstore Team
bad customer service
Not even been able to book my experience been writting emails got a date so confirms still nothing back to confirm date a total con dont touch this company. date in review is false as ive never been. Just writing my experience of this company on all media and note im going to trade and standard about them too. Birthday gift ruined cause of this company
27 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
We're sorry to hear you were disappointed with the booking process and understand how frustrating it must have been, particularly as this was a birthday gift.
We've looked into your case and can see there was a delay while our team worked to process your booking. Although delays can occasionally occur during busy periods, we appreciate this was frustrating and not the experience you were hoping for.
We can see that your booking has now been confirmed and we wish you an enjoyable experience.
Sapphire
The Activity Superstore Team
Bought spa day 149.00 only 1 place to…
Bought spa day 149.00 only 1 place to go to within 70 miles, poor value, exchanged after many messages for night away, was only allowed £99 exchange value and had extra £30 to pay at hotel so cost £179.00 to go to a £89.00 a night hotel. Will never buy one of these as a gift for anybody. Poor customer service in fact absolutely terrible service.
8 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
We’d really like the opportunity to look into this properly and review what has happened. Please contact our customer service team directly with your voucher details so a senior member of the team can investigate and advise on next steps.
Sapphire
The Activity Superstore Team
Charlie Parkin saves the day!
After experiencing some issues with our voucher and delays in the booking activity due to the slow email responses we were struggling to use our voucher before it ran out! After dealing with a particularly unhelpful individual I decided to give activity superstore a call! I was extremely lucky to get Charlie Parkin on the phone who could not do enough to get our activity sorted for today. He went above and beyond to make sure we could attend our experience today. If only all activity superstore staff could be more like Charlie!! Thank you Charlie you did activity superstore Proud!!
26 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review!
We're delighted to hear that Charlie was able to step in and get everything sorted for you. Providing great customer service is incredibly important to us and Charlie will be delighted to hear that you were pleased with his service.
We hope you had a wonderful experience.
Sapphire
The Activity Superstore Team
Bought a voucher for my sons 40th…
Bought a voucher for my sons 40th birthday - he booked a weekend away with his wife only to find the day before they go, there is no booking found!
Spoke to Maya at Activity Superstore and she couldn’t have been more helpful- a credit to the company. Thank you for sorting a full refund in time for them to book something else.
26 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for taking the time to leave your review.
We're very sorry to hear about the issue with your son's booking, and we understand how disappointing this must have been. However, it is great to hear that Maya from our customer service team was able to assist you and arrange a full refund in time for your son and his wife to make alternative plans.
We'll be sure to pass on your kind words to her, as she'll be pleased to know she made such a positive difference.
Sapphire
The Activity Superstore Team
Very disappointing experience so far
Recently purchased a Hotel Escape for a 60th Birthday gift. Paid extra for the physical gift pack and was offered the chance to personalise it by adding a message for the recipient. When it arrived, there was no personalised message, with the recipient being addressed as “Voucher Holder”. They didn’t even get my name right.
The gift pack is very vague and doesn’t let the recipient know what they really have as a gift.
Emailed the company (no phone number given, of course) but to date, no response.
18 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
We’re sorry to hear about your experience. After reviewing your order, it appears that the personalisation details were not received, which is why the voucher was sent without the personalised message. This can sometimes happen if the “Save” button isn’t selected after entering personalisation during checkout.
We have contacted you directly to apologise for the inconvenience and to offer to resend your voucher with the personalised message included, if this is still suitable.
We appreciate you taking the time to share your comments, and we’re sorry for any disappointment caused.
Sapphire
The Activity Superstore Team
Great customer service but cumbersome booking process
Dylan went over and above to ensure rhe experience i requested was available. Professional knowledgeable about the booking process all in all he gave excellent customer service
The booking process however I feel is cumbersome and time consuming also having to give at least two weeks notice and three alternative dates. I put my request in a week before I required it and gave only one date. The reason being I rang the venue myself and they confirmed they had plenty of availability. However the first email I had from yourselves said the booking was unavailable it would be good if a voucher could be given direct to the customer and the customer booked the venue themselves with the voucher code. All was good in the end because Dylan sorted it for Me
24 juni 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your review.
We're delighted to hear that Dylan went above and beyond to help secure your booking and provided excellent customer service. We'll be sure to pass on your kind comments to him.
We also appreciate your feedback regarding the booking process and will share your suggestions with the relevant team. We're pleased Dylan was able to resolve the issue and ensure everything worked out in the end.
We hope you enjoy your experience.
Sapphire
The Activity Superstore Team
Antwoord van Activity Superstore
Thank you for your review.
We are sorry to hear that you are disappointed that you could not book and attend your experience on the same day. We can confirm that our vouchers are intended to be gifts that are used during the 12-month validity period, so it may not be possible to purchase, book and attend the experience in such a short space of time.
Availability and booking requirements are set by the individual experience providers, and many experiences require advance booking to secure a date and time.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Sapphire
The Activity Superstore Team
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